Stokes Honda North

Stokes Offered Me $13K, Then Their GM Contacted Stokes Kia About My CR-V My experience with Stokes Honda North completely destroyed my confidence in this dealership. My 2022 Honda CR-V suffered a catastrophic turbocharger failure at approximately 53,890 miles, while still within Honda’s 5-year/60,000-mile powertrain warranty. Stokes diagnosed the failed turbocharger, found metal contamination, and recommended complete engine replacement. After the warranty dispute, I tried to move on and trade the vehicle. Stokes Honda North offered me only $13,000 as a trade-in allowance. Then came the part that really bothered me. I was informed that Stokes Honda North GM Joe Dettrey personally contacted Stokes Kia regarding my CR-V and characterized the vehicle as essentially “scrap.” Think about that. Stokes Honda diagnosed the catastrophic failure of my relatively new CR-V before 54,000 miles. They then offered me $13,000 for it, and when I attempted to trade it elsewhere, I was told their GM personally contacted the other dealership regarding my vehicle. As a customer, I felt like the dealership that should have been helping me through a catastrophic warranty dispute was instead undermining the value of my vehicle while I was simply trying to move forward. American Honda ultimately made the warranty-coverage decision, but Stokes Honda North was the dealership dealing directly with me. The way this situation was handled permanently ended my relationship with them. Stokes Honda North lost my business, and Honda lost a longtime customer. My advice to anyone considering purchasing here: don’t judge a dealership by how they treat you while they’re trying to sell you a car. Judge them by how they treat you when something expensive goes catastrophically wrong afterward.

Stokes Honda North is hands down one of the best dealerships in the Charleston area. The team is professional, welcoming, and truly cares about their customers. They have a great selection of new and pre-owned vehicles, and everyone works together to make the buying process simple and stress-free. The customer service is outstanding, and you never feel pressured. Whether you're shopping for a vehicle or visiting for service, they treat you with respect and keep you informed every step of the way. If you're looking for a dealership that values honesty, transparency, and taking care of its customers, I highly recommend Stokes Honda North!

Sure they're very helpful when you go to buy a car, but after that, they don't care about you. I purchased 4 different extended car care plans through them the day I purchased my 2022 Honda Pilot Special Edition. This week I have called twice to have detailed information on exactly what those plans cover, at what milage, for how many years, etc emailed to me. The only thing I recieved when I purchased these plans in 2022 was the plan level that I chose. Those paperworks do not go into details. Today, I showed up at the dealership, waited for an hr before being helped, only after complaining twice about waiting so long for something so simple. The guy who finally helped me offered me a brochure!! I told him that is not what I asked for. I told him I needed printed or email copies of what exactly I am paying for my specific vehicle. So all he did was right my information down and said it would be handled today. I have not recieved anything. HOW HARD IS IT TO PULL UP MY INFORMATION ON THE COMPANY COMPUTER AND SEND ME A COPY OF WHAT I SIGNED OFF ON?!!

Good service - they were quick and the price was right. Appreciated that they didn't try to upsell me on every little thing. I'll be back.

Dillon was great to work with on getting my car serviced. He supported me with car history and what was needed and went the extra mile in adding in the additional items that I wanted done. My car also came back to me just as clean as I dropped off. The Service Tech also took extra care to keep the care very clean, Nice....!

my advisor Dylan Castro was fantastic. his communication was excellent. And the repair that needed to be made was much less than estimated. the honesty of Dylan and the mechanic that worked on my vehicle was very refreshing. They could have done a job that would have cost me over $500, but they were able to make a repair for $61. I was very impressed with the professionalism and honesty of this dealership.

Pj was great and North Charleston Honda stokes deal was great ! I’ve been very happy with everything

Fantastic dealership with pleasant, helpful staff, which helped with our buying experience. My wife and I were thoroughly satisfied and delighted to purchase another Honda from this incredible dealership.

Overall, I've had a pleasant experience since I started coming to Stokes Honda in 2018. Merton, the service advisor, was fast, efficient and professional. The service manager Heather was also a joy to speak with (She's been there since I started in 2018). The give printed recommendations and will show photo images from the tech so you can see what the tech is seeing. I do all of my low end maintenance (oil change, wipers, filters) but I have found their recommendations in the past to be reliable and solid. As long as I own a Honda and live in this area I will continue bringing my vehicle here.

Luke was amazing to work with! I brought in my 2025 Honda Pilot for the first oil change and Luke made the entire process beautifully seamless, 100/100! Thank you Luke!