Used 2021 Toyota Highlander for sale near Elkridge, MD

On Friday 8 December 2023 I took my car to Oursman Jeep in Bowie , Maryland. For whatever reason the computer would not recognize the key when trying to initiate ignition. At Ourisman Jeep the service advisor , Mr. David Valenzuela, listened to my concerns and, at no point, did he interrupt allowing me to to clearly present the problem. He asked me a handful of questions to narrow down the possible cause of the problem . A short time later he decided it was not the car itself but the fob battery. He replaced the battery in both of my fobs : problem solved! I certainly was impressed with how he deduced what the cause of the was. As impressive as the problem solving was , what was equally impressive was his command of "Customer Service 101". Eye contact, respect for me as a customer/ human being and not as "the guy with the malfunctioning Jeep". He was patient to a fault. Great example of "just getting the job done the right way". 5 stars, at least.

We switched from 4Runner to Highlander! Many years of Toyota loyalty in our family. Camrys to Tacoma’s we have had them all. I stole my wife’s 4Runner away from her and replaced it with a 2021 Highlander XSE. It’s been awesome. Bought it brand new. We just hit 65k. We drive from northern Idaho to Scottsdale Az all year and at anytime. Yes, anytime. AWD Snowmobile. It’s awesome in the snow! 22-28 MPG on the Hwy. For those worried about driving a wagon looking vessel around that does not have the great looks of the 4Runner? Don’t worry about it. The XSE has a great looking front end. The XSE Model handles great and boogies. Yes, it’s quick and drives like a sports car. Well, it handles well not quite a sports car. Don’t get the regular Highlander. XSE looks different, has the JBL stereo and drives great. AWD with a Snow Mode. Oh, and it had a third row for little ones. Reliability - been amazing. Zero issues.

Tim Queen is your man if you want to purchase or lease a vehicle. He is just great! Compared to my last purchase of my current vehicle from another state tmy experience with Tim yesterday was phenomenal. He was very kind and patient and took his time to explain the different stages and processes of vehicle purchase, showed me the different vehicles they had that suited my preference, took me out on a test drive and really helped me gain perspective on getting the right vehicle to suit my lifestyle. After meeting him for the first time yesterday and spending some valuable time discussing the best options available to me I feel very confident that I can make a well informed decision on my next vehicle purchase! Thanks Tim and Merry Christmas! I will see you after the holidays

Luxurious is how I would describe this car! Smooth ride, efficient and a great looking vehicle! It has plenty of room and pretty cool features as well. I live this car and highly recommend it!

micheal is mad cool. made my entire shopping experience easy, answered all the questions i had and even some after. he was really knowledgeable on every car i asked about and explained the pros and cons of both. he’s a funny, cool, and super sweet guy! 10/10 recommend!

This car is like no other car I have driven. It is so smooth, very quiet, and very comfortable. Plenty of room sitting or cargo room

Always have a good experience getting our car serviced. Dave H. our service advisor is honest and professional.

My mother recently rented this car for a family vacation to West Virginia and it was amazing! Excellent mileage for an SUV its size. Great performance. Tons of safety features (which is a VERY GOOD thing). Beautiful acceleration. The only problem we had was with the fact that the car will adjust the speed depending on the cars around it (or something like that), but it only happened when cruise control was on. It was overall a very nice car and we are actually planning on purchasing one soon.

I sold my car to Jim Coleman Toyota, and I had a fantastic experience! Salesperson Jonathan Wear was very professional and efficient throughout the whole process. He helped and assisted me in the sale while showing flexibility with the terms of our contract, speeding up the payment to accommodate my needs. Jonathan went the extra mile by bringing me the check in person the same day. Thank you, Jonathan, for making my sale such a pleasant experience and for your attentiveness to my special needs. I would definitely go back to Jim Coleman Toyota!

I leased a 2021 hybrid XLE. I had no idea the mileage would be insane for a vehicle this size. 37 to 40 mpg. I didn’t believe it either. I have saved two pmts maybe 3 in one year over the 2019 standard engine. Car drives great and many safety features make a completely reliable auto for my family. I will be getting another one when this lease is up I have no doubt. If you room for all your you won’t be disappointed.

If my credit was on point I would've been driving my dream car. The K900 is a sleeper for those who do not know. But they did try to help.

Matt is really helpful and friendly. Even though we didn’t make the purchase since I was looking for to get a better trade in price, but overall it’s very good! I have been to carmax twice and both of them are all very good facilities and very professional working process, definitely recommend Carmax!

I have been watching for a 2019 Santa Fe and when I got a Cars.com notice on one at an amazing price, I jumped on it. Due to COVID-19, most dealerships are limited and this was the Memorial Day Weekend. I sent an email and got a response the same day. Went and saw the car at the dealership, took a test drive, and now it's mine. Annapolis made the deal easy and efficient. Paul even took me out and helped me with some of the advanced features on the car. They cleaned her up and touched up some scrape marks so she looks brand new. LOVE my new to me car.

I had a wonderful experience with my service advisor. I am very satisfied. Great personality. I got updated all the time. Great service and a big plus as well was my car got washed nicely. Glad that my car was in his care. Thanks to my service advisor, to the technician and to all that took good care of my car. Definitely 5 stars.

Great experience and wonderful customer treatment. I only needed a tire repair, but received royal treatment. Fast appointment, complete transparency for the job, communication from end to end, wifi and coffee in the waiting area, and respect from every staff person on the job. Highly recommend Bowie Toyota. And Mike especially!

I visited this dealer in search of a newer truck to replace my 1998 Frontier, got off to a bit of a rocky start, but in the end things worked out great. I highly recomend doing business with this dealership, the people are nice and really work for the customer.