Reviews
Unfortunately this service appointment did not start well. I called and made an appointment to have a damaged tire replaced. I was told one was in stock and I could come in the next day. I dropped off the car and after waiting half an hour, I was told that they sold that tire to someone else that morning and that I could come back the next day. I left work an hour early to make the appointment. Doesn’t your service department put a hold on parts they know are needed when they set up an appointment? VERY disappointed!
Unfortunately this service appointment did not start well. I called and made an appointment to have a damaged tire replaced. I was told one was in stock and I could come in the next day. I dropped off the car and after waiting half an hour, I was told that they sold that tire to someone else that morning and that I could come back the next day. I left work an hour early to make the appointment. Doesn’t your service department put a hold on parts they know are needed when they set up an appointment? VERY disappointed!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
The Best, from the time I bought the car until now they have been great!
The Best, from the time I bought the car until now they have been great!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Kathy, Your feedback made our day! Thanks for the five-star review! – Atlantic Subaru
Atlantic has been great for service and have been using them for 10+ years. I bought my first car there and had a very good experience with Jesse. Negotiation was smooth, they treated me well, price was right, process was very efficient. John sold me an extended warranty I didn’t plan on buying but am glad I did. I recommend them highly.
Atlantic has been great for service and have been using them for 10+ years. I bought my first car there and had a very good experience with Jesse. Negotiation was smooth, they treated me well, price was right, process was very efficient. John sold me an extended warranty I didn’t plan on buying but am glad I did. I recommend them highly.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
John, we're happy to hear you've had consistently positive experiences with our service team and that Jesse and John were helpful during your recent purchase at Atlantic Subaru. We truly appreciate your business and recommendation!
Atlantic Subaru Service dept was very attentive, informative and courteous. Excellent first time service for my Outback.
Atlantic Subaru Service dept was very attentive, informative and courteous. Excellent first time service for my Outback.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Cyndy, thank you for choosing Atlantic Subaru and for sharing your feedback! We're so happy to document your five-star rating of our service team. See you next time!
Very accommodating. Did everything they promised plus more. Made buying a car easy and stress free . Kim Demmin, our sales associate went above and beyond.
Very accommodating. Did everything they promised plus more. Made buying a car easy and stress free . Kim Demmin, our sales associate went above and beyond.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Lee, thank you for sharing your wonderful feedback about Kim and the team! We hope to see you again here at Atlantic Subaru. Enjoy your new car!
Jesse was a decent salesman during the sale. Although after the sale, I never heard back on the touch up paint he said he was going to order and provide. I am also starting to think that I may never get a return call from your service manager, Peter, on how he is going to have the ports, that were broken and not disclosed before the sale, in the center console fixed so that I can use all of the functions that Jesse sold me on while test driving this vehicle. Your service manager dodged and didn't return my calls until the "warranty" expired. That is some used car selling, for sure.
Jesse was a decent salesman during the sale. Although after the sale, I never heard back on the touch up paint he said he was going to order and provide. I am also starting to think that I may never get a return call from your service manager, Peter, on how he is going to have the ports, that were broken and not disclosed before the sale, in the center console fixed so that I can use all of the functions that Jesse sold me on while test driving this vehicle. Your service manager dodged and didn't return my calls until the "warranty" expired. That is some used car selling, for sure.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Could not be friendlier or more efficient. Use them any time I need my car serviced.
Could not be friendlier or more efficient. Use them any time I need my car serviced.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Austn! Thank you for leaving us this five-star review and for your kind words about our service team at Atlantic Subaru! We'll see you next time!
Purchased my 3rd Subaru from Atlantic. Easy to make maintenance appts. & will suggest best maintenance options within your budget.
Purchased my 3rd Subaru from Atlantic. Easy to make maintenance appts. & will suggest best maintenance options within your budget.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Deb, thank you for your repeat business and thank you for choosing Atlantic Subaru! We appreciate your 5-star rating and support. See you next time!
The service department staff are always accomodting and proactive in dealing with maintenance, repairs, and loaner cars.
The service department staff are always accomodting and proactive in dealing with maintenance, repairs, and loaner cars.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Ellen, it's great to know that you've consistently had positive experiences with our Atlantic Subaru service team. Thank you for your support!
Amazing experience. Kyle did a wonderful job with finding our car and the process was seamless. This will be our forever dealership from now on.
Amazing experience. Kyle did a wonderful job with finding our car and the process was seamless. This will be our forever dealership from now on.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Judy, we're so glad to hear that Kyle provided you with a seamless experience here at Atlantic Subaru. Thank you for choosing us. We look forward to seeing you again next time!