Reviews
Good experience.
Good experience. Matt Gladwell was really kind and simplified all the process for me. No tricks, everything was clear.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Isaac, for your feedback! We’re glad to hear you had a good experience at Fred Anderson Toyota of Charleston and that Matt was able to simplify the process for you. We appreciate your recognition of our transparent approach and look forward to serving you again in the future! Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
Josh and the Fred Anderson team were super helpful and
Josh and the Fred Anderson team were super helpful and were always available when I had questions following my purchase. I would highly recommend this dealer to anyone in the Charleston area!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Katherine! We greatly appreciate your kind words about Josh and our team at Fred Anderson Toyota of Charleston. We're thrilled to hear that you found our assistance helpful and that we were able to support you after your purchase. Your recommendation means a lot to us, and we look forward to welcoming you back in the future! Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
We typically have a wonderful experience at this
We typically have a wonderful experience at this dealership, we have purchased 2 cars and gotten all of our service done there. My experience today, however, was disappointing and confusing. I was told that even though I live 13 miles out that it should be fine if the shuttle takes me, I had someone watching my child based on the assumption I was coming home. They weren’t able to accommodate and I adapted the plan and stayed to fix my car. The person that initially greets me informed me of that and said the technician RJ would come by and get me started. RJ never connected and I needed to inform them that my tire kept going flat and that I was concerned about the fluids due to an unusual sound the day before. An hour and a half later I got a brief, unhelpful video telling me my tires were fine and my brakes were good. No one had ever connected with me. I went to go to the technician to see what work needed to be done. He immediately became defensive as I was introducing myself and explaining the situation, saying “I have complete faith in our service department” when I calmly explained that the video didn’t mention the tire being low and the fluids getting checked. He was honestly one of the rudest people I have ever encountered. I left having to make an appointment to get my tires patched at Gerald’s and I will ask them to check my fluids because I couldn’t trust this man. His name is RJ and I suggest you ask for someone else if he is assigned to you, especially if you’re a woman. He became incredibly polite and apologetic when my husband arrived. I never leave reviews but I hope I can save someone trouble by avoiding RJ.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We appreciate your loyalty to Fred Anderson Toyota of Charleston and are grateful for your past purchases and services. I understand that your recent visit did not meet your expectations, particularly with the communication and customer service you received. Your feedback is valuable as it helps us continue to improve. I encourage you to reach out directly to me so I can address your concerns further and ensure you receive the appropriate assistance. Thank you again for your insights, and we hope to serve you better in the future. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
Great purchase experience and vehicle pickup.
Great purchase experience and vehicle pickup. Elijah was excellent leading up to and through the vehicle pickup, inclusive of seeing through a small missing item.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, John! We’re thrilled to hear about your great purchase experience at Fred Anderson Toyota of Charleston. Elijah appreciates your kind words and is dedicated to providing excellent service. We’re glad he was able to assist you during the vehicle pickup and ensure everything was in order. We look forward to serving you again in the future! Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
Josh was helpful on the buying end and the trade-in part.
Josh was helpful on the buying end and the trade-in part. Also with all steps of the process and offered to drive to Mt Pleadant to pick up the Title of my car. Then he was helpful with features of my new car while he was out here.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your thoughtful review! We're thrilled to hear that you had a positive experience with our team, especially with the assistance you received during your buying and trade-in process. At Fred Anderson Toyota of Charleston, we strive to provide excellent service and support, and it's great to know that Josh was able to help you with both the logistics and features of your new car. We appreciate your feedback and look forward to welcoming you back for your next visit! Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
Salesman Jacob was the best.
Salesman Jacob was the best. Kept us informed! Good communication! Everyone was nice and. Tried to ensure we got the vehicle we wanted.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Melody! We truly appreciate your kind words about Jacob and our team at Fred Anderson Toyota of Charleston. We're glad to hear that you had a great experience and that we could help you find the vehicle you wanted. We look forward to seeing you again in the future! Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
Brent was fantastic!
Brent was fantastic! I’m a first time car buyer so a lot of anxiety going in and Brent made the process so smooth and explained everything so well! He was very personable and did a fantastic job!! Matt was also great and both went the extra mile to make it and great experience and deal!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your wonderful review! I'm thrilled to hear that Brent and Matt provided you with such a smooth and personable experience as a first-time car buyer. At Fred Anderson Toyota of Charleston, we strive to make the car buying process enjoyable, and I'm glad that they went the extra mile for you. We appreciate your feedback and look forward to assisting you again in the future! Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
I had a fantastic experience at this dealership!
I had a fantastic experience at this dealership! The staff was friendly and knowledgeable, and they made the entire process smooth and stress-free. Mr Eddie Cooks was super helpful in helping me to choose the car that was perfect for me. Ben in the financial office was helpful as well. Highly recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review, Ariana! We're thrilled to hear that you had a fantastic experience at Fred Anderson Toyota of Charleston. It's great to know that Eddie and Ben were able to assist you in finding the perfect car and making the process smooth for you. We appreciate your recommendation and look forward to serving you again in the future! Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
We were shopping for a car for my daughter and
We were shopping for a car for my daughter and unfortunately went to another dealership. I am not sure why because we had already bought one car from Fred Anderson and had been delighted. We knew the moment we walked in we had made the right decision. Our salesmen Marlon was polite and professional. We were able to take a test drive immediately and knew this car was perfect for my daughter. We were immediately able to get a bottom line price. This was not the case at the other dealership. We will not hesitate to go back to Fred Anderson. The service department has been wonderful as well for our other car. The finance coordinator Tyler was great to work with. Very efficient and concise. Thank your Fred Anderson for an amazing experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Mary, for your fantastic review! We're thrilled to hear that you had such a great experience shopping for your daughter's car with us at Fred Anderson Toyota of Charleston. It's wonderful to know that Marlon and Tyler made a positive impact during your visit. We pride ourselves on providing efficient service and ensuring our customers feel valued. We look forward to assisting you again in the future, and please feel free to share your experience with others! Safe travels in your new car! Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
Allie, Matt, and Taylor were all wonderful to do business
Allie, Matt, and Taylor were all wonderful to do business with. I bought a pre-owned Mercedes, and even though it's obviously a different brand, they still made sure that the car was properly serviced and brought into great condition before the sale was completed. This was also internet purchase from Texas, and they all went to great lengths to accommodate everything from photos, and prepurchase inspection, a repair, paperwork, and helped with the shipping. As a former car salesman myself, I was very pleased with the entire experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your wonderful review! We truly appreciate your kind words about Allie, Matt, and Taylor at Fred Anderson Toyota of Charleston. It's great to hear that our team ensured your pre-owned Mercedes was in excellent condition and that the entire process, including shipping to Texas, went smoothly. Your satisfaction means a lot to us, especially coming from someone with experience in the industry. We look forward to assisting you again in the future! Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110