New and used 2026 Toyota Prius hatchbacks for sale near Braintree, MA

I have always been pleased with the service I receive at Imperial Toyota. I promptly get an appointment and work is completed in a timely manner. I have dealt with Jarrett Viens and he is very accomodating.

From purchasing my car to getting service, have never had a bad experience at Imperial Toyota

On April 30th, 2021 I had an appointment at Prime Toyota for a humming sound I heard when I turn the steering wheel. At 6 am. I parked my car and left the keys in the dropoff box. Came back and pickup the car not checking the entire car. As soon as I got home with the car I noticed the right passenger side had dents and scratches. I called Prime and the call went to voice mail. My mistake one i never check the car before leaving the dealership and second when I call back I was very frustrated and didn't leave a message. I called the next morning and spoke with Lacey DaRose who told me to bring the car in. I drove all the way to Prime Toyota West Roxbury. Lacey went and spoke with the Fixed Ops Director Malinda Burgos who spoke to me like was stupid telling me she's not arguing. She then told me she would fix the car and gave me a rental within a week, I told her to put it in writing and she wrote on one of her business cards and gave it to me.Here's my intake on all this, You never inconvenience a customer. She should have taken the car the same day to have it fixed and gave me a car . She told me to give her a week to call and let me know when a rental will be available . A week for me is a liftime especially the incident happen right there at the dealership. I gave her 3 business days. I called on the third business day and left her a messages she never called back. I was very upset the forth day and drove up to Prime Toyota, and met Alwin customer relations at the new Parkway Toyota and he made my day. I told him what had happened and he took care of the problem right away. He took my car and have it sent to the body shop and gave me a rental. Also Jason DaSilver both gentlemen were awesome and I honestly had no intention of going back to this dealership until I met these professional men. I just want to say thank you to Alwin from customer Relations and Jason Dasilver for such great customer service and your my only reason for going back to this dealership. Your both truly remarkable.Thanks so much!

Clyde has always been honest, easy to work with and thorough with all the follow up details. I bought my first new car from him after shopping all the local Toyota dealerships and he was the only salesman I found to be professional and straightforward. I have continued to return to Atlantic Toyota to work with Clyde over the years and several cars and highly recommend him. Just bought a Camry and couldn’t be happier!

On time reception, polite and professional representative, easy return in the afternoon. The service area has been completely redone. Very clean and the counters are all indoors now, not in the garage. Overall, about as pleasant as one can expect at a repair shop.

Staff great, polite, they smile at you, assist with an Uber to within a 10 mile radius. Promptly notify you of necessary repairs and cost.

amazinng staff specialy mr andres profesional and kind. process very smooth and fast 5stars.thank you

As always great service never never had a issue Would like to thank service manager for letting me use coupon from another dealer greatly appreciated Trish and Felipe worked on my vehicle Just have 1 question last x had a coupon from last time there said free oil change when i got home looking at bill charged 50 percent for oil change Being in the grocery business for 35 years buy one get one free means second free not 50percent just a question Again would like to thank everyone for a great job Rich C