Reviews
New car
We love Hendricks Lexus. This is our 3rd or 4th new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
James Robinson, we're so glad that we were able to go above and beyond your expectations! Thank you for your continued business with us! Have a great day!
Great service by Eric Schneider
I took my RX in for service this week, and Eric was very helpful. I recommend him highly. This is my 4th Lexus from Hendrick Lexus!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Joe, we're so glad that we were able to go above and beyond your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Hendrick Service is the Best
Thank you, Nick, for great service at Hendrick Lexus. Your team is courteous, reliable, and goes the extra mile each time you work on my car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mary Eaddy, your satisfaction is our top priority. Nick strives to be the best. Thank you so much for leaving us a 5-Star review. See you on your next visit.
60 K Service
The service manager was Very knowledgeable and very helpful. We look forward to workIng with him on our next visit.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Tom Dubois, we appreciate you taking the time to leave us this feedback. We do hope we can be of assistance in the future. Take care!
I want to commend Jared Young as he truly helped me in a...
I want to commend Jared Young as he truly helped me in a crisis when my car died in traffic. He was calm resourceful and helped me by staying beyond closing hours to provide me with a loner and set it up such that I had one last worry to be able to get home. Without worry.I truly thank him for going beyond the required service to his clients. I am impressed with the Lexus customer service and how Jared leads the pack to help his customers beyond the call of duty . Thank you Jared for being an exceptional person taking your talents to the next level! I am truly humbled by your remarkable kindness. Adele Moore
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Mooreadele99, thank you for taking the time to leave a review for us at Hendrick Lexus Charleston. We're happy we could meet your expectations! Jared works for 100% satisfaction and always goes above and beyond. We are glad everything went smoothly and you are safe. We hope to be of service to you again in the future. Best wishes and we will see you on your next visit. Have a great day!
Auto maintenance
Absolutely fantastic and Bill Ferguson is wonderful
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your positive review about your recent experience with our wonderful teammate Bill. Thank you so much again for your feedback! We hope you have a great day!
Wheels re-alignment
Always polite and quietly efficient. Especially Raymond Rhett II and Jarod Young
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Frank Hough, we really appreciate your feedback! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Lexus Charleston!
LeSing a new 2020LexusRX350
Getting a new car at this dealer was very professionally managed. An enjoyable experience.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Paula, we're so glad that we were able to go above and beyond your expectations and you enjoyed your experience. Thank you for taking the time to leave us a review! Have an awesome day!
Lexus RX 450h
Sumter was very helpful and patient. It took us more than 3 months to find the right car. I was looking for a new silver RX 450h and it was not available. I finally found a white RX 450h which is Ok for now. I am happy with my used (2018 with 20K miles on it).
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Maria, we are very happy Sumter provided you with a positive experience! Thank you for your business and we will see you next time at Hendrick Lexus Charleston!
Just bought my fourth Lexus from Bill Lee and as always,...
Just bought my fourth Lexus from Bill Lee and as always, it is such a refreshing experience to work with folks that care about making sure you are happy and are getting exactly what you want. This dealership has completely spoiled me and I could never imagine buying a car from any other place!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car