Reviews
Write a reviewQuick Lane appointment question
Good Quick Lane service. Kim and Kelly are always very polite and helpful. I do have a curiosity. On occasion, I call in to make an appointment for an oil change and checkup. When I do this, I am told to "just come in". Last time, when I just came in, I was asked if I had an appointment. Hmm. . . nope - I tried to make one but was told to just come in. I was then informed that it may be a 45 minute wait before they get to my vehicle. Can someone explain this to me? Thank you for caring.
- Customer service 4.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great staff
Staff was helpful answering my questions and were friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Reply
Bought over 35 vehicles from LSF since 1971.. Largest being 1996 Ford LTLS9000.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Les Stumpf Ford Review
Friendly service people and excellent workmanship by the mechanics
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service
Very helpful and informative staff. Service was completed on a very timely basis. Thank you. We will be back.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Clean facilities
Staff was friendly and helpful. Waiting room is clean and comfortable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service at Les Stumpf Ford
Recall on my 2013 escape, the service was faster than expected.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Very accomodating!
We were able to move our appointment time up earlier, as we live many miles away. They were so accomodating, and we really appreciated it. Sometimes schedules need to be adjusted, and they were very helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Vehicle servicing.
By scheduling my maintenance, I get in when it is convenient for me, and minimize the time waiting for an opening.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Battery Purchase
New battery purchased and installed. Everