New and used 2026 Volkswagen Jetta for sale near Pepper Pike, OH

AMAZING SERVICE DEPARTMENT!!! I start off with those three words so even if you don't read this whole review you get the point. We were traveling through Augusta GA after evacuating from hurricane Ida that had just devastated the New Orleans area. All warning lights popped up on the dash of my 2016 VW Jetta SEL and the vehicle went in to limp mode. Zero power over 35mph. On top of the destruction of hurricane Ida back home in New Orleans now I have a car that just basically gave up on me. The already pit in my stomach became even larger and only the worst case scenarios were going through my head now. A Google search leads me to the amazing team at Gerald Jones Volkswagen and the magic begins. Expecting at least a two or three day hotel stay in Augusta my service advisor Charles Davis takes me in to his service drive and assures me that everything will be alright and immediately puts one of his top techs named Mr. Chris on the case. Turns out it was as simple as a wheel speed sensor that the parts specialist Candace Betsch had sitting on the shelf in the parts department. While waiting on my vehicle to be repaired and strolling through the new car showroom I was greeted by the nicest young lady by the name of Vickie McPhee who introduced herself as the General Manager and was just as sweet as could be making sure that I was doing okay with a true concern about our safety during this hurricane evacuation. She even went as far as to introduce me to one of the owners Mr. David Jones and we had a great conversation as well. Next thing I know my service advisor Charles was standing next to me telling me that the speed sensor had already been replaced and my vehicle after being washed and run through quality control was ready to go. This my friends is one heck of a car dealership that has employed a team of people that truly care about their customers no matter where they are from or what dealership the vehicle was purchased. Keep up the good work and "job well done!"

Worked with a Tracy Rogers and bought a Passat. He was great to work with and it was a very good car buying experience. Totally satisfied and would recommend going back in the future.

I love my 2024 Volkswagen Atlas Cross Sport SE with Technology. I wouldn’t purchase a vehicle anywhere else. The staff is so friendly and nice.

Matt always goes the extra mile. He pays attention to what the customer has to say! Matt will make sure the job gets done right!

I had a real good experience with them acquiring a used Toyota Tacoma. Thanks again to Youssef K.

Great customer service, no doubt. Friendly environment and they are willing to help you in any way possible.

Mike and Tish are the strongest team in any dealership, and always focus on making sure the customers understand and know what is being done. I always appreciate their help.

The folks at Burlington VW were really nice to me. A.J. helped me out out tremendously and helped me pick out the car that I am currently driving. Thank you so much A.J.!!!!! The General Manager of Sales also helped me out, Thanks to you Mel!!!!!

Trenton’s service was exceptional. After having bad experiences at most dealerships, finding someone this honest has been a game changer. He genuinely looks out for your best interest—not just your wallet. He’s kept my car reliable for years and has never taken advantage of any situation, and the same goes for the friends I’ve referred to him. Trenton is extremely knowledgeable and can explain exactly how things work and why your car needs certain repairs or maintenance. He breaks everything down clearly, with no expectation of anything in return. Even if you just have a question, he makes it feel like he’s right there beside you walking you through every step. I have no idea how he remembers so much about every vehicle I’ve asked him about, but he always does. If you want someone who is honest, skilled, and genuinely cares—Trenton is your guy.

Had an issue with my boxster, called Andy and he immediately addressed it and got me in. Car was fixed and good as new! Very happy.

If you are looking for a service department that truly cares about its customers and does exceptional work, this IS the place to go. While there are several locations nearby where I can get my VW Beetle serviced, I choose to drive an hour to Marion, Illinois because of the quality of service, kind staff, and knowledgeable technicians. My Beetle is my baby, and this service department treats her as such, even going as far as remembering my car’s name, Stella. The folks at Volkswagen of Marion always do an excellent job but it was my visit in April 2023 when the team showed me just how exceptional their service can be, especially Brian Evans and Rich Lewis. They stayed in contact with me while their technicians team spent several days pinpointing what was wrong with my car. My biggest concern was having some form of transportation during this time. Well, they quickly squashed that concern by giving me a vehicle to drive while mine was in the shop. When my Beetle was fixed, they brought it back to me looking brand new inside and out with gas in the tank. As a woman, dealerships and service departments can be intimidating. Historically, the automotive industry has been male-dominated, and as a result, women are sometimes stereotyped as not knowing much about cars. Luckily, it’s not like that at the Volkswagen of Marion service department. If I could, I’d give the service department at Volkswagen of Marion way more than a five-star rating as they continue to exceed my expectations.

The staff at Layton Audi were excellent. They followed up on all questions with appropriate answers and quick responses including additional photos as requested. We would highly recommend them to anyone seeking a new or used vehicle. We will be travelling to Layton in two weeks to pick up or vehicle, sight unseen except for photos and documents provided.

Though I did not buy a car there I had a good experience. Vlad was really helpful and great in helping me and showing me the car. I would recommend this dealership.

Anna and Natatie helped my out a lot with friendly scheduling and our salesman was super nice and knowledgeable! I will recommend them to friends.

Roy went above and beyond in making sure I am happy with my deal. He called me days later to follow up. That is the kind of after-sales service you would like. The dealership is also clean and very accessible. I would highly recommend this dealership to all my friends and family.