Reviews
Shady dealer practices
Charging more for a Bronco isn't right after the customer has been waiting over a year. 10k increase go elsewhere! I can't believe dealers are trying to hurt customers during these times.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hello - There is a lot of misinformation regarding the situation you are referring to. We want to assure you that any customer with a signed agreement from the dealership will have that price honored. We sold a First Edition Bronco on Friday October 15th to a customer with a signed buyers order for MSRP. The customer you are referring to did not have a signed buyers order. We attempted to resolve the issue with him, but our efforts have been futile. We appreciate your passion for the Bronco and assure you that we always honor our signed agreements. However, because you do not have a personal experience with our business we hope you will consider removing this review. Please call me if you’d like to discuss further. Michael Hull General Manager 501-779-4519
Stay Away
This place is trash, stay away. They are dishonest and marked up a customer's Bronco without notification. This customer waited over a year for this car and at the last minute they hit them with a 10K ADM. Complete BS.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hello, There is a lot of misinformation regarding the situation you are referring to. We want to assure you that any customer with a signed agreement from the dealership will have that price honored. We sold a First Edition Bronco on Friday October 15th to a customer with a signed buyers order for MSRP. The customer you are referring to did not have a signed buyers order. We attempted to resolve the issue with him, but our efforts have been futile. We appreciate your passion for the Bronco and assure you that we always honor our signed agreements. However, because you do not have a personal experience with our business we hope you will consider removing this review. Please call me if you’d like to discuss further. Michael Hull General Manager 501-779-4519
Great experience highly recommend. Entire Sales...
Great experience highly recommend. Entire Sales department helped me get exactly what I wanted. Very professsional
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Chuck, thank you for this great review of DCH Ford of Eatontown and our team!
Excellent honest and straight forward service. Michael,...
Excellent honest and straight forward service. Michael, the manager, went above and beyond to help us!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we are pleased to have your feedback following your recent experience with us and h=our teal looks forward to having you back for any future needs!
Great staff & customer service, easy buying process....
Great staff & customer service, easy buying process. Very helpful in finding the perfect vehicle for me. Highly recommend!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for taking the time to share this kind feedback for our team here at DCH Ford of Eatontown! We truly appreciate your business.
The people at this dealership are very easy to work...
The people at this dealership are very easy to work with and they stand up to their promises.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Lucy, thank you for this kind review. Our team is pleased to know you had a great experience with us and we would like to encourage you to reach out for any future needs!
Best car dealership I have ever purchased from. Honest...
Best car dealership I have ever purchased from. Honest pricing and very professional staff made my buying experience a pleasant one.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Dan, thank you for this excellent feedback! We are pleased to know you feel this way following your recent visit with us and our team looks forward to having you back in the future.
Joe Lepore
Top notch dealership. Joe Lepore was extremely helpful through out the entire process. He is very knowledgable and professional. Completely honest and upfront, from the beginning. My daughter is thrilled with her new car. Thanks Joe for all your time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Bob, we are pleased to know that our team member, Joe, provided you with a professional, knowledgeable and helpful experience and we would like to thank you for this kind review!
Do Not trust Dealership
Dealer did not hold up to Ford MSRP price guarantee on Bronco. Marked up the Bronco and no a Dealer of its word or Fords communication with reservation holders. Beware non trustworthy Dealership. If they are going against Ford Nationally communication than they definitely are not trustworthy within its dealership doors. Go to another Dealer.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi J, There is a lot of misinformation regarding the situation you are referring to. We want to assure you that any customer with a signed agreement from the dealership will have that price honored. We sold a First Edition Bronco on Friday October 15th to a customer with a signed buyers order for MSRP. The customer you are referring to did not have a signed buyers order. We attempted to resolve the issue with him, but our efforts have been futile. We appreciate your passion for the Bronco and assure you that we always honor our signed agreements. However, because you do not have a personal experience with our business we hope you will consider removing this review. Please call me if you’d like to discuss further. Michael Hull General Manager 501-779-4519
Sleazy and immoral bait and switch practices.
Terrible bait and switch practices with customer. Immoral sales team. Had an acquaintance place an order at an agreed upon price that took close to a year to fulfill. Once the dealership received the order from Ford, they unexpectedly tacked on a $10k upcharge on the vehicle so they could dissuade the customer from purchasing. This would allow them to sell the vehicle for more profile and void the original contract. STAY AWAY!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Nikk, There is a lot of misinformation regarding the situation you are referring to. We want to assure you that any customer with a signed agreement from the dealership will have that price honored. We sold a First Edition Bronco on Friday October 15th to a customer with a signed buyers order for MSRP. The customer you are referring to did not have a signed buyers order. We attempted to resolve the issue with him, but our efforts have been futile. We appreciate your passion for the Bronco and assure you that we always honor our signed agreements. However, because you do not have a personal experience with our business we hope you will consider removing this review. Please call me if you’d like to discuss further. Michael Hull General Manager 501-779-4519