I was provided EXCELLENT customer service. I called at the last minute to get an oil change because my oil change light came on and the dealership I normally used was booked. I called and received my services the same day with no problems. No hassle. No problem. I will be a returning customer. Thank you.
Matthew, we are elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! Sincerely, George Henderson, General Manager | Brown's Manassas KIA, email@example.com, Cell: (703)596-9006
taken advantage of
taken advantage of and lied to. I am disabled and discriminated against. I should just sue them for this. Lied to about my trade value and lied to me about delivery of the vehicle.
Front Bracket install
I had a 10:00 am appointment and didn?t leave until 1:30 pm. Just to have a bracket placed in the front of my car.
Raven, thank you for sharing your experience with us. Here at Herndon Chevrolet, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact us directly. Sincerely, The Herndon Chevrolet Team
I enjoy the Herndon team! My service agent was very good. He took the time to look up my warranty information for me. I bought 2 Equinoxs and 2 Vetts and my recent 2020 Blazer from Herndon Chevrolet!
We really appreciate your feedback, Daniel. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won't hesitate to reach out to us. Sincerely, The Herndon Chevrolet Team
Attitudes and misleading information!
I understand that all car dealerships like to “negotiate”, although this one takes the cake. It’s funny how they can’t make a deal until you get up to leave, and then they can drop the monthly payment 200$ a month! Be prepared to be belittled, and spoken to like you are an idiot. Will NOT spend 40k on a vehicle from a place like this. Spend your money elsewhere! Nothing but lies!
Thank you for sharing this review regarding your experience with us. We'd like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Herndon Chevrolet Team
Waiting on the world to change
Always a ridiculously long wait. Dropped off my truck and got a call back that it was ready. Sitting at the desk for the associate that helped me now and he happens to be out at lunch. Twenty minutes later after being noticed by every worker in the area, and getting a call to the break area from one of the other associates, Marcus helps me out and finishes my process of literally handing my keys and saying you're good to go.... Ten seconds turns into twenty minutes because no one took a second to ask a customer if they needed help.
Thank you for alerting us of this issue. We would like to assure you that we never intend to do anything but provide the best possible customer service experience. If you are willing to contact us at your convenience, we would be more than happy to further discuss this issue and move forward in a positive direction. Sincerely, The Herndon Chevrolet Team
I have a 2015 Chevrolet Silverado. The air conditioner quit. I was told that it needed a new compressor. I scheduled an appointment for 8 AM Thursday and was told when I scheduled the appointment that it would take 5.5 hours. I don't have another vehicle and live alone. I took the shuttle home (shuttle service was great). By the end of the day Thursday I had heard nothing. I called Friday morning and was put on hold three times and then was told that my service rep would call me. He called me Friday at 1:00 PM and told me they had just put it in the garage and that the mechanic was on his lunch break but that he would start it when he got back from lunch. I have never had a problem with the service department (since 2017) but this is unacceptable. I was told it would be done by end of the day today. We'll see. I bought the vehicle used in 2017. It only has 52000 miles on it and the ac compressor failed...there is a class action suit again Chevrolet regarding this issue. It is a manufacturers defect.
The behavior you described does not align with our team's values, and we would sincerely appreciate the opportunity to learn more about your experience and address this situation as soon as possible. Please contact us at your earliest convenience. Sincerely, The Herndon Chevrolet Team
Last purchase from Herndon Chev (service dept)
2nd time I received poor/no service from Herndon. Note to Rick...your service mgr called me back to do research for him on who dropped the ball. The poor service is systemic...it happened on my 1st service call also. I was told to drop the van before 8:00 and I did. Someone prepped it and around 9:30ish I was finally directed to see a rep for check in. Almost 2 hours! Now you want me to help you find out what went wrong? I can say this Jeep Gladiator really looks good to me....Toyota does everything but hug my neck when I take my 2010 Jeep in for a service call. Really disappointed after a great experience buying the van!
We would like to speak with you directly in order to better understand the circumstances you've described and reach a satisfactory resolution together. Please contact us directly at your earliest convenience. Thank you, we look forward to speaking with you. Sincerely, The Herndon Chevrolet Team
One of the dealerships. The stress and the staff were great
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Herndon Chevrolet Team
Marlene was great, very helpful through all the process
Thanks for your outstanding review, Rhonda! We're very happy to hear that Marlene was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best regards, The Herndon Chevrolet Team