Used 2020 Toyota Highlander for sale near Jessup, MD

On Friday 8 December 2023 I took my car to Oursman Jeep in Bowie , Maryland. For whatever reason the computer would not recognize the key when trying to initiate ignition. At Ourisman Jeep the service advisor , Mr. David Valenzuela, listened to my concerns and, at no point, did he interrupt allowing me to to clearly present the problem. He asked me a handful of questions to narrow down the possible cause of the problem . A short time later he decided it was not the car itself but the fob battery. He replaced the battery in both of my fobs : problem solved! I certainly was impressed with how he deduced what the cause of the was. As impressive as the problem solving was , what was equally impressive was his command of "Customer Service 101". Eye contact, respect for me as a customer/ human being and not as "the guy with the malfunctioning Jeep". He was patient to a fault. Great example of "just getting the job done the right way". 5 stars, at least.

Overall a good reliable 3-row SUV, with a comfortable ride, decent trip mileage, and good acceleration (good power train. Negatives are a poorly designed A/C condensor (Rocks kicked up will punture it releasing all the coolant) and very high wind noise at freeway speeds (hard to talk, radio has to be turned up very high).

Excellent service, friendly, accommodating, reasonable price,accessible, punctual, caring, able to fix things, attentive, updates customer about the service

I have a platinum model and I could not be happier. Love the body style and the interior is absolutely gorgeous. Rides smooth as glass, has great pickup(V6) and great mpg!

Bought 3 cars with zero problems. Currently have my RAV4 maintenance service done and appt was as scheduled. Jordan was assigned and I received updates on what he was doing and a final report for what was checked and what was done.

We purchased a 2021 Toyota Highlander Limited in April of 2021. We absolutely love this car! The convenience features and comfort are the best we have experienced, and the interior design and quality is the best in the class. The upgraded 12.3" screen is worth the extra money, as the text is clear and precise, and the surround view monitor is incredibly useful for parking in tight spaces. We have friends with a comparable Explorer Limited, and the interior quality is far below that of our Highlander, and the ride quality with the 4-cylinder is jerky and noisy. However, even though we have had no mechanical issues, we have had issues with wind noise and a leaking AC unit into the car, both of which were fixed by the dealer for free due to warranty. Other than those minor hiccups, we love our Highlander!

I went in with a friend to help her find a car after a terrible experience at another nearby dealership. We called ahead to see if the car was in stock and Maks was polite, knowledgeable, and helpful right off the bat. When we arrived at the dealership Maks was patient and genuinely listened to what we were looking for. It was a great experience for everyone and we were able to work out a great deal. I’ll also add the finance department was wonderful as well - clearly explained all options and wasn’t pushy about extras. Would recommend Maks to anyone looking to buy a Kia!

I got a used Highlander from IDEAL half an year ago, it fits its description as a family utility vehicle. Especially when starting and driving at low speed, the electric drive is very fast, no sound, has a big difference from the traditional gasoline car. When the speed is over more than 80, it has a big noise, rapid acceleration of the engine vomit roar, mixed common disease, comfort level is general. Driving downtown really saves fuel. Especially the traffic jams, not to mention the highway, which is better for downtown. It would be nice if most pure urban transportation had a need for space. If there is a plug-in hybrid version worth recommending.

Over 15 year I have bought vehicles before and so far this has been the best experience overall. She is awesome! We highly recommend her

Excellent Customer Service and very friendly staff. I was provided a rental to get back to office and back to dealership when vehicle was ready.

Es un buen dealer para conprar un auto Nuevo la ajente de ventas Mario arevalo es unbuen ajente de venta muy amable sabe muy bien Como tratar los clientes selo rrecomiendo acual quier persona que quiera conprar su auto que con el señor Mario arevalo quedara super sastifecho con Toda su amabilidad y su alludad atodos los clientes estoy muy agradesido con el por Toda su alluda

My vehicle was brought in for the Customer Care Service program, as well as, two other items. My vehicle was promptly taken in and the work was completed in a very reasonable amount of time. As sion as the work was completed, I was notified and my car was waiting for me, so that I could be in my way. Thank you to the Service Department for making this an easy in and out!

The car was as described and the Sales person ( Kevin Soltwedel) was available on his day off to show me the car after communicating via email. I eneded up purchasing the car and there was little hassle in doing so. I had one small issue with the key fob missing the key blade ( $30) part and initially dealership wouldn't agree to replace it. After some back and forth with my salesman, they finally agreed to make it right. I did feel that my salesman had to work too hard to rectify the issue internally at Land rover Bethesda, for something that should have been a non brainer

Su servicio excelente ayer visite su sitio muy amable sus empleados muchas gracias, excelente día

Thank you mutaz for giving me an amazing Tacoma I appreciate so so much thank you

The leadership, salesperson and the staff are excellent. I found the service fulfilling, with all going the extra mile to accommodate the customer’s demands. Go for Mr. Hamza when you are looking for a salesperson at Bill Page Toyota!