Steve White Motors

I originally took in my 2012 Chrysler 200 S convertible on 03/26/22 to Steve White Motors for repairs because that is were I bought it at. The write up tech Clay didn't even have my appointment in for it. But his boss Luke V knew I was coming to get my dash cluster replaced for free. I was told that part was in since late Janurary BUT was never communicated to me. I did tell them to take your time on repairs BUT after 2 weeks with NO response to 6 phone calls and several emails later Clay called me. They haven't even started on my car yet. Clay stated they didn't have enough staff to work on my car. First off I was NEVER told of this when I dropped off my car. Then after 2 months and 26 phone calls with NO ANSWER and 20+ emails I picked up my car 05/21/22. Clay had sent me an invoice on work that was done and I replied back stating that when I come in there are questions that needed answered. Clay knew I was coming in advance because I sent him an email days before hand. When I got there he was not in and the ONLY write up tech Brooke could NOT answer any of my questions. I was very upset on this. I could NOT get any answers BUT they wanted my monies for what repairs they did do (Blower for heat and A/C, Master door lock and supposed hooking a connection back up to use open/clsoe my top). They charged me fees that were NOT on it stated in an email sent by Clay. Items that were not fixed or they refused to fix them were (Driver's Seat cushion to frame, Driver's door glass track, Top liner on the inside and dash insulation coming out at windshield). They told me to take my car to a bodyshop or upolstory shop. But they did look at the Driver's seat and Top liner a year earlier of which "It was adjusted" not fixed. When I left the supposed new "Gauge Cluster" had 79,499 miles on it. I went back in to complain again to Brooke with another "I don't know" answer. I was NEVER told that the gauge cluster would have 4,000 miles less on it after I took it in. What if I have 100,000+ on it before?? Would it show up on Carfax when I trade or sell it out right because the gauge cluster was replaced?? NOBODY knows. Telling me by Luke V that I would have to pay for the other items and then NOT fix them is a slap in my face. I bought 2 cars from this dealership used and new (2021 Chrysler 300 S). And this is how they treat their customers. My car was even covered with thick dirt bird poop etc. and never put it through their car wash. Avoid them.

Michele is probably by far the hardest working salesperson me and my wife has ever encountered. She is really awesome and heaven sent.👏👏👏👏👏👏👏🙏🙏🙏🙏

Rude sales manager. First and last time. Their goal is to make you feel less, not to sell a car

Mike Taylor was great to work with and the VW Jetta was exactly as described.

I had my apprehension initially however Mike came through and was a man of his word.

Actually had the sales manager ask “ do you need to turn up your hearing aid “ when I didn’t hear a noise he heard”. Went elsewhere and got the work done.

I live in Denver and purchased a used 2019 Jeep JLU. I loved the fact that there were no hidden costs and no charge for shipping the vehicle. The service, communication and professionalism was, however, severely lacking. Mike did not communicate to me at any time, it was always me having to call to follow up - where is the Jeep (2 days late on shipping), where is the paperwork and title (sitting on his desk/forgot to send it), where is the check(he collected way too much in taxes and Colorado wouldn't take the check). Almost every email was ignored. I finally had to start dealing with Tim. Mike made things way more stressful than they should have been...

Terrible sales manager. Gave me an attitude when trying to purchase a new car. Will never go back. Price of car just got higher every time I questioned it. Terrible

This experience by far was the best auto purchase I have ever had. I live in Indiana and drove to NC on the word of Jamie and everything he had told me about the 3500 Ram I was buying was exactly what I expected and as he had told me. Paperwork smooth and easy and we feel the trade in price was fair. Would recommend highly . Thank you !

I had a wonderful buying experience here. I drove from out of state to pick up my truck. Manager, Don Hilton was attentive and communicative throughout the process and made the transaction at the dealership simple and fast. The vehicle was exactly as described and there were no surprises upon arrival. Having driven from hours away that was very nice.