Vandergriff Toyota

Bob Brett is always there to help. He is amazing! Keep up the good work!He is making sure that he will help you to the best he can.

Ryan was quick to let me know the issue and when and how it would be fixed. Always professional and with a pleasant disposition I look for Ryan when I needed any service at Vandergriff. Thanks again Ryan

I recently purchased a new Toyota Camry from John Gollie. John is very easy going and knowledgeable. He is not the high pressure type. I am very pleased with Vandergriff Toyota and John Gollie. Also, I am very impressed with the staff and management of Vandergriff Toyota overall. I highly recommend Vandergriff Toyota. I'm really enjoying my new Toyota!

I recently purchased a new Toyota Camry from John Gollie. John is very easy going and knowledgeable. He is not the high pressure type. I am very pleased with Vandergriff Toyota and John Gollie. Also, I am very impressed with the staff and management of Vandergriff Toyota overall. I highly recommend Vandergriff Toyota. I'm really enjoying my new Toyota!

When I was rear ended recently, I had only 5 days to buy another car before I had to turn in the insurance company's rental. I panicked and bought the first car I test drove, a 2002 RAV 4 from Vandergriff Toyota with only 65,000 miles on it. I thought it was a good buy despite the car's age. I paid $7,500 incl TTL. Yep, it had problems from the very beginning. I heard a grinding noise and took it to Service King. They said it had been in a major wreck (wreck not listed on the car fax) and the wheels needed alignment. The fender lining was loose and was rubbing on the front tire. The car, being only a few days off the lot, was of course not under any warranty. I called Vandergriff and they wanted to charge me $114 for parts only to replace it. I didn't want to know the labor costs. Over the next few days the transmission started acting funny and when the engine light came on, I took the car to Auto Zone. The diagnostic said it was a transmission part that had been a part of a Toyota recall. I didn't drive the car for days, relying on my daughter to take me to and from work. Basically when I accelerated, the gears switched to neutral. I finally hobbled to the dealership and they refused to fix anything for free. The recall had run out in 2012 and Vandergriff wanted to charge me between $1,000-$3,000 to fix it, making a 13-year old car cost me over $10,000. I refused and asked if I could trade it in for another car. The salesman, Glenn Byrd, wouldn't quote me a trade in value on this car I had for only 2 weeks. He said he had to "ask his manager." I waited and waited at the dealership, texting the now absent Glenn the whole time. I got to the dealership at 9 that morning and left at 1:30, after 4 1/2 hours of waiting. I went to another dealership and traded my two-week old $7,000 RAV 4 in . . . for $3,500. The sales manager at the new dealership said he wasn't even considering all the problems that car had, and that $3,500 was as high of a value that he could go. So basically I paid double at Vandergriff what the car was worth. Nice. It was only two weeks off the sales lot and I had driven it less than 100 miles. And Vandergriff wouldn't help me at all. The worst thing is that late that same night, after waiting 4 1/2 hours earlier in the day, Glenn called me and said he had other customers and that's why he couldn't take care of me. He said "I should've let them help me but now it's too late ... I jumped the gun." (Since I went to a different dealership). If he would've been truthful from the beginning and agreed that he sold me a lemon for twice the price and didn't have the time or desire to help me, at least he would be honest. Good luck if you decide to buy from these people. They have NO customer service from sales to the service department. You're just a number to them.

Nancy Goodwin in the service department at Vandergriff Toyota has always given me a pleasant experience when my Toyota Van or Prius C needs oil changes, inspections, warranty service, or routine preventative service. She is always following up with any questions I may have, such as, any callbacks on my vehicles. Everyone needs a Nancy Goodwin for their sound mind of vehicle performance, Thank you Nancy, and Vandergriff Toyota for your "Outstanding Performance" - Edwin Wells.

In my experience, it was so easy to communicate with the guys at Vandergriff Toyota to lease or buy a car,specially if you work with David Sabetrasekh. He makes it easier for you and helps you to get the best deal. It is really a customer oriented dealership.

I love not needing to wait a long time for regular maintenance. With the great customer service I received from Ryan, I will continue to bring my car for in service.

I called on a truck that I was looking at; however, it was already sold. Marcel was very helpful and returned my call a week later when they had something come in that was close to what I was looking to purchase. I had already purchased another vehicle, but I found this dealership quite helpful.

Excellent advice concerning the best types of vehicles that would fit our needs. We had a very good experience on our last purchase of a 2013 Highlander (maybe our best vehicle ever!!) through Mr. Gollie and he gave us some good pointers on things we should consider for our next purchase. He helped us narrow down to two Toyota's that might best fit our needs.