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Is there a way to give a "0" star rating, because they do not even deserve 1 star. Stokes Honda is a lying, deceitful company. Their sales representative... intentionally lied to us over and over again regarding their products that I unfortunately purchased. Their claim to fame is a "standout experience" (as it is located all of their website). My experience there was standout, for sure, because it was the worst experience I have ever had with a dealership. The amount of time and effort, sleepless nights, frustration, anxiety and stress Stokes Honda has caused me and my family is downright wrong. I also reached out to one of the Stokes family members, Eddie and the General Manager requesting a legitimate response to my issues (which I provided a thorough email detailing each and every issue), and neither one of them had the courtesy to respond. So I am assuming that since one of the Stokes family members could not even take the time to respond, that this is also a direct reflection on all Stokes dealerships.... as they say, "the apple doesn't fall far from the tree."
Excellent Job selling us our new car. Perry helped us on every step to select our car and understand all the features. He was thorough and courteous. He... went above and beyond since my husband was ill. He was very helpful.
Excellent service as usual. Jack is great. He always is so pleasant and professional. He has serviced my car for the last nine years.
Mr. Donte Barr is a very outstanding sales person And he understands people I recommend him to anybody that’s trying to buy a car from North Charleston... Honda
Bought a car 9/29/18 was called on 11/9/18 to come in “real quick to sign a paper” was than told I need an extra 4 grand down or turn over... the van. The finance dept made an oops... They threatened that they would call the police on me if I didn’t had over the keys. I have been driving this van for 2 MONTHS... they “tricked” me into “stopping in real quick” had my children with me and than I’m told I have to give the van back on the spot. After almost 4 HOURS the owner EDDIE STOKES apologized for THEIR mistake and put me in a rental (at least he didn’t leave me and my kids stranded) promising to make this right. It’s been almost a week... haven’t heard from Eddie but I get a call from his GM saying they have some used dodge caravans coming in and he will sell me one of those... how is that making it right???? And to top it all off I’m only the CO BORROWER my fiancé is the main borrower and they never bothered to contact him in any manner and still haven’t. Needless to say I will be retaining a lawyer. Terriable business practice. MR STOKES is not living up to his word!!!!
Go see Kathleen! She will make sure you get the car of your dreams at a deal that suits your situation! She is super knowledgeable about the vehicles features... and benefits which I found priceless as I spend a lot of time in my car!
My guy Richard French was awesome, he provided me with great customer service and made sure I was getting the car of my dreams. I will definitely do business... again with Stokes Honda.
I was just browsing really and this very nice lady came over to me and introduced herself to me as Michelle Grooms. She made me feel right at ease. She... is knowledgeable and friendly and she found me just what i was hoping for and at a great price ! Thank you Michelle !
Kathleen is incredible. She listened to my needs and showed me several options. It was a joy shopping and put me at total ease. She is awesome
Had a really good experience as always buying a new car from stokes, it’s my 4th car I have got from there. This experience was really the best working... With the salesman Justin A. I forgot his last name young fella with a beard. When I got there as soon as I checked in at the reception station he stepped in and the rest was history. It’s still good to know that in these trying times we live in that you have folks like him that still provide EXCELLENT customer service, hopefully this makes it back to him so he knows how much me and my wife appreciate his hard work