Herndon Chevrolet Hours
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our professional sales team is committed to a no-pressure, high integrity approach to your ownership experience. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you. Our online inventory of new and used vehicles is updated daily.
We invite you to schedule a test drive or stop by our showroom to experience all that we have to offer.
"Herndon Makes You Smile!"
Read reviews that mention:
Worst experience I have ever had at a car dealership. I bought my truck brand new in Dec. since day one the truck has shaked/vibrated to the point I pull... off the highway scared it will fall apart, made noise when turning, had alignment issues and they cannot fix them. They do not have the equipment for a lifted truck. Then why do you sell them!? Now they are passing my truck to the co pant who did the lift (was told it came from the factory this way). I have brought the truck back now 7 times. Every time they say it is fixed and every time I drive off it isn’t or gets worse within a few days. The first three times they did not have a rental car for me and had to take off work. Now they give me a Chevy cruise. All this is under warranty. I’ve tried to talk to the sales department to trade it in and they have offered me very little. I’m scared to buy another Chevy and honestly do not want to deal with this dealership ever again. Just thought since I got the truck and had this kind of experience they might want to fix the situation but they do not. I would STRONGLY suggest to find a different dealership.
We value hearing about your experience at our dealership, Marc. We take customer care very seriously at Herndon Chevrolet and we assure you that we ar...e truly dedicated to rectifying this situation. We would greatly appreciate it if you would reach out to us at your earliest convenience so that we can discuss the situation in detail. We hope to hear from you soon. Sincerely, The Herndon Chevrolet Team
Do not buy a used car at this dealership. We purchased a automobile for our to be 16 year old daughters birthday gift. We were told vehicle was inspected... and certified and was not. Car was sold with active recalls and transmission failed in less than 750 miles. The Dealership offered nothing. Vehicle had 47000 miles when purchased. With high profits on used cars you would think they would have offered something toward the repair for at least reputation sake. You buy from here there is no buyer appreciation and no stand behind a product they sell. Contacted Chevrolet and made complaint. I am not in a habit to make reviews but want to save others from what we are going through. I wish I could post pics on here. I could show the contract purchased mileage and the dash with the miles and the dash with transmission failure on the illustration. It is a sad experience. Seeing my daughter with her new car undrivable is so depressing. Purchase from a dealer that stands behind there product and sells real inspected certified previously owned vehicles.
Thank you for your feedback. We are looking into this matter at the present time.
MIKE SAXON is your man! Excellent service and very responsive. I purchased my 2015 Chevy Colorado and it was a breeze. He treated us like he was our neighbor... and has followed up with us since to ensure our utmost satisfaction. "WE WANT TO ENSURE YOU ARE HAPPY" The dealership is clean and well organized. Finance was a breeze with multiple options offered. The prices was exactly what I wanted to pay and the process for my trade-in was fast, reasonable and easy. I have taken my old car there for service many times in the past and I have never had an issue. Although I wish that the hourly rate was a little lower, overall I really like the service and people there. Mike took his time with us and answered all of our questions. He really understood what I wanted in a vehicle and ensured that we had everything we needed. I WILL do business with him (them) again.
Had my car all day Wednesday because engine light was on!! Then after having it all day tell me they need to take off the remote start that was put on... by dealership where I bought truck? mind you it was RICK HENDRICK CHEVROLET, where I purchased this 2018 truck!! Herndon won?t take of remote start because it?s after market!! So I have to bring truck back in on Friday!! So company that installed remote start can remove it to make sure that?s not problem!! Mind you this is a TCM code coming up transmission module code!! So Friday morning he takes remote starter off and of course code still comes up so it?s not remote start so complete waste of my time all day Wednesday!! Did not have a loaner car for me for first day of service on a engine light issue so I received a shuttle ride home!! Then brought vehicle back for further service, showed up at 8:00 am so they could check car further!! Came to me at 8:30 and said it would be at least an hour before they would know what it could be told them I would stay till 10:00 at that moment but at 10:00 I would need a loaner car!! Said ok, didn?t bother to mention then the had no loaner cars at that or wouldn?t have anything as far as loaner cars until middle of the week!! So sat there until 10:15 and then told them I needed a loaner car!! Then manager tells me at 10:40 they won?t have any loaner cars until middle of next week!! So I tell them I need a rental car then! They say ok that they will set me up with a rental from enterprise , so no problem!!! This mind you is after management is involved so they tell me at 10:45 to go back to lobby enterprise will be here shortly to pick me up!!! I wait till 11:30 nothing!! So I call rental myself and enterprise say dealership didn?t request a pick up and also they have no car for me!! Frustrated after that I get my keys and new truck and call love Chevrolet and speak to service manager they will provide me a loaner and take care of my issues on my truck!! NEVER AGAIN WILL I GO TO HERNDON CHEVROLET FOR SERVICE!!! Very poor customer service!!!
