Report Finds Ford Quality Improved

To put that number into context, it was a 5% improvement over Ford’s score last year and — more importantly — only Toyota managed a better score. Meanwhile, GM finished third and Honda came in fourth.

When it came to overall satisfaction, Honda and Toyota tied for first, with 81% of customers saying they were satisfied with their purchases. Ford was right behind them with a score of 79% customer satisfaction.

Update: The report was funded by Ford and normally we would not cover such a study. However, we do not want to remove this story since it has already been posted and commented on. Please take note of who authored the study and feel free to voice your thoughts on the validity of automaker funded surveys.

Ford Vehicles’ Initial Quality Improves, Report Says (Detroit Free Press)