Used 2021 Toyota Sienna for sale near St. Paul, TX

Blindsided by Poor Communication—Saved by Aubrey Price My experience at Toyota of Rockwall was incredibly frustrating due to the poor communication and lack of professionalism from Finance Manager Maria Valdez. After signing a Retail Installment Sale Contract, I was blindsided to learn that the assigned lender doesn’t allow borrowers to hold two active loans—a critical restriction that was never disclosed beforehand. This caused unnecessary confusion and stress. Maria also failed to notice that our trade-in vehicle wasn’t financed through that lender, which should have immediately flagged the issue. The contract itself contained typos that further complicated the verification process. She may pride herself on speed, but accuracy and attention to detail were clearly lacking. When I called to discuss the issue, Maria was dismissive and refused to speak with me directly. She stated, “I’ve already spoken to your husband (the co-signer)—he can tell you what we discussed,” insisting I come to the dealership in person. She repeatedly spoke over me, making a productive conversation impossible. Her unwillingness to engage respectfully made a stressful situation even worse. Thankfully, Finance Manager Aubrey Price stepped in and completely turned things around. He listened, acknowledged Maria’s mistakes, and worked diligently to resolve the issue. His professionalism and empathy were the only reason this experience didn’t escalate into a formal complaint. I also want to recognize General Manager Tony Yazbeck and Salesperson Amir, who were both fantastic throughout the process. They were courteous, helpful, and genuinely committed to customer satisfaction. If you choose to do business with Toyota of Rockwall, ask for Aubrey Price by name—and know that Tony and Amir are also great people to work with. But avoid Maria Valdez at all costs. Her dismissive attitude and lack of professionalism are not worth the stress.

My Sienna XLE is a 2018 Braunability handicap van with the 285 hp V6. I bought it new, it has 40k miles. I’ve serviced by the book, replaced battery this year, put one set of tires on it, and have driven it like I stole it. It’s never missed a beat, is comfortable, durable, dependable, averages 19 mpg on short runs of 15-25 miles. To my dismay, Toyota Sienna’s are only available after 2020 with the 245 ho 4 cylinder hybrid. I may be forced to buy a 4 cylinder Sienna, but I sure don’t want to. Don’t like the looks of the Honda, Pacifica, or others.🥴🥲

We were out of state buyers and Garrett Elkins facilitated the purchase of our vehicle and all appropriate paperwork with ease, making the process quick and easy.

I love the car but why oh why would you not put a key operated cargo opening! This Back hatch is so heavy! I didn’t even look at the lack of that feature when I bought the car. One would assume it would be there at this price point.

My experience was excellent from the start to finish!! Personnel couldn’t have been any better!!! So happy I used Plano Toyota!!!

I test drove this van after having three other Toyota siennas that all performed very well. What I don’t like about this van is the center consul takes up too much room. The third row side windows do not open and since I sleep in my van, sometimes on a bed in the back, with my head near those windows, I can’t get as much fresh air as I did with all the other Sienna’s I had. The second row seats are supposed to not be able to be taken out, but I found a YouTube video that shows that you can take them out . I know it gets great gas mileage.

The buying experience from beginning to out the door was pleasant. We felt valued as customers and were advised with pertinent information as we asked questions about various Audi products.

I have been driving my new Sienna LE for a year now. I have a long commute to work so I have been happy with the gas mileage especially since gas is well over $4.50 a gallon. The ride is comfortable though I do wish the driver seat had more functions. The only real issue I have had with the van is the braking glitch when slowing down. The van kind of slides when the brake is hit. This does not happen all the time. But the first time it happened it felt scary. I will bring that up next time I take the van for service. Other than that I have had good customer service at the Toyota dealership. I am sorry I do not have the automatic button for the rear door, it is very heavy and when you have your hands full it is hard to pull the door down. I previously had a Ford van and the door was not heavy at all. I do like the Sienna a lot though.

I am writing to share my family's outstanding experience working with one of your sales representatives, Kehinde (Kenny) Adekoya. From the moment we walked into the dealership, Mr. Kenny stood out for his professionalism and calm, respectful approach. Unlike many car salesmen I’ve encountered, Mr. Kenny was never pushy. He focused on clearly showing us the value of the vehicle and took the time to guide us through the process with transparency and ease. We usually find car buying to be a stressful experience due to high-pressure tactics and, at times, a lack of honesty. However, Mr. Kenny completely changed that for us. This was by far the best car buying experience my family ever had, and we feel compelled to acknowledge his efforts. Because of his outstanding service, we will be recommending Mr. Kenny to friends, family, and colleagues at every opportunity. He is a true asset to your team and represents the Volkswagen brand with integrity and care. Thank you for employing such a dedicated and customer-focused professional. Sincerely, Albert B and family

I have driven Honda Odysseys for the last 18 years. This Sienna won me over and I switched. Love the smooth ride, ability for the 2nd row seats to be moved back creating an abundance of leg room. Some serious cons is the vehicle speeds up when in cruise and you put on your left blinker. Changing lanes usually slows car when you get behind someone else, however, recently I had to break quickly because the Siena did not recognize the car in front of me for some reason. Could have caused a crash. When breaking and you release the break pedal sometimes the car propels forward. This almost caused an accident. I had to break quickly again. My passenger got scared as she felt the car accelerate quickly. These are safety issues that need to be addressed. The 2nd row seats are not removable and do not fold flat-they slide up against the front row which reduces on the flexibility for cargo. The console design between drivers seat is useless, especially the open "shelf" below. Overall the van is nice but the uncontrolled self propelling has to be fixed

Excellent car buying experience. They had what i wanted and got me a deal on a 2016 mustang gt. I love mustangs. This is my fourth one.

I saw a 2014 Silverado LTZ that had all the features I had been looking for. I set my mind to drive up and look at the truck (I opted not to transfer as I had family in the area I intended to visit). The hold process is GREAT. It's a quick click and I knew the vehicle was going to be there after I drove the 3 hours to look at it. I worked with Chris Biggs and he was great. We talked options on the truck and for financing (they beat my credit union's offer). He was incredibly friendly to be around and my wife and I thoroughly enjoyed talking to him as we waited on our financing offers. He was thorough in making sure we had all the facts and options. If I had anyone in the area looking to buy, I would send them to Chris in a heartbeat. Then I know they'd have a good experience and be completely taken care of.

Everything went good They did a good job on my car Juan did a good job

Received excellent customer service from Tammy Mitchell. Walked us through what we needed repaired and tried to save us much money as possible. Thank you so much.

We just bought our 3rd car from Toyota of Richardson. Lonnie helped us first time and we kept going back to him. He genuinely help us in buying a car. He will get you best deal there. Along with Lonnie his manager Patrick always been very helpful. They value their customer and i am very grateful that Lonnie is my sales person. He worked so hard and very humble and happy individual and make transaction very smooth. I am permanent customer now Thank you Toyota of Richardson A+++++ 5/5 for sure. #bestcustometservice#Deals#bestsales#Lonnie.

Shout out to Jeff at Longo...very knowledgeable about Toyota and vehicles in general! He spent a couple hours showing me several cars and explaining all the great features of each. Thank you Jeff for everything!!! If you want someone that will listen and that knows his stuff, he’s your guy.

Bought me a new Tacoma and process went down like a Disney movie. Got my pricing online and they honored and washed and gassed up the truck. Thank you Sport City Toyota

I had been looking for an SUV for more than a year. From the minute we walked in to Clay Cooley Darius made our auto purchase nothing short of pleasurable. His knowledge sincere interest in your wants and needs and inventory make Clay Cooley the ultimate dealership in the mesquite . Check it out you won't be disappointed!