Herndon Chevrolet

Very Satisfying experience with Herndon Chevy will highly recommend. Pleasure doing business with and will recommend to Family and Friends

Kristin was great to work with! Had everything ready when I arrived and was very professional. She has also helped some of my friends find vehicles since I’ve purchased mine. I will definitely reach back out to her when I’m ready for a new one.

I like the proximity to my home and the selection of vehicles. The lot was organized and easy to navigate.

Kristen Roof was extremely helpful and took the time to explain all the features on the truck that I purchased.

I purchased two vehicles from Herndon. They took care of me so much...My Daughter, Son, Brother ,Niece and Nephew all purchased one... Great People!!!

I have bought 5 cars from there in the past 10 years. Always a pleasant experience fast and efficient! Just did my 1st service on my 2026 2500 and was also happy. Highly recommend

I had a fantastic experience buying my new car from Chase Kipp at Herndon Chevrolet in Lexington. He was easy to work with, understanding, and made the entire process quick and stress-free. I never felt pressured, and he took the time to answer my questions and make sure I was comfortable every step of the way. If you're looking for a new vehicle, I highly recommend asking for Chase. I was so happy with my experience that I've already recommended him to several of my friends. Great customer service from start to finish!

Well pleased with the quality and promptness of service and the politeness of the personnel. Will return for future service or purchase of new vehicle.

The salesman said he was going to do things and never did. When they cleaned up my truck, I believed they just ran some water over it. They spent about 10 minutes explaining all the features of the vehicle. Thank goodness you can go to YOUTUBE and learn more. I've never been so disappointed in a dealership.

I really don't know where to start!!! I've been holding off on writing this review in fear of them doing something to my vehicle but at this point, I really couldn't care less. Dropped my 2021 Silverado 2500HD off at this dealership 30 July 2024, today is the 18th of January 2025 and I still don't have my truck back!!!!!!!!! While I understand that there has been a Nationwide backlog on transmission valve bodies and the dealership can't magically make one themselves, I expected to at least get a phone call every so often to let me know the status of things. I've made that clear during the multiple trips I've made to the dealership. I go to the dealership, because if I call, they just transfer to a number that just rings and no one EVER answers! Got tired of dealing with not getting any information or updates from this dealership, so I contacted GM directly. GM has been very helpful and called me directly and told me that my valve body had been delivered to Herdon that morning on the 13th of December which was a Friday. I never received any updates from Herdon. I waited until after 5p.m. and made another trip to Herdon to ask them of the status of my valve body. It was only then that they realized they had my valve body!!! (Reminder, that was the 13th of December, today is the 18th of January!!!!) I was then told the Tech's wife had just given birth and it will be a couple of days!!! Christmas came and went, New Years came and went, still no call from Herndon on the status of my vehicle!!! Finally on the 7th of January I received a call and I quote, "we have good news and we have bad news. The good news is, we have repaired your transmission, the bad news is when we went to pull your vehicle in the shop, we realized that your catalytic converter has been stolen off our lot." I was then informed that they do have them in stock, but they had to wait for approval from God knows who, (I assume their insurance company) to make repairs to my catalytic converter, but I might need to claim that on my insurance!!!!!!! Drove to the dealership to look at the damage myself and had to go inside and ask them to send someone out to close my back sliding window! That was the 7th of January and I just got back from that dealership and my truck is still sitting in the exact same place and they haven't done a thing to it!!!!! THIS POST IS 1000% ACCURATE!!!