New and used 2026 Toyota Highlander for sale near Upton, MA

On April 30th, 2021 I had an appointment at Prime Toyota for a humming sound I heard when I turn the steering wheel. At 6 am. I parked my car and left the keys in the dropoff box. Came back and pickup the car not checking the entire car. As soon as I got home with the car I noticed the right passenger side had dents and scratches. I called Prime and the call went to voice mail. My mistake one i never check the car before leaving the dealership and second when I call back I was very frustrated and didn't leave a message. I called the next morning and spoke with Lacey DaRose who told me to bring the car in. I drove all the way to Prime Toyota West Roxbury. Lacey went and spoke with the Fixed Ops Director Malinda Burgos who spoke to me like was stupid telling me she's not arguing. She then told me she would fix the car and gave me a rental within a week, I told her to put it in writing and she wrote on one of her business cards and gave it to me.Here's my intake on all this, You never inconvenience a customer. She should have taken the car the same day to have it fixed and gave me a car . She told me to give her a week to call and let me know when a rental will be available . A week for me is a liftime especially the incident happen right there at the dealership. I gave her 3 business days. I called on the third business day and left her a messages she never called back. I was very upset the forth day and drove up to Prime Toyota, and met Alwin customer relations at the new Parkway Toyota and he made my day. I told him what had happened and he took care of the problem right away. He took my car and have it sent to the body shop and gave me a rental. Also Jason DaSilver both gentlemen were awesome and I honestly had no intention of going back to this dealership until I met these professional men. I just want to say thank you to Alwin from customer Relations and Jason Dasilver for such great customer service and your my only reason for going back to this dealership. Your both truly remarkable.Thanks so much!

We had a great experience at Imperial Toyota working with Majed and Eric. They were friendly, very helpful, and didn’t pressure us into a purchase. We gave them some specs and walked away with exactly what we were looking for! We’ll definitely be going back for all of our services and future car purchases.

John Hansen is a great service advisor. He went the extra mile in explaining the service for the day, and the service was completed quickly and professionally. I would recommend him and Westboro Toyota any time. Great folks.

This is my second time going to Imperial Toyota to buy a car and the I went back to the same people who helped me the first time. Great service, friendly and respectful. The two gentlemen I worked with were Arthur and Hany. They went beyond for me and got me a great deal! I definitely recommend this place for a new or used car. 10/10

I purchased a used 2018 Honda pilot from Imperial Toyota in February. I can honestly say I hate buying cars. Imperial Toyota surprise me. Took their time, sold me a quality vehicle. Unfortunately, we had some trouble with By used Honda, the dealership took care of it right away. I was impressed with the way I’ve been handled. The service team has been exemplary. My oil changes were done in a timely fashion and on schedule. Tom, Fernanda, Soamy, Emily, and the rest of the crew are always in good spirits and make me feel welcome. I’ll continue to have my car serviced at Imperial and I’m fairly certain I’ll buy my next car from there as well

friendly knowledgeable personal with a desire to help with any questions or problems you may have

Garrett, our sales rep, was a delight to work with. No pressure. Very professional. McGee didn't have the vehicle we wanted so Garrett found it and went and got it and delivered it to our home that day! Hass, who handles the business end of things, was a pleasure to work with as well. Highly recommend McGee Toyota of Putnam.