Reviews
Crosstrek
Kareem Thomas was a great help. He was patient, honest and fair. Will definitely look for him again in the future. Napleton Schaumburg is lucky to have him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sam, we strive for a high level of customer satisfaction in all aspects of our dealership. Please let us know if you have any additional questions about services you received and thank you again for choosing Napleton's Schaumburg Subaru!
Easy to work with, fair and helpful
Jeff at Napleton's Subaru made car shopping easy. He worked with me on my budget to get me what I wanted. He was very helpful, followed up in the next few days to answer any questions I had about using the new features, and helped me get my subaru app setup to use!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Abby, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
New car purchase
Our sales rep was Kareem, he was awesome, very knowledgeable and easy to work with, wonderful deal and made the process so nice to buy our new car! The Best!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we're happy to hear you had such a positive experience with our team! We hope you continue to choose us for all your automotive needs! Take care!
Excellent Service
Absolutely great experience from start to finish. We worked with Kareem Thomas and what a wonderful customer service he provided. He listened to what I wanted to get not what they had available to sell. They went above and beyond to locate the vehicle model and color we were looking for and delivered within just couple of days. We felt very comfortable and appreciated through the entire process. Thank you Kareem!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we're happy you found our staff to be so supportive during your experience here at Napleton's Schaumburg Subaru. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Fantastic service!
Jeff was patient, honest, transparent, and made the car buying experience great! I highly recommend working with Jeff! I felt incredibly comfortable and satisfied. I don’t think I will ever go to another dealership again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michelle, we're happy you found our staff to be so supportive during your experience here at Napleton's Schaumburg Subaru. We want all our guests to feel this way when leaving our dealership! Have a great day!
Sales Consultant
At the moment I walked in the sales floor I was concerned with the lock or attention I received no one take the time to greet me or asked if I need anything. I have to approach a group of employees and asked for help. After the sales consultant approached me, I was surprise about the service he provided me. I was courteous and professional.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, thank you for your kind words! We're happy we could help. We are always more than happy to assist you if anything else comes up. Take care!
No pressure, no games, best price. Very helpful with any...
No pressure, no games, best price. Very helpful with any questions/concerns. Made my buying decision very easy. Excellent follow up after purchase. Way better than other Subaru dealers that I visited.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
A great surprise
What an experience! I came here looking to just get some information on a used Crosstrek, maybe test drive the car. Karim was so exceptional, I ended up signing that very day. Great car, amazing service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Sarah, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please don't hesitate to reach out to us if there's anything more we can do!
We love our new Subaru Legacy
The buying process went smooth from salesperson Brian to Finance Nick. Very professional! Also Lance was very helpful clarifying some of the car's features.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Ada, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great experience
I came to Napleton Subaru for my very first car purchase. I had a lot of questions and concerns as one would imagine having never done this before. But all of that was taken care of by Kareem. He was very attentive and made the transaction as smooth as possible.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new vehicle, Jon! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!