Reviews
2010 MAZDA 3
5 star overall. I do have a couple of things that I need to contact the dealer about but I know the process will be good.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Marcia, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Car service
We brought our car in for service 2 weeks ago and had the worst experience in years. After checked in on time, I waited for 1 hour and 30 minutes without any help. I went to the receptionist desk to follow-up to see what happened, and she informed me that they did not know what happened to the designated staff in the service department. WTH??? Then, I went back to wait for another 20 minutes, and a service rep. came up to me to give me a fist pump telling me that he will assist me. Another WTH...!!! Seriously??? Not to mention it took me 3 weeks to be able to get this pre-paid service and appointment. There was no loaner car. I had to pay for a rental out of my pocket. To make it worse, the dealer people told me to drop the car off at Land Rover Encino, so they will return the car to Enterprise for me. Guess what... the car went missing and did not get returned 4 days later. I got constant calls from Enterprise to ask for their car back. This was a nightmare. Our family has been owning numerous luxurious automobile brands, but this was the first horrific experience of car service we've had ever.
- Customer service 1.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
David, we are deeply disappointed by your experience at Land Rover Encino. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (877) 815-9072 -- we hope to hear from you soon.
Land Rover Encino; Invoice 398717
John Mcbee, my service advisor, was very thoughtful and thorough in helping me and making suggestions. I must include that my "77 Range Rover Sport was hardly the most important vehicle he had to attend to that day. The waiting lounge is extremely comfortable, and all the staff very cordial> Thanks Again! Darcy
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Darcy, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Land Rover Encino. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great Team
Land Rover Encino team is really friendly and welcoming, the most important they are professional. (customer for 12 years)
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Diana, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Land Rover Encino. If there is anything more we can do for you, please don?t hesitate to reach out. Come back and see us any time! Take care!
Harlan
Good experience my rep did a fantastic job. Looking for Range Rover to update the body style soon!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are pleased to hear you had such a positive experience with us, Harlan! Thank you so much for being one of our valued guests and we look forward to your next visit!
LR Encino
Edmond provided great customer service and was very prompt in communicating with me during the process.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Toni, we're happy you found our staff to be so supportive during your experience here at Land Rover Encino. We always strive to provide personable and excellent customer service. Thank you again for the review!
Repair Land Rover LR4
Edmund is amazing. He promised to have my car ready in a day in a half and he did.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Arthur, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
Bill Carroll is the best
Bill Carroll is the absolute best... I have purchased 4 or 5 cars from him over the last 26 years... I lost track of him for 3 years, but I'm so glad I found him again!! He is easy going, helpful, knowledgeable and facilitates the deal in every way.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Jodi, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
Range Rover Purchase
Juan, who I purchased car from was a delight. No pressure. No hassle. I know, sounds like no way but......"yes way!" Spoke to me, found out what was important to me and got it done.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are pleased to hear you had such a positive experience with us, Steven! If you ever need more help, just give us a call. Happy motoring!
Bobby Habibi- Land Rover of Encino
I recently leased a 2020 Range Rover Sport HSE and had the pleasure of working with Sales Guide Bobby Habibi. He was really amazing and very personable and professional and knows his product very well. Highly recommend him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Eric, thank you for your kind review; we are happy to pass along your comments to Bobby Habibi. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!