Hertrich's Frederick Ford

I really appreciate the way my service advisor, Brittany, handles service at Frederick Ford. She walks through every detail clearly so there are no surprises, and she keeps me updated on my vehicle’s progress the whole time it’s in the shop. That level of communication and care makes a huge difference. She’s a standout advisor and a big reason I trust Frederick Ford with my vehicle.

I really appreciate the way my service advisor, Brittany, handles service at Frederick Ford. She walks through every detail clearly so there are no surprises, and she keeps me updated on my vehicle’s progress the whole time it’s in the shop. That level of communication and care makes a huge difference. She’s a standout advisor and a big reason I trust Frederick Ford with my vehicle.

Had a great experience with a sales Associate named, Jamie Davis. He was very kind, and knowledgeable showing me different type vehicles I was interested in knowing more about, even though he knew I was not buying at the moment,, but just looking at different types of vehicles I may be interested in in the next few months. He was very helpful and patient with me. I did not feel pressured which I do with a lot of other dealerships. I did not feel pressured when looking around your inventory of vehicles with Jamie. I will be coming back in the near future for sure. If I decide to buy a car, it will be with Jamie Davis definitely!! Wonderful people! I highly recommend this dealership and Jamie Davis. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

I took my car in to be serviced. It had no damage. When I picked it up there was a huge chip and crack in the windshield. They took no responsibility nor offered any type of compromise. The GM was, in fact, arrogant and condescending. Keep your car safe. Go someplace else

Very nice and polite. Took care of everything in a professional manner , explained things so a normal person could understand

Our experience with Frederick Ford was excellent from start to finish. The team was responsive, professional, and very knowledgeable throughout the entire process. Andrew Hopkins went above and beyond to make the sale smooth, quick, and stress-free. He answered all of our questions and kept us informed every step of the way. We truly appreciated the excellent customer service and would highly recommend Frederick Ford to anyone seeking a positive car-buying experience.

Absolutely incredible experience at Frederick Ford! Ray Brozzetti made the entire process fast, transparent, and unbelievably easy. We were driving home in just a few hours — no hassle, no pressure, just great service. Ray and the team have definitely earned our business for the future.

Absolutely incredible experience at Frederick Ford! Ray Brozzetti made the entire process fast, transparent, and unbelievably easy. We were driving home in just a few hours — no hassle, no pressure, just great service. Ray and the team have definitely earned our business going forward.

I bought a used car on 11/3/25 from Brian through his ad on Marketplace. All went well with the sale and his cooperation, 5 stars. I learned it had no heat on my way home. The next day I called Brian Delgado and told him this and asked if he can put me in touch with a mechanic to give me advise as to how i could fix this problem. I can do my own work but would like to have been put in the right direction. He said he would try. Well it has been 2 weeks with no reply!!!!!!! One star, thanks Brian!!

Very knowledgeable about the truck and how to operate all the bells and whistles. Very friendly and not pushy. Would recommend to everyone.