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Vandergriff Toyota

(1,772 reviews)
Visit Vandergriff Toyota
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–9:00pm 8:00am–5:00pm
Sunday Closed Closed
2017 consumer dealer award
View 2 awards
2017 consumer dealer award 2016 consumer dealer award
New (817) 717-6411 (817) 717-6411
Used (817) 717-6765 (817) 717-6765
Service (817) 768-2062 (817) 768-2062

Reviews

(1,772 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Vandergriff Toyota from DealerRater.

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Very good

Luis Vitoria did a good job handling my two car service requirement. Would like to work with him again on my next service need. Thanks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Mayo! Thanks for the great rating. We're happy to hear that Luis extended such great customer care to you, and made sure your car was well taken care of. We look forward to seeing you again for your next service visit! Regards, Vandergriff Toyota

ANOTHER SATISFIED CUSTOMER

I just have to say that these guys are great! Craig Marquis is a genuine guy who is sincere and truthful. He went above and beyond to make sure that I was happy even after running into unexpected hurdles that he and Miles cleared. Miles' wacky personality and we-can-do-this attitude was a breath of fresh air. He and Craig helped me at a time that I really needed to place trust in someone, especially since I am new to buying cars! True customer service is alive and well at Toyota Vandergriff in Arlington!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the great rating, V! We're so glad to hear that Craig and Miles were able to make sure that you had the best car buying experience possible. It's great to know that they went above and beyond to make sure that everything was handled with focus and dedication, and that you were happy with your car! We appreciate your business and hope to see you again soon. Regards, Vandergriff Toyota

Extremely satisfied

Our sales man was amazing! I would definitely recommend Xavier Lewis to anyone who needs a new car. Will be back when it's time to make another purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi there Jojo! Thanks for the great rating. It's wonderful to hear that Xavier was able to make the process of purchasing your new car pleasant. We appreciate your recommendation, and hope you're enjoying your new car! Regards, Vandergriff Toyota

Excellent Service!

Went in for regular maintenance. Svc. Advisor Juan Deldado noticed flaw on dashboard. He set up an appt. at my convenience and replaced within 10 days! Juan is professional, thorough, and honest. I have been a customer with this dealership since 2004. They keep my truck running at top performance. Never had to go back for adjustments. Good people, great service! Mrs. Mc Laughlin

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the wonderful feedback, Mrsdan1! We're so thrilled to hear that Juan has continued to extend such excellent service to you over the years, and that he always goes above and beyond to ensure that your truck is kept in the best condition. We appreciate your loyalty, and we look forward to your next service visit! Regards, Vandergriff Toyota

Awesome!

I went Wednesday morning for my 5000 mile check and everything was so organized and smooth and Floyd was so helpful, I am grateful it all worked out

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello 98dunne! We're glad to hear that Floyd was able to ensure that your service visit went smoothly, and that your car's check up was handled with ease. We hope to see you again for your next service visit! Regards, Vandergriff Toyota

Excellent Service

Nancy Goodwin has been providing excellent customer service to me for over 5 years. She is always cheerful and efficient. She will tell me how long I can expect to wait if it is a busy day. She answers my questions and we talk about what I can expect at the next scheduled maintenance appointment. She is the best multi-tasker I have ever met, and she does it with grace and a smile on her face. She remembers things that I have been doing and she always asks about my family. She is professional and personable at the same time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello Christy! Thank you for leaving your feedback. It's wonderful to hear that Nancy has extended such excellent service to you, while taking the time to invest a bit of herself into your interactions and make sure that you feel at ease and welcomed whenever you stop in to see us. We're glad you've had such pleasant experiences with Nancy, and we hope to see that continue! See you soon for your next service visit. Regards, Vandergriff Toyota

Good service

This was my first time to take my car for service at this dealership.dealership. Kenneth Robinson attended me showed professionalism in dealing with me. I had the best experience here. Thanks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave your feedback, abtolo. We're so happy to hear that Kenneth took such great care of you and your car, and that you felt well accommodated. We hope to see you again for your next service visit! Regards, Vandergriff Toyota

Amazing service!

Floyd, Todd and James provide the best customer service. There was a misunderstanding on my part yet they still took care of me and my car and were true gentlemen. I was never bashed and they apologized many times. Everything was completed before the promised time too. I have gone there for years and will continue to do so. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the feedback, LAlsibarHernandez! We are so glad to hear that Floyd, Todd and James were all able to work together to turn this misunderstanding around and ensure that you still had an excellent experience. We appreciate your loyalty, and look forward to seeing you again soon! Regards, Vandergriff Toyota

Excellent Service!

I recently contacted Nancy Goodwin, my service representative, at Vandergriff Toyota and made an appointment for regular maintenance service on my 4-Runner. Nancy did a super job as always in checking the vehicle in, letting me know what service would be done, asking me if I had any concerns, and giving me an ETA on service completion. The vehicle was ready on time with everything completed as expected. Nancy is always a pleasure to deal with and reflects the professionalism my family and I have come to expect from Vandergriff Toyota!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Ryan Parker-service

I brought my car in for routine service. Ryan Parker is always helpful and treats me with respect. He found some small replacement parts I needed and installed them for me. I always rely on Ryan to help make my service appointments easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello Kathleen! Thanks for sharing your feedback. It's wonderful to hear that Ryan continues to extend such great service to you, and that he goes above and beyond to ensure that you are well taken care of each time you bring your car in for service. We look forward to working with you again in the future! Regards, Vandergriff Toyota