2021 Toyota Sienna consumer reviews

$34,460–$36,460 MSRP range
side view of 2021 Sienna Toyota
78% of drivers recommend this car
Rating breakdown (out of 5):
  • Comfort 4.4
  • Interior design 4.2
  • Performance 4.4
  • Value for the money 4.3
  • Exterior styling 4.5
  • Reliability 4.2
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3.7

WARNING: Just not happy for 55K

We bought this 2021 Toyota Sienna with the thoughts that it would be a great investment to be able to take the grandkids with us and save on fuel, because it is a hybrid. We paid for the extra online connections. We paid extra for the entertainment package. Bought it as the final car for us. We are old now. The entertainment system is a behemoth failure on Toyota. They have terrible support that really do not know anything about the car. We tried. We were told there would be no problems with this system that we have yet to use. Why are there problems? Because there is no DVD player and no easy way to hook one up. When we called the Toyota 1-800 help line, the girl on the other end said all we can use is the streaming option, but never mentioned that it will not stream with Apple products. You cannot mirror anything if you only have an iPhone. When you try to hook up the DVD player that you have to buy on your own, the hoops you have to jump through to make it work, it is useless situation AND it dominates the whole car system. You cannot use your GPS while they are using the video. What on earth were the manufacturers thinking? You use these commodities on long trips that you need your GPS. Then there is the option of purchasing the Entune system and still no guarantee it will work. Even when I tried to purchase the Entune, it is on the system, but then says it is not available for my car. The Internet THAT YOU PAY FOR randomly just turns off or may be on when you turn the car on. You just never know. IF you forget to check and you are on the road, the safety feature does not allow you to turn on the Internet. You have to be stopped. What were they thinking? Prevent distraction while you desperately try to access the Internet you paid for when all the kids are strapped in 5-point harnesses and not able to log until we pull off the freeway and come to complete stop while waiting to log on. Do you see a problem with that? The the seats are too hard. Not particularly comfortable. The leather is just hard. The fact that I did not know it did not have a heated steering wheel and when I wanted to have one put in, the answer was that Toyota does not upgrade and let you put one in. The only good thing, at this point, is it gets good mileage. I guess if I had never driven the earlier models with touch screen and the ease of letting the kids do the DVDs, I would not know what I am missing. FAIL! FAIL! FAIL! The interior is hard and cold and save your money on the entertainment center. In fact, safe your money on leather seats and just go with cloth. Even heated, they are not all that. Do not pay for Toyota to help you, either. The do not know what the car is able to do. Completely untrained. I am so stinking stuck and cannot do one thing about it.

4.6

Comfortable van to drive

I have been driving my new Sienna LE for a year now. I have a long commute to work so I have been happy with the gas mileage especially since gas is well over $4.50 a gallon. The ride is comfortable though I do wish the driver seat had more functions. The only real issue I have had with the van is the braking glitch when slowing down. The van kind of slides when the brake is hit. This does not happen all the time. But the first time it happened it felt scary. I will bring that up next time I take the van for service. Other than that I have had good customer service at the Toyota dealership. I am sorry I do not have the automatic button for the rear door, it is very heavy and when you have your hands full it is hard to pull the door down. I previously had a Ford van and the door was not heavy at all. I do like the Sienna a lot though.

2.4

Serious safety issue

The 3rd row seats bounce while driving and could potentially launch forward into upright position. Toyota has not engineered a fix for this serious safety issue- do not buy one.

3.7

Few serious cons but overall nice van

I have driven Honda Odysseys for the last 18 years. This Sienna won me over and I switched. Love the smooth ride, ability for the 2nd row seats to be moved back creating an abundance of leg room. Some serious cons is the vehicle speeds up when in cruise and you put on your left blinker. Changing lanes usually slows car when you get behind someone else, however, recently I had to break quickly because the Siena did not recognize the car in front of me for some reason. Could have caused a crash. When breaking and you release the break pedal sometimes the car propels forward. This almost caused an accident. I had to break quickly again. My passenger got scared as she felt the car accelerate quickly. These are safety issues that need to be addressed. The 2nd row seats are not removable and do not fold flat-they slide up against the front row which reduces on the flexibility for cargo. The console design between drivers seat is useless, especially the open "shelf" below. Overall the van is nice but the uncontrolled self propelling has to be fixed

5.0

2021 Sienna Hybrid Exceeds Expectations

On first long trip got 39.5 MPG. Return trip- 41.9 MPG. All wheel drive is a bonus. There are so many great features. Lots of cup holders and USB ports. Very comfortable and flexible design for configuration of seats.

3.9

Engine out with 1.5K miles

Huge Toyota/Lexus fan. But my experience yesterday was super bad. Got stuck coming back from our first out of town trip during long Memorial weekend (Sedona to Phoenix). We loved the car until engine started to tremble and make popping sound which forced us to the side of the highway. No A/C in 100 degree weather with 3 kids (10 month old twins & 3 year old) plus two in-laws (60+). Dealership was closed. Customer support was closed. Roadside assistance wanted to tow the car to the nearest town which was in totally different direction (Prescott) because it was closer (35+ miles) and told us might take 90min to 2 hour wait time. They were kind enough to offer for us all to sit in the car but what was I supposed to do in another city?? Btw, the SoS button is useless if you can't start the engine and when I texted my super nice sales guy he said I need an app to get help...jeez...it's a simple 1800 number. THANK GOD there was a nice guy passing by with his own truck & trailer. Anyways....if I could give zero for reliability and customer service, I would.

5.0

LOVE my new Sienna!

I needed to replace my van that was totaled in an accident. With three kids, their friends, and ALL of the backpacks and athletic equipment they lug around, Mom’s new taxi needed lots of space. The Toyota Sienna was perfect for us, and we all love it! Looking forward to many years of road trips and family fun in our new Van!

5.0

2021 Sienna, Love it.

Drives like a a dream, love the Hybrid milage. My fourth Toyota Hybrid. Well designed and the interior is beautiful. It's awesome an awesome van.

5.0

Love Love Love my new van!

I cannot say enough nice things about Rockwall Toyota. The cell service was incredible. I needed the van I bought a Siana are in four days. It needed to have a DVD player put in it. Joseph my sales rep not only got me a great deal but had the DVR put in and all delivered to me in The same day.

1.0

Toyota customer service

Would have loved it but Toyota gave me no way to use it legally as a handicap van as the seats are considered to be "non-removable" even though they offer a $1,000 handicap incentive.