New and used 2026 Volkswagen Jetta for sale near Olmsted Falls, OH

AMAZING SERVICE DEPARTMENT!!! I start off with those three words so even if you don't read this whole review you get the point. We were traveling through Augusta GA after evacuating from hurricane Ida that had just devastated the New Orleans area. All warning lights popped up on the dash of my 2016 VW Jetta SEL and the vehicle went in to limp mode. Zero power over 35mph. On top of the destruction of hurricane Ida back home in New Orleans now I have a car that just basically gave up on me. The already pit in my stomach became even larger and only the worst case scenarios were going through my head now. A Google search leads me to the amazing team at Gerald Jones Volkswagen and the magic begins. Expecting at least a two or three day hotel stay in Augusta my service advisor Charles Davis takes me in to his service drive and assures me that everything will be alright and immediately puts one of his top techs named Mr. Chris on the case. Turns out it was as simple as a wheel speed sensor that the parts specialist Candace Betsch had sitting on the shelf in the parts department. While waiting on my vehicle to be repaired and strolling through the new car showroom I was greeted by the nicest young lady by the name of Vickie McPhee who introduced herself as the General Manager and was just as sweet as could be making sure that I was doing okay with a true concern about our safety during this hurricane evacuation. She even went as far as to introduce me to one of the owners Mr. David Jones and we had a great conversation as well. Next thing I know my service advisor Charles was standing next to me telling me that the speed sensor had already been replaced and my vehicle after being washed and run through quality control was ready to go. This my friends is one heck of a car dealership that has employed a team of people that truly care about their customers no matter where they are from or what dealership the vehicle was purchased. Keep up the good work and "job well done!"

Worked with a Tracy Rogers and bought a Passat. He was great to work with and it was a very good car buying experience. Totally satisfied and would recommend going back in the future.

I purchased my car in 2011 and have had them do all of the maintenance on my vehicle. At 170k miles it still drives like a new car. My son has also purchased his car from Wheeling Subaru. The experience from the purchase to the service has been fantastic. I look forward to buying my next car from them.

while I was buying my egolf I got a car which dont have driver assistance package , howard helped me to resolve the problem , I got the car what I want ..

We made arrangements to go view a 4Runner for sale one night in February 2021. Upon arrival, the vehicle was outside, warming up, as it was winter. The salesman, Joel Miller, was polite, courteous, and friendly. There was no pressure ever felt in our dealings with him. We were able to go for a test-drive, and upon our return, he even pulled the vehicle into a well-lit and heated delivery area for a more comfortable closer inspection of the vehicle. Joel answered all of our questions, and was a pleasure to work with. I forsee us going back this fall when we are ready to purchase.

Matt always goes the extra mile. He pays attention to what the customer has to say! Matt will make sure the job gets done right!

Quick service excellent,customer service and gave me options when I brought my car in, I will go back to the dealership. Reviewed all possibilities and gave me realistic outcomes.

Anna and Natatie helped my out a lot with friendly scheduling and our salesman was super nice and knowledgeable! I will recommend them to friends.

Trenton’s service was exceptional. After having bad experiences at most dealerships, finding someone this honest has been a game changer. He genuinely looks out for your best interest—not just your wallet. He’s kept my car reliable for years and has never taken advantage of any situation, and the same goes for the friends I’ve referred to him. Trenton is extremely knowledgeable and can explain exactly how things work and why your car needs certain repairs or maintenance. He breaks everything down clearly, with no expectation of anything in return. Even if you just have a question, he makes it feel like he’s right there beside you walking you through every step. I have no idea how he remembers so much about every vehicle I’ve asked him about, but he always does. If you want someone who is honest, skilled, and genuinely cares—Trenton is your guy.

Great customer service, no doubt. Friendly environment and they are willing to help you in any way possible.

Very good and courteous service. Found quickly what the problem was and took the necessary steps to get the repair parts quickly. Will call when the parts arrive to complete the repairs.

I had a real good experience with them acquiring a used Toyota Tacoma. Thanks again to Youssef K.

The folks at Burlington VW were really nice to me. A.J. helped me out out tremendously and helped me pick out the car that I am currently driving. Thank you so much A.J.!!!!! The General Manager of Sales also helped me out, Thanks to you Mel!!!!!

The sales guys were very helpful and easy to talk with. My husband and I went in with a preapproved loan from USAA, and we talked to the sales guys about the pre approval because we intended on using that financing for the car. When we met with Financing, we were told that they were not accepting payment form USAA as a “company policy.” We wish we were told earlier in the process that our financing would not be accepted. Overall, we love the car and would recommend Bob Moore, just wishing for better communication about the financing.

Roy went above and beyond in making sure I am happy with my deal. He called me days later to follow up. That is the kind of after-sales service you would like. The dealership is also clean and very accessible. I would highly recommend this dealership to all my friends and family.

I have been a Honda owner since 1981. I've owned them all. When it came time for a new one I looked at what was being offered but nothing satisfied me. I liked the looks and apparent utility of the Golf Sportwagen. One test drive and I was hooked. But really it was the staff at Cook VW that really made the switch so easy. Annie, Steve, Allison and all the the staff were just great people to work with. 100% professionals. No pressure. No surprises at contract time. Fair trade in value. No haggling. They knew what I was looking for and they got it for me at a great price. I test drove Honda's and VWs all over SD County and hands down this is the only dealer I'll be seeing for future purchases and service. Not familiar with VWs? Start here when thinking about buying your next car.