Herndon Chevrolet

Marlene was absolutely a dream to work with for the purchase of my new truck

Overall, my experience was great, as always. However, I need to bring my vehicle back to the dealership to check a slight vibration. that I am now experiencing in my steering wheel at highway speeds. I'm bringing my Camaro back in to recheck the tire balancing and 4 wheel alignment this week. Other than this small issue, as always, my visit to your dealership was very good. I also enjoy all the coupons the dealership mails to me and I do use them. Also, I just LOVE that the Herndon Dealership provides a shuttle service for when I bring my car into for service, as lining up a ride to bring my car in for service is a real hassle sometimes. Thanks for the great service and experience.

Horrible dealing with this service dept. Never again. Took Malibu in for diagnosis on two codes. Also needed coolant service. I ask for call with results before work done. Never got a call, had to call them. They gave me price on the two sensor parts at just over $100.00 each. I declined service. The list price on the OEM replacement parts were $74.09. The repair facility that I'm actually have replace the parts is only charging me $60.02 each for the parts. Herdon pricing is a RIP OFF. Hold your wallet and go elsewhere. When I went to pick up the vehicle they told me they went ahead and did the coolant service anyway. They were only supposed to do diagnosis..

Easy service schedule and prompt, car was ready and in good shape same day

This was the worst experience I’ve ever had at any dealership in the last 25 years. I found a Tahoe they had listed for sale on Autotrader, made contact with the sales department, got pre-approved for financing through their website and scheduled an appointment to make the purchase (I live over 2 hours from the dealership). I dropped every, left work and headed that direction. All was going well until…. I make the journey to Herndon, message them that I’m on the way, they respond (perfect we’ll see you soon). I sent them my ETA from from GPS, I arrive on schedule for my appointment. I walk in, sit down and start filling out paperwork only to find out that someone showed up 10 minutes before I arrived and they already started paperwork with them as well. THEY SOLD THE TRUCK TO SOMEONE ELSE AFTER I TOLD THEM SPECIFICALLY, I WILL TAKE IT (SOLD)!!! This is one shady group!!! Do not trust them, do not spend one penny with these people!!! How do you run a business this way?!?! How do you tell someone to come from over 2 hours away to finish the deal, only to jerk it out from underneath them when they walk in the door. Do yourself a favor and never go there! Don’t make the same mistake I did. What a waste of time!!

Purchased a car a week or so ago, Sales Guy was pleasant enough, got to an agreement rather quickly. All was good. Finance guy unexpectedly threw in a 3-4 grand error. Luckily I caught it. How I know he knew, he did not have to go verify what I told him. Careful with this guy. Once purchased, the very same day I brought to their attention of several things. Ironically they acted like they were doing me a favor of "Looking at it" This is a BMW, the rear camera was not working, the glove box fell into the floorboard, and one of the parking assist sensors is faulty. So that word "Certified" on the webpage means nothing. Needless to say, will not be going back to buy anything else. Check the car over with a fine toothed comb.

This was the worst experience I’ve ever had at any dealership in the last 25 years. I found a Tahoe they had listed for sale on Autotrader, made contact with the sales department, got pre-approved for financing through their website and scheduled an appointment to make the purchase (I live over 2 hours from the dealership). I dropped every, left work and headed that direction. All was going well until…. I make the journey to Herndon, message them that I’m on the way, they respond (perfect we’ll see you soon). I sent them my ETA from from GPS, I arrive on schedule for my appointment. I walk in, sit down and start filling out paperwork only to find out that someone showed up 10 minutes before I arrived and they already started paperwork with them as well. THEY SOLD THE TRUCK TO SOMEONE ELSE AFTER I TOLD THEM SPECIFICALLY, I WILL TAKE IT (SOLD)!!! This is one shady group!!! Do not trust them, do not spend one penny with these people!!! How do you run a business this way?!?! How do you tell someone to come from over 2 hours away to finish the deal, only to jerk it out from underneath them when they walk in the door. Do yourself a favor and never go there! Don’t make the same mistake I did. What a waste of time!!

I came in this weekend with a concern: after making an appt online I got an email asking to reschedule to the next weekend. With each request I had requested if you could do service on a Saturday. Upon arrival I was told they techs were taking care of jobs leftover from the week.... and there for out of towners ( I like in Richland County - so officially out of town). Meanwhile I pointed out that providing good service for local folks might be more important than someone from New York - cause they were never going to buy a new car from you. Even when they said they would TRY to fit me in they seemed to HUFF at what you're not in our system..... so he had to data enter me into their system..... guess what those out of towners are not going to be in your system..... I was once he had my name because of the appt. apparently your folks were to take down the option of making an appt. online..... some folks really like the online options and I suggest why do you have a website if you're not wanting to reach customers online basically the staffer who was Mis-handling me.....was rude and NEVER listened to me..... I was told to come back when the service light comes on for the brakes......meanwhile I said that the wrench logo comes on when it gets cranked up and goes away.....

I came in this weekend with a concern: after making an appt online I got an email asking to reschedule to the next weekend. With each request I had requested if you could do service on a Saturday. Upon arrival I was told they techs were taking care of jobs leftover from the week.... and there for out of towners ( I like in Richland County - so officially out of town). Meanwhile I pointed out that providing good service for local folks might be more important than someone from New York - cause they were never going to buy a new car from you. Even when they said they would TRY to fit me in they seemed to HUFF at what you're not in our system..... so he had to data enter me into their system..... guess what those out of towners are not going to be in your system..... I was once he had my name because of the appt. apparently your folks were to take down the option of making an appt. online..... some folks really like the online options and I suggest why do you have a website if you're not wanting to reach customers online basically the staffer who was Mis-handling me.....was rude and NEVER listened to me..... I was told to come back when the service light comes on for the brakes......meanwhile I said that the wrench logo comes on when it gets cranked up and goes away.....

I was provided EXCELLENT customer service. I called at the last minute to get an oil change because my oil change light came on and the dealership I normally used was booked. I called and received my services the same day with no problems. No hassle. No problem. I will be a returning customer. Thank you.