Reviews
I always bring my car in and wait for it to be serviced....
I always bring my car in and wait for it to be serviced. They are always on time and the communication is great.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Malcom, thank you for continuing to have your vehicle serviced here at DCH Ford of Eatontown! Our team is happy to provide you with excellent care and we hope to see you again soon.
Peter and Ken always take great care of my trucks...
Peter and Ken always take great care of my trucks servicing. Kyle runs an excellent ship and these guys are always a class act. DCH Ford has to be the best shop to service with!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Our team is grateful to know you feel this way! We try our best to provide customers with smooth, efficient and enjoyable service appointments and it is always a pleasure to know our hard work is paying off. We look forward to providing you and your vehicle with excellent care for years to come. Thanks again!
Excellent experience . Both Joseph and Izzy were...
Excellent experience . Both Joseph and Izzy were fabulous. Both men went out of there way to accommodate us and found the car I wanted.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for this positive feedback! We are pleased to know our team was able to assist you in finding the perfect new vehicle and we hope to have you back at DCH Ford of Eatontown for any future needs. Have a great day!
We were very happy with the service however the wait time...
We were very happy with the service however the wait time for an oil change was excessive
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Aldozac, While I'm pleased to know you are happy with your service overall, I would like to offer my apologies for the wait time you experience and thank you for your understanding during these times. I assure you your feedback will be shared with our team and hope to have you back for any future needs.
Excellent, courteous, efficient service. Pleasant...
Excellent, courteous, efficient service. Pleasant waiting area both outside and inside. Even had drinks available for those waiting.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Sandra, thank you so much for taking the time to let us know how we are doing. We are very happy when we see that our customers are having a positive experience with us here at DCH Ford of Eatontown. If we can be of any further help please don't hesitate to come back, we would love to work with you again!
Been using since I bought the car in 2014 will use again...
Been using since I bought the car in 2014 will use again again again again and again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Wendy, thank you for this great review! Our team is happy to know we have earned your business and we look forward to assisting you with any future needs!
I have been coming to this dealer for over 12 years! Kyle...
I have been coming to this dealer for over 12 years! Kyle is always the best !
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello Mrs. K, thank you for your loyalty to DCH Ford of Eatontown over the past 12 years! Our team truly appreciates your kind review and we look forward to serving you for many more years to come.
Excellent customer experience ! Management and sales team...
Excellent customer experience ! Management and sales team are dynamic and always pleasurable . Wouldn’t shop anywhere else .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Brian. thank you for this positive review of the DCH Ford of Eatontown team! We are happy to have provided you with an excellent customer experience and we hope to have you back for any future needs!
DCH Ford of Eatontown has a great service department. I...
DCH Ford of Eatontown has a great service department. I had a problem with my car not starting, I called them up and they took me in right away. The replace the defective battery while I waited, and it was really quick. My car was clean when I got back and has been working well ever since. Priscilla Robinson did a great job of taking care of my car, she was so nice and understanding.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, our team is happy to have replaced your battery and gotten you back on the road in a timely manner! We would like to thank you for this kind review and wish you a happy Halloween weekend!
DONT BUY
BUYER BEWARE!!!!! I would've given them a ZERO if that was an option!!! Dealership & manager, Mike, are nothing but CROOKS! My brother was told the vehicle had items in it & it didn't. When he called the dealership Mike they wouldn't refund the money for the items that weren't actually in car & accused them of removing the items!! Unbelievable that these people can sleep at night knowing they are scamming customers off like this! On top of that they forged his signature on at least one of the documents, yes FORGED! I'm sure they aren't the first customers they've scammed & done this too, especially after reading some of these reviews! They were sold a vehicle with nitro tires & a tail light neither of which the car had! This was the perfect scam for these people, b/c how many people check the brake lights & tires before leaving a dealership?? They are totally scamming customers so if you're going to buy here, don't say you weren't warned! If you're looking for a classic case of "bait and switch" go no further! Apparently this dealership has quite the reputation for this, I'm just sorry we weren't aware beforehand!!! Do yourself a favor & STAY AWAY from these CROOKS! Looking forward to this place getting shut down!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello - There is a lot of misinformation regarding the situation you are referring to. We want to assure you that any customer with a signed agreement from the dealership will have that price honored. We sold a First Edition Bronco on Friday October 15th to a customer with a signed buyers order for MSRP. The customer you are referring to did not have a signed buyers order. We attempted to resolve the issue with him, but our efforts have been futile. We appreciate your passion for the Bronco and assure you that we always honor our signed agreements. However, because you do not have a personal experience with our business we hope you will consider removing this review. Please call me if you’d like to discuss further. Michael Hull General Manager 501-779-4519