Reviews
Met my needs completely
John made the process easy. He went to bat for me to get the deal I was looking. I was on a tight budget, but with his help, we got the car I wanted into an affordable price range. I am very pleased with the service all the way around. I felt very comfortable the whole time. I will certainly send anyone looking for a car to this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Bryan, I sincerely thank you for going out of your way to write this review about Fred Anderson Toyota of Charleston. We understand that one thing people desire most about their car buying experience is that it is comfortable and not pushy. We try to create that environment for each and every customer. If you have any further needs, please come back to see us. Also like/follow us on Facebook and Twitter to stay connected with special events and deals. Steven Rhoads - GM
Great experience with the staff here!
The attention and service I received here was exceptional! The process of buying a new car for the first time went easily and I enjoyed all the help that Eric, Ashley and Blake offered!! I love my new car!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
What an enjoyable review to read, Jean! It is reassuring to know that Eric and Ashley provided you with a hassle-free and welcoming shopping experience. Fred Anderson Toyota of Charleston’s primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I’m happy to hear that you left our dealership feeling confident about your purchase. Don’t hesitate to call or stop in if you should have any additional questions or concerns. Be sure to visit us on Facebook and Twitter to gain access to our exclusive specials. Steven Rhoads - GM
What I was looking for
I really enjoyed working with Regina she answered all of my questions, and there were a lot. They worked hard to find me exactly what I was looking for. I really like the fact that I get oil changes for the life of my car. Blake in the financing department was really organized and helpful. As my sister says "this car rocks."
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new purchase, Julia! Regina is a great asset to our team, so it does not surprise me that she was able to get you set up with your perfect vehicle. We make it a goal of ours to show you all the options and features your new car has to offer so that you are completely comfortable with your new purchase. Our knowledgeable sales team is patient and eager to assist. Thank you for taking the time to notice those efforts and leave us this 5-star review. I will be sure to pass along your praises to her and all of us hope to see you again when the time comes to service your new vehicle. Steven Rhoads - GM
Would definitely recommend
My brother purchased a car from Fred Anderson Toyota last year and recommended them to me. I am so glad I listened. Eddie Cooks and Chris Mitchell were amazing and made sure I got exactly what I wanted. They were super helpful and very knowledgeable. Thank you for making my car buying experience a breeze! I will definitley recommend them to anyone I know looking for a new car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new purchase, Dedah! Thank you for taking the time to write about your experience with us. At Fred Anderson Toyota of Charleston, we are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. I’m so happy to hear that Eddie and Chris were able to help find the perfect vehicle for you. We would love to work with you again. Find us on Facebook and Twitter; we offer exclusive specials for our likers and followers. Steven Rhoads – GM
Great dealership! Great service!
Leroy is always so friendly and helpful when I come I for service. It makes getting your car serviced a much more pleasurable experience than some of the others I've experienced.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Elizabeth, thanks so much for this 5-star review about your service experience! We always enjoy hearing from our customers. I am pleased to hear that Leroy and our team has consistently been helpful and accommodating during your visits. Our goal is to provide quality customer care, and I am glad to hear that our team has shown you their commitment to this. We hope to work with you again in the future for any of your automotive needs! Steven Rhoads GM
Great buy
Thanks for the great buy! I found the dealership fair on their used car prices and the dealer I was working with was not pushy or trying to over sale the car. Thanks again for the great deal!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Mark, I sincerely thank you for going out of your way to write this review about Fred Anderson Toyota of Charleston. We understand that one thing people desire most about their car buying experience is that it is comfortable and not pushy. We try to create that environment for each and every customer. I hope you enjoy your vehicle. If you have any further needs, please come back to see us. Also like/follow us on Facebook and Twitter to stay connected with special events and deals. Steven Rhoads - GM | srhoads@anderson-auto.com
Remarkable Customer Experience
Matt Lawrence exceeded my expectations, and was truly a professional when dealing with him. He is a very knowledge and a honest person who acted as my one point of contact for every question I had for my entire car buying experience.His response time was impeccable for a sales representative. He answered every question with a great sense of urgency. The interaction was perfect and I wouldn't change anything to keep my loyalty.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Chetan, thank you so much for this great review and star rating! I am pleased to hear that Matt was able to exceed your expectations and earn your trust in our business. We work very hard to provide each of our customers with knowledgeable and pressure-free service and it's good to hear that our team was able to show you what Fred Anderson Toyota of Charleston is all about. Check us out on Twitter and Facebook for access to our exclusive monthly specials! Steven Rhoads - GM | srhoads@anderson-auto.com
New Sequoia
Chris did a super job and had just right touch in helping us stay focused without being high pressure. Love the new Sequoia and would recommend the Fred Anderson experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Eric, thank you for writing such an awesome review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Chris was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Steven Rhoads - GM
Great service experience
Quick service, they washed my car along with oil change and we were on our way back home in 30 minutes.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Christopher, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Follow us and like us on Facebook and Twitter to grab hold of some exclusive specials! Steven Rhoads - GM | srhoads@anderson-auto.com
No High Pressure - Wonderful Buying Experience
Chris made buying my 2015 Tacoma simple. No high pressure. He explained all the details of the vehicle to me and answered all my questions. Wonderful buying experience. Will be recommending Fred Anderson to all my friends.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jenkins, it was a pleasure to read about your vehicle buying experience working with Chris. Congratulations on your new 2015 Tacoma! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Steven Rhoads - GM | srhoads@anderson-auto.com