Choice Auto Center

Stay far away they ripped me off 3600$ and had my car nearly a month. They quoted me 2600$ and never communicated the extra charges. They yelled at me and my pregnant wife when we questioned the extra 800$ charges. Then the car had 5 check engine lights on when we took the car back. Brought the car back on numerous occasions and they still did not fix it. I was finally told by their ace mechanic to just clear the lights myself. Almost 4 grand and car was never fixed. Avoid this dealership and garage at all costs. Brought the car to Street Car Solutions in Grafton and they figured out the mechanic put the car back together wrong and it cost us another 1200$ to finally have a running reliable car. Stay away they will take your money and leave without a running car. Have contacted the Better Business Bureau and possible legal action.

hoice Auto Center LLC gave us the WORST experience we have ever had. When the engine temperature kept going to high we decided to take it back to where we bought it because we thought they were honorable and honest. How wrong we were. They took the car and ended up keeping it for a MONTH with no communication. Mind you, I was in a high risk pregnancy and we needed the car very badly. My husband texted the mechanic several times and got responses in the beginning. He stopped answering but it turns out he took some scheduled time off and no one followed up with us. They quoted us $2900 and we signed off on that. After calling repeatedly and texting a bunch of times we are finally told we can come get the car. We are then charged $3600, much more than we were told. When I brought up the quotes amount I was told it was only a quote. Which I get but not a single person called us or told us it would be more. They did a bunch more work and replaced a bunch of parts no one said a word about to us despite how many times we called. At one point when I said that they should have communicated this with us I was told they would take the parts out of the car. Nice right? We obviously said we would pay it because we need the car so they bring us into an office where I was telling the mechanic that we were more upset about the lack of communication through the entire process and that this was causing a lot of anxiety and stress which I was not supposed to go through. The owner, Ray, came storming in telling me that he would have never taken the job and that we cost him time and money because he had to turn down jobs. I tried telling him that our only real complaint was the lack of communication and he kept talking over me and being so absolutely rude. He was horrible to deal with and kept telling me to be quiet and that he had customers in his office. Then go back in there and help them?? He was more concerned with me voicing my issues with the whole process. He kept trying to blame the whole thing on the mechanic who went above and beyond to help us. If you own a business then you take responsibility for whatever happens. His treatment of me caused me to go into early labor the next day and deliver my daughter six weeks early. Even after we paid for the “repairs” the check engine light and four other lights came on the dashboard. We have since brought it back two more times and it is still not fixed. So we basically paid for it to be worse than it was. We were told to just “clear the lights ourselves”. This business shouldn’t be a business if this is how they treat their customers and how they “repair” things. When we bought the car they superglued the VVT solenoid!! Who does that?? Needless to say they will be reported immediately. I pray no one else gets this kind of treatment.

My wife and I recently purchased a Porsche 911. Ray and the staff welcomed us into the dealership, answered questions, they were honest and fair. We found a few issues that were addressed promptly and to our satisfaction, in a timely manner and professionally. When we picked up the car, it was clean, shiny, serviced and ready for pickup. We would highly recommend this dealership to anyone looking for a used vehicle. We will definitely purchase another vehicle from this Dealer.

I cannot say enough good things about Choice Auto Center. Rich was incredibly sweet, attentive, accommodating, down to earth, up front, honest, easy to work with, and humble! And Ray, the charismatic and magnanimous owner, is a beautiful force to be reckoned with. Beneath the forward veneer of charm and salesmanship is a true and honest soul, working the family business he built up from the ground UP. My needs for a car were very unusual and they were able to accommodate me in spades! And that includes the other employees there, seamlessly handing all the paperwork involved in transferring to a new car (used in my case), and his SON, double checking the work with plenty of charm like his dad, and *Ali* doing odd jobs with thoughtfulness and care. It sounds like a sales line when he says he wants you to be part of his family, but by the end of the whole negotiation I really feel I have new friends -and good contacts for a car- for life! Not to mention now every day I get to drive around this quirky little unexpected dream car that I love. THANK YOU CHOICE AUTO!!!

This place pays more to have reviews taken down than any legit big auto dealership does. I wouldn’t buy a car here if they sold it to be half the price the customer service and what’s really under the hood are that bad. BUYER BEWARE !

I’m 19, they sold me a car at 20% interest and the car ended up being totally screwed, I’m paying $40,000 for a car listed as $28,000… it’s a bmw, the check engine light turned on a week after purchase, yesterday I got a engine malfunction light and my car was thrown into limp mode. I called them and first thing I did was ask for a name, they kept playing games with me over the phone and never told me who I was speaking to. They said if I clear the light on my own they were gonna take away my warranty… I can’t drive 40 miles away on the highway going 30 MPH and they expect me to get my own tow. They tried selling me the car with a bubble in the tire and when I called them out he wanted to buy 2 USED tires to throw on the car “because a new one is too expensive”, the TPM light is on and it was when I test drove it, they said they’d fix it but they lied, my iDrive screen randomly turns black and the only way you can turn it back on is if you shut the car off and let it sit for 15+ mins… I went to autozone got my check engine light diagnosed and got 3 codes, one being a power train system code… picking up the car after I bought it was 2 weeks of xxxx, they said the car would be right 3 days after purchase, a LIE they couldn’t pass inspection and didn’t tell me there was existing codes at the time of purchase so they cleared them all before I got there and explained why I had to wait 2 weeks for (tires) than the day I go in to get the car, the other front tire had a bubble and it popped right before I took the car, so did they even replace that tire? I just wish they would do what’s right before I have to waste more money on a lawyer. They are very two faced and in-sincere.

01/05/2003 I highly recommend Choice Auto Center. Ray & his team offered a great buying experience. I purchased a 2003 Mazda Miata with low mileage. Being a car that is 20 years old, there were a few issues. However, my sales contact, Rich, addressed all of the issues (even while battling a head cold). They keep me up to date & provided photos of completed work. I absolutely will be back for future automobile purchases

I purchased a 20 year old Jaguar from Choice Auto Center at a fair price. I dealt with “Q”, the owners son, and the owner. All three were professional and easy to deal with. I have waited 3 weeks or so to post this review because I wanted to be sure about the car. I have now washed and waxed the car myself, (one way to really get to know your car), and had my trusted mechanic go over the car, no surprises. I love this car thank you Choice Auto Center.

I had a very good experience at this car dealership. The salesman Q was able to give me all the information I needed on the car I was looking to purchase. Also after my purchase of the vehicle he was still able to help with additional information I needed. I recommend this dealership to anyone looking for a car at a reasonable price.

Walked into a smiling face! :) Sales person (Tony) was upfront & helpful. Finance (Ray) saved us money & got my son into a vehicle with all the things he was looking for and more! They had a large selection of manual transmission vehicles. Also had some nice convertibles.