Reviews
Posting somewhat anonymously.
Posting somewhat anonymously. My partner and I went in on 2/9/2024 to buy a car from this dealership. The employee salesperson helping us out was Jowaine. Before we went for a test drive Jowaine agreed to let us pay all cash $23,000 and high-fived to seal the deal. Two witnesses also heard this deal. Once we went inside to pay, he ended up coming back with a price thousands of dollars higher than the agreed $23,000. When we questioned this new number, he denied that he EVER said the price of $23,000 and went on to make us feel stupid. After a while of arguing I told him I was upset that he was saying this lie and that he keeps changing the subject and he looks at me and tells me that "I don't look upset". Extremely disrespectful. After 15 minutes of arguing and us reexplaining the deal that had been made less than 20 minutes before sitting down, he finally says, regarding the deal, "I said that, just to say it". If this isn't the definition of shiesty I don't know what is.We called the manager later to tell her/him of this and nothing was done. The manager even said that they have received calls about this particular dealer (Jowaine) before with similar instances. I would not recommend this salesperson or dealership to anyone.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Granier, I do again apologize about the miscommunication with Jowaine. From our conversation last night Jowaine thought you were on the original used Camry you inquired on which was the LE model. Unfortunately there was a miscommunication when you came back inside on which used car you wanted and the SE model you switched to was a few thousand dollars more. I appreciate you taking my call and giving me the opportunity to explain. Jowaine's miscommunication was our fault and I agree it was not handled the proper way. Jowaine's language barrier is something that he does deal with and he's working on that. I know we spoke yesterday when you reached out to see if the car was still available to purchase and I did let you know it was sold. I asked if it was okay to keep looking for similar Camry SE models in the same price range, if you would still like my assistance in any way please let me know. Best, Matthew Worlock - Sales manager Mworlock@anderson-auto.net I (843)-955-8457
Marlon took great care of us, they had a lot of options
Marlon took great care of us, they had a lot of options to choose from and were patient with us as we waited for the right one.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new vehicle, Kyle. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Marlon was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
Dealership made the buying process very smooth and easy
Dealership made the buying process very smooth and easy which was a great pleasure to have.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Fred Anderson Toyota of Charleston. Please feel free to contact us if you have any questions on your new purchase. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
Very professional, extremely helpful staff.
Very professional, extremely helpful staff. They make it so easy to understand their car purchasing process and gladly take the time to help explain any questions and concerns.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Ali, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
All the employees were friendly, courteous and
All the employees were friendly, courteous and knowledgeable. The purchase process was easier than we imagined.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback regarding your experience at Fred Anderson Toyota of Charleston and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
Very pleased with the overall experience.
Very pleased with the overall experience.Definitely will shop with Fred Anderson for future car needs.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Geary, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
Great Buying Experience.
Great Buying Experience....Austin and Mike were awesome! Up Front with the whole process and pricing. We drove 6 hours to buy our new 4 Runner will def be back.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Antoinette, thank you for the wonderful review and for traveling to Fred Anderson Toyota of Charleston from quite a distance, we appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
Great service and personable to all customers!
Great service and personable to all customers! I’ll be sending my family to purchase a car from here too.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day, Mike. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
I am extremely pleased with the exceptional service
I am extremely pleased with the exceptional service provided by the Austin. His product knowledge, professionalism, and friendly demeanor made the purchasing experience enjoyable. I appreciate his dedication to ensuring customer satisfaction and would highly recommend his assistance to others.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service. We also strive to answer every question and address every concern and it’s encouraging to know Austin was able to show you our dedicated and personalized service. Don't hesitate to reach out if you have any further questions or needs. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110
Very good service and professional attention.
Very good service and professional attention. Thank you so much. I will recommend to mu friends and family.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Cesar, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Fred Anderson Toyota of Charleston! If there is anything else we can do for you, please feel free to give us a call. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110