Reviews
Truly exceptional
Tonya is to be commended for her outstanding professionalism, unmatched knowledge and exceptional attention to detail. This was truly the very best car purchasing experience that I've had. That fact is due in large part to Tonya. I'm hoping to get 300,000 miles out of my new 4Runner but if for some reason I need to return for another vehicle in the future Id be hoping to get her as a sales representative again. Congratulations on having a world-class sales representative in Tonya
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to write this great review! Tonya is a valuable member of our team and we appreciate everything she does. It’s a pleasure to hear that we provided you with the best car purchase experience you’ve ever had! If there is anything more we can do for you please come back and see us any time! Take care! Best regards, Steven Rhoads GM
superior teamwork
Both Chris and Alesia were very helpful throughout my first independent car purchase. They patiently answered all of my questions, shared valuable information to guide me through the process, and then when I realized I needed to rush home to pick my kids up from school, they assisted in expediting the process while maintaining a conscientious commitment to making sure everything from a contractual and finance perspective was handled with precision and accuracy. It was a great experience!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you taking the time to write this review about our dealership. It’s wonderful to know that Chris and Alesia were of such help to you and provided you with a great experience. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Please come see us for any future needs! Thanks again. Best regards, Steven Rhoads GM
Mark, Jason, and Fred Anderson Toyota
Everyone was extremely friendly and helpful. Very pleasant experience with buying a used car. I would recommend this salesperson, used car manager, and dealership to everyone I know!
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Nan, we appreciate the time it took for you to share this wonderful review! It’s fantastic to hear that our team has been extremely friendly and helpful. Thank you for your recommendation and we look forward to seeing you back again in the future! Take care. Best regards, Steven Rhoads GM
Fun, stress free, reliable
This was my first time ever buying a car and Kenny made it fun and stress free! He listened to what I wanted in a vehicle even when I couldn't describe it and was incredibly patient even though I initially hadn't planned to buy that day. He found me a car I love within my budget, pressure and stress free. Highly recommend him to anyone buying new or used. You're awesome Kenny!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It was a pleasure to read about your first buying experience working with Kenny. We are so very pleased that he could make your visit fun and stress free, and we believe that's how every car buying experience should be! We appreciate your recommendation and we look forward to serving you again in the future! Best regards, Steven Rhoads GM
No pressure sales
We had the great fortune to deal with Rodney. He was exactly what we look for in a sales associate. He was there to answer questions and get the best deals available to us. He did not pressure us with lots of questions and sales tactics. We came in to the dealership told him our expectations and let him know we were not there to wheel and deal but just get the bottom line best price. We did our homework knew our threshold and he did his best without all the in and out of the managers office. He made the sale!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Betty, thank you for taking the time to share this amazing feedback! At Fred Anderson Toyota of Charleston, we strive to ensure that no question or concern goes unanswered and it’s encouraging to know that Rodney was able to show you pressure free and personalized service. If there is anything else that we can do for you, please feel free to contact us or stop in any time. We hope to see you again soon! Best regards, Steven Rhoads GM
15000 mile service
Courteous prompt service. The service person retrieved my car from the lot and brought it to the door of the service department!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Carolyne, I really appreciate you taking time to write this nice feedback about our dealership. We focus on providing prompt service as well as being courteous. It's helpful to know that we are meeting our goal in regards to that. If there is anything else we can do for you just give us a call! Best regards, Steven Rhoads GM
Who Knew
Steve Darling was awesome. I was very impressed by his professionalism and his desire to make sure that I was happy with my purchase. Then Bill put the icing on the cake by given me a deal that I couldn't refuse. Great/wonderful job Guys!!!!! 4Ever Grateful, Linda M
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Linda, thank you so much for taking the time to write this great review! We strive to keep our guests satisfied and we're very happy to hear that Steve and Bill were able to provide you with an outstanding service during your visit. If there is anything more that we can do please come back and see us again. Take care! Best regards, Steven Rhoads GM
Great Customer Service
Mark Searcy and Blake we more than helpful! Mark continued to keep me updated on the location of my new car while I was waiting for it to be delivered. Both Mark and Blake were incredibly personable and fun to work with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jennifer, thank you for taking the time to share this wonderful feedback! We're ecstatic to hear that Mark and Blake were of such help to you during your visit. If there is anything else that we can do for you, please feel free to contact us or stop in any time. We hope to see you again soon! Best regards, Steven Rhoads GM
Dealer Heroes
My experience with Toyota of Charleston was outstanding. Steve Darling surprise me with his honesty and professionalism. What I asked for was what, Steve and Bill delivered. THEY REALLY PUT TOYOTA OF CHARLESTON ON THE MAP. I would highly recommended Steven and Bill for their outstanding customer service. Gratefully Thankful LINDA M
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Linda, thank you so much for taking the time to write this great review! We strive to keep our guests satisfied and we're very happy to hear that Steve and Bill were able to provide you with an outstanding service during your visit. If there is anything more that we can do please come back and see us again. Take care! Best regards, Steven Rhoads – GM
Top of the line
I dealt with Kelly Mitchum who is very presisant and extremly knowledgable. She wants to sell you a car but refuses to drain you of everything. A car is a large expense which is why im glad to I was with her. She was very good a negotiating with the manager and was able to get me right where I wanted, and with the car and warranty I was that was not easy. I made her day stressful yet she stuck with me the whole day.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing these remarks about your most recent experience with Kelly. At Fred Anderson Toyota of Charleston we strive to provide all of our guests with 100% customer satisfaction and it's a pleasure to hear that she did just that. Don't hesitate to call or stop in if you should have any additional questions or concerns. Best regards, Steven Rhoads – GM