Used Volkswagen Jetta SE for sale near Pasadena, MD

My experience at Ourisman Dealership was very pleasant. I had an awesome advisor named James Umpleby, he kept me updated and communication was very good. The entire staff was courteous while I waited in the sitting area and they even washed my car, free of charge the day I came to pick it up!

Although Tyrone was young he was quite well trained and polite I would also recommend Nick... They were very accommodating in handling my down payment and overall I spent less time in the dealership that I have in previous car buying experiences

I looked at reviews and bad ones said they received no calls back or emails. I left my number and didn't get a call back for hours. Come to find out t7hey had a big meeting that morning. No biggie, I go by there on the way to work everyday. Better to talk in person anyhow. The people were excellent at their jobs. Got the car towed in late that afternoon and they ordered the parts after looking at it the next day. The day after the parts arrived they texted the car was ready that afternoon. . I was impressed ! Other VW places said it would be 10 days out before looking at it. Everyone was friendly, helpful , and courteous. It was a recall and to beat all, they gave the car a free $70 multi point inspection and said everything looked great. I was impressed, most dealers want to find something to get money. since the $800 plus recall was free. I'd recommend them to anyone I know or meet. It was probably one of the most satisfying experiences with anything related to cars in my 68 years. All those working at this dealership should be proud of their customer service !!!

I just bought a 2020 Nissan Murano from Tyrone Thomas at Baltimore Hertz. He was excellent to work with. Tyrone was helpful with no pressure and professional. We tested a number of cars and he was very patient. The staff figured out a great deal for me. Thanks.

I just received my car back from Antwerpen VW and it was a ling process,but thanks to Mike Hooper, the process was easier. I would check on my car on a regular basis and would keep me up to date on progress which really appreciated!! 🤔

I had a phenomenal experience at this location Starting with my phone call 3 weeks prior with GM Yancy. Yancy listened to all my concerns answered each question and provided great feedback. I was assigned to the BEST sales rep Ahmer. He gave exceptional service! I can’t say enough about these two gentlemen. They took great care of me from beginning to end and have gained a customer for life♥️

Great place to purchase a car.George did a great job.He was very helpful and had the car ready to go the day I had a appointment.I would buy from Hertz again.

I had a pleasant experience with the service received this day from the mechanic who inspected my car and from Junior Villatoro in his extraordinary customer service that he provided me, it was beyond my expectations.

Naz was very attentive and patient. I needed assistance with a possible trade-in. I was also undecided about what year to select. Naz answered my dozens of questions and discussed the pros and cons. He did not pressure me, unlike others. He gave my undivided attention and was patient before my commitment. I'm going to purchase through Naz. Very Professional. I will recommend my colleagues, to contact Naz at Heritage VW Parkville.

I recently bought a car from hertz. I was helped by Kerry Whitehead at 8115 belair rd location. I was provided with great service that made the process as easy as possible, highly recommended.