Thank you for alerting us to this issue, Troy. Our top priority is delivering 100 percent customer satisfaction and it's concerning to hear you feel ...your experience does not reflect that. We would really appreciate the chance to speak with you regarding this matter. Please contact us at your earliest convenience. We look forward to speaking with you and regaining your trust in our business. Sincerely, The Herndon Chevrolet Team
I went to the dealership looking for a specific vehicle and they did not have it on their lot, but they ensured me that they would locate and acquire the... vehicle I was looking for. I had to help them locate the vehicle I was wanting and they ensured me that they contacted that dealership and would get it for me. I did all the financing paperwork to purchase the vehicle that they claimed they were able to acquire only to find out that the vehicle was sold the same day that I did the paperwork. They notified me 3 days later that the vehicle was sold previously while they scrambled to find another vehicle to fit my needs, so they said. They stated that they attempted to find me another vehicle, but they never contacted any other dealerships to try and locate a vehicle for me. I know this because I ended up buying from a dealership in Georgia whose information I gave to Herndon about a vehicle in their inventory only to find out that Herndon never contacted said dealership to attempt to acquire it. They showed no remorse in the fact that they screwed me over and made no attempt to correct it. They never apologized or made any attempt to correct their error. At that point I was just a number in their books. Also, a week after I did all the financing paperwork I am still waiting on my deposit to be refunded. I will never do business with Herndon again, and will advise my family and friends to do the same.
Found a truck I really wanted on cars.com, went to the dealer website just to make sure it was still on the site and same price. I needed to find a truck... with a LOT of rebates bc my trade was about 12-14k upside down according to 3 other dealerships. so when I found this truck it was perfect for me and just what I wanted. Got in touch with a sales rep and started the process, mind you this dealership is 3 hrs away from me so I wanted to make sure it could happen before I made the trip to buy. I kept looking at the truck on both websites over and over for the next few hrs just for S&Gs and after a few hours I realized that the price on the dealers website had “magically” changed to a way higher price but stayed the same on cars.com... I got a little worried and told the sales guy who acted like he didn’t know why that happened and would figure it out. The next day I refreshed the cars.com page and it too “magically” changed.... hmmm ok. So told the sales guy again and he said the same thing again. It took them “3” days after the process started to tell me that I was upside down 20k and there was nothing they could do.... AFTER the sales guy told me the first day they offer the best for trade-ins... HA yeah right!!! So y’all did the bait and switch on me and wasted my flipping time for the days AND shotgun blasted my credit just to lie to me.... really....??!!?? So flipping shady and I would never recommend this place to anyone ever!!!! Shame on this dealership!!!
Thank you for your feedback. We are looking into this matter at the present time. Regards, The Herndon Chevrolet Team
Apparently they have so much business they didn’t need mine. I shopped a car online...when I got there the car was no where to be found! then they acted... like they were doing me a favor by selling it to me!
We're sorry to hear this feedback. Our goal here at Herndon Chevrolet is to make sure every customer drives off our lot with a positive experience. We... would love the opportunity to speak with you regarding this matter. Please contact us at your earliest convenience. Sincerely, The Herndon Chevrolet Team
it was very pleasant and timely. The waiting area was nice and there was coffee.
It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle,... please feel free to let us know. Sincerely, The Herndon Chevrolet Team
Excellent customer service! Great response time on repairs. Bill Foster is the man you need to see to get your needs satisfied. Won’t let you down. Wes
We appreciate you letting us know of continued satisfaction, Matthew! We couldn't be happier knowing that our team took care of all of your needs duri...ng your recent visit with us! Have a great day! Sincerely, The Herndon Chevrolet Team
Worst service I have ever experienced from a dealership! The customer has to do all of the work to get service. I will say they work hard at getting you... to give up your hard earned cash. Sorry dealership!