JTs Chrysler Dodge Jeep RAM of Columbia

Henry was so awesome. They got me out of a car that I was upside down in and got me into something that I wanted.

I went to Dodgeland looking for a new 2015 Challenger Scatpack. As soon as I arrived a sales rep named Kenny came out and started talking to me He took me over to the are where the Challengers were and showed me the exact car I wanted. Kenny is awesome, he took me inside and started my paperwork. The entire time he was telling me exactly what was going on. I ended up leaving with my new car in about 2 hours. The entire staff of Dodgeland went above and beyond helping me get the car I always wanted. I would go there again when its time to get another car, thank you all ;)

Went to test drive a 09 dodge journey. (Was told all cars go through inspections and if it's not up to par they send it off to auction.)Liked it a lot so had our mechanic look at it and found out it had a junk yard motor and axle was busted. So we were driving around with our kids on an busted axle . So be careful.

Quincy made sure not to waste our time. he only showed me the type of car that I wanted in the colors that I wanted and was very easy to work with. He also made sure I got the payment that I needed per monthly. If I ever decide I want a different car I will make sure to go back there.

I went in to look to purchase a used vehicle. There were no vehicles that fit my needs. So the car salesman showed me a couple of new cars. I test drove the Dodge Dart. I really liked the look and feel of the car. So I decided to purchase it. Now here's were the problems began. First, the salesman, apparently was trying to juggle two or three sales at once. I was very noticeable because I literally sat in a cubical for several minutes by myself not knowing what was going on. Then I got up to find the salesman and he told me and showed me that it was in the finance department, which was just another cubical. I then went over to the gentleman that was inside that cubical and made contact with him. I then asked where was my paperwork in the process? After he looked at me like I wasn't supposed to be over there near his area, he asked me my name and said they were still waiting on the financing to come back. So I went and sat back down and continued to wait. To my surprise, I then see the same guy from the financing section (remember the cubical) walking around talking and laughing with other employees of the dealership. He also appeared to by handing out what appeared to be there pay checks or something that he was giving each of them that was placed inside a white envelope. Why am I telling you this, " Because he was not doing anything to assist me in getting out of there". At this point I was getting a little irritated. I then relocated my salesmen and asked if he could see what was going on. After a while he brought some paperwork over to me (inside my cubical where I was placed in solitary confinement) that needed to be completed. Finally, I felt some form of relief that we were getting somewhere. well the relief was quickly flushed out of my soul when he pushed some of the paperwork over to my and said "please begin to fill these documents out and I (the salesman) will work of these. Okay, enough of that part of the story. Well, finally I was called over to the very busy finance guy to sign my paperwork. Now that part was not slow at all, actually it was like "let me hurry and get this guy out of here because it's getting close to lunch time". That entire process was quick and took no more than 8 minutes. I didn't care at this point, I was just ready to go. So I got into my New Dodge Dart and darted the heck out of there. I had mention to the salesman that I want to look at getting a set of the factory fog lights on my vehicle because the car I choose did not come with them. He told me to call him tomorrow and he would take me down to the service and parts department to get that taken care of right away in the morning. While the next day I woke up and said maybe that was just a bad or busy day for the dealership. Everyone has a off day. But when I called the next morning I had to go into detail explaining to the salesman who I was. it was like he almost forgot that he dealt with me lest than 24 hours earlier. But anyway, he simply gave me the number to the parts department and said to call John (at least I think that was the name he gave me). I was done and so over it. Well to my surprise my engine light came on two days later, and let me be clear that the engine light issue was in know way the fault of the dealership. So I took it into the service department to have the issue addressed. The first service customer care person was an older gentlemen that had either just started working there or had no know of simple troubleshooting, because I simply asked if he could hook up a computer and let me know what the error code was for the cause of the light? And he actually said that "the new cars no longer have the plug-ins to read the error codes". Now giving you the reader of this full disclosure, I was raised around the field of auto mechanics and I served in the United Stated Marine Corps as a diesel mechanic for eight years. my point being I know the you could get the error codes from the service connector under the dash on the driver's side. But as soon as I thought all was lost a younger gentleman that was sitting in the cubical behind the first service intake employee stepped right in and side "yes sir you are correct. give me a second and I can get that code for you". He simply pulled out his iPad and plugged it up and immediately gave me the error code. In addition, he was very accommodating and offered to immediately get the problem corrected. he also offer me a rental vehicle while they repaired the issue. Unfortunately, I did not get his name but he alone was the light that said to me that at least one employee has the knowledge and ability of customer service. Anyway, I still need to reschedule a date to carry the care in for the issue. If you have read this far, you are probably asking yourself why would he write so much about his experience that was mostly negative? Well, first I'm a retire Cooperate Executive and I know that this type of information very rarely reaches the top where changes can be made and we would kill to get this type of detailed information. Secondly, I kept getting emails to please rate your car buying experience from us. So now you get it, I just hope someone would actually use this email from a customer as a teachable moment for the employees. I you notice I did not use specific names, because it is not my intent to cause anyone a job lost or to give the dealership a bad name, because I'm sure their are good long-term employees that care about the customer, the quality of the product out put, and the reputation of the company. So, this rating and write is not intended to keep you from purchasing a Dodge or even purchasing a Dodge from Dodge Land of Columbia. I intention is for my experience NOT TO BE REPEATED. Rgs (803) 576-1450

Was pre-approved by the bank before we shopped there. We looked at another dealer in Lugoff first, but since we knew one of the salesmen personally, and had promised that salesmen a whole year before when we were ready that we would give him a shot first, we contacted him. We told him the price the other dealer was offering us and even sent him the link to that specific vehicle so he could compare. He told us his manager said not only could he match it, his manager said he would beat their price. That price even included adding running boards. When we got there, they had the vehicle ready for us to test drive. When it came to closing the deal, not only did they NOT match or beat the other price, they were over $1, 500.00 higher, not throwing in the running boards and told us we had to put $3, 000.00 down. We haggled back and forth, but they refused. As we were leaving, the manager insulted us, and told us there was no way we would be getting that vehicle for that price and we would be back. Well....we got the vehicle alright... from the dealer in Lugoff... oh, and by the way...the manager was right, we didn't buy the vehicle for the original price they quoted...they even did BETTER than that....so there you go! By the way...the salesman is awesome. Great guy! Too bad his managers are too ignorant to realize it.

Follow threw with what you say you are going to do and a customer should not have to argue and jump threw hoops to get what yall advertise

I was very happy with how friendly and helpful the staff was in both getting my the car I wanted and helping me finance it without any problems. Would definitely recommend.

The service was great. & shawn was so funny & friendly. He really helped me out & worked with me. The dealship is really good & friendly. Would recommend jt dodgeland

Great experience with this dealership. They listened to my needs and together we came up with a deal to fit them. I am a single female and never felt taken the advantage of at all! Thank you to all involved! Special thanks to my salesperson Calvin Marks and manager Jimmy(not sure of last name)