Reviews
Worst dealership I have ever dealt with! Truck was...
Worst dealership I have ever dealt with! Truck was damaged prior to purchase they said they would fix (they have yet to fix) I schedule to have it fixed after dropping off and leaving they called and said couldn't fix it right now.. They lost a set of keys and the owners manual (still not replaced). Not one person has contacted me about the issues it has been about 6 weeks since I purchased the truck. I highly recommend using a different dealership!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Good people work in there jasmin service was exele
Good work jasmin has exelent costumer service I will go back to take my car for service again thank to jasmin for her good hard work
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words for our staff, we appreciate it!
Service Department
Waco is an outstanding service writer with great customer service. I highly recommend Dallas Dodge and their service department for all your mechanical needs. Thank you for a great experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!
Repairs
The repairs worked out fine. The customer service was very friendly and helpful. I was definitely satisfied with my visit here. Keep up the great work!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are very happy to hear that we were able to provide you with an enjoyable experience! We thank you for your business and look forward to your next visit!
Happy
Great service, reliable people and good work done. I would recommend Dallas Dodge to all my friends in the DFW metroplex. Dusty in the service department is great
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Great service
great client service and excellent service Clean facility and have all the amenities to a great experience. We definitely coming back for repair and services
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Good expereince. Nice, professional staff.
People were nice and professional. Was aloud to go home and wait and was even offered a ride to and from my house. Everyone kept me informed and there was no pressure.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for being our customer, we appreciate your kind words!
2020 Ram 1500 purchase
My salesman Jonathon was courteous, polite and responded with me during the whole buying process in a fair and timely manner. I highly recommend this dealer and would buy again from them.!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Kendal for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
No Service
I was given a service appointment on January 11, 2020, 8 pm a week earlier for a part recall and not only was there not a part the part up under my name wasn’t ordered
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gregory, Thank you for bringing this to my attention. I apologize for what you have experienced. I would like an opportunity to address your concerns and to earn your business, please contact me at dejohnson@dallasdodge.net. I look forward to speaking with you. Derek Johnson Service Manager
Unethical business practices. Add warranty secretly
add $1500 warranty to the Fiat 500 I bought without my acknowledgement. It's been a painful experience to ask for a refund. Had to go there multiple times and they just wouldn't do it until I left google review and threaten with my attorney.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car