Terrible service after the sale I would like to say I love the truck that I got but there was a couple defects in the paint and a couple interior parts... missing it took almost a year to get all of this fixed because their service Department. I called them numerous times and finally got to talk to the service manager and he told me they had a loaner vehicle that I could take because there was a blemish in the paint and truck would have to be sent off and it would take over a week to get it back but when I get to the dealership to drop the truck off they didn't even have a dealer tag available to put on the loaner car. I had to reschedule and this went on and on for over a year until finally I take it in for oil change and they fixed everything at one time. Also during the two free oil changes they are suppose to check the diesel exhaust fluid because my truck is a diesel and they claim they checked it and topped it off but the light on the Dash popped on about 3 Days after the second oil change I had to add diesel exhaust fluid to it.this is just my personal experience not everybody's but I would not recommend them to anybody.
My truck purchase through Fred Caldwell Chevrolet was the best I've ever experienced. I highly recommend salesperson Andy McGee to handle your car/truck... needs. The process was friendly, no pressure, honest and fair. I feel like going back and buying another vehicle just for the wonderful treatment I received. JG -Clover SC
My experience at Fred Caldwell Chevy lived up to the countless positive reviews I had read online. Being my first time purchasing a car, I feared that... I would encounter a sleazy salesman pressuring me to overspend. Luckily, my experience was the exact opposite. The sales staff, Todd and Andy in particular, was both patient and knowledgeable. I felt they genuinely had my best interest in mind. The customer service was exceptional and I could not be happier with my car or my decision to purchase from this dealership. I recommend Fred Caldwell Chevy to anyone who is in the market to buy a quality new or used car at a competitive price.
Thanks for the kind words. We really appreciate you taking the time to share your opinion. Please let us know how and when we can be of further servic...e.
Good Service ... had a not so good experience last time I came for an oil change but this time was much better.
Dealerships like Fred Caldwell are rare to come by. The people there don't just act like they care ... they do care about the customer. This is my 4th... car purchase from them and I will never shop for a car anywhere else. I can't say enough good things about the people there and the service.
My experience at Fred Caldwell Chevy dealership has been great. Was looking for a used Chevy Camaro and found a silver 2016 with 6500 miles on the clock... on their lot. They held the car for a week so I could get my finances in order and the whole sales process was done without pressure and with out going back and forth between sales and managers. After the purchase there was a part missing out of the trunk , but it took one phone call to Andy McGee and the part was shipped directly to my residence. Love the car and love driving it. Would recommend to visit Fred Caldwell dealership and talk to the folks in the showroom. It was a pleasure.
Brought my certified pre-owned Corvette to check on a squealing clutch and a high speed vibration They had the car for 4 + days....no phone call from... them. Left phone messages, etc. Finally got a Saturday morning call back (after leaving another phone call). Car sat all week and still not fixed. What gives with this dealership. Sad!
I am a repeat customer and don't plan to change that for future purchases. I have dealt with Chris Gunter both vehicle purchases and the visits have a... been great and stress free!
I've bought my past few cars at carmax because I hate the used car buying process at dealerships. Andy and Alvin made this process smooth from the start.... They were fair from the start on the vehicle price and the trade in value on my vehicle, and didn't charge an exorbitant amount of fees to make up for the vehicle price. After less than 10 minutes of negotiating, we had agreed to a price on a used GMC Sierra Denali. The rest of process went smoothly and we were out of there in less than 2 hours. I will likely go back when it's time to get anot her vehicle and would highly recommend going a little out of your way to get to this small town dealership!
No matter if your shopping NEW or PREVIOUSLY LOVED cars the STAFF makes you feel welcome as an individual as opposed to a number on the sales board.....Cudo's... to MATT BURRIS ..sales, for his making the expierence pleasant........Thanks also to Andy, used car mgr, for his involvement with our transaction.........If your intimidated by the HERDING expierence of a large dealer, come to the friendly confine's of FRED CALDWELL CHEVROLET
Matt, Andy, and the rest of the team here at Fred Caldwell Chevrolet sincerely thank you for your great review! We always strive to give our customers... the best experience possible and we're thrilled to hear that was the case for you. Please let us know if there is anything else we can do for you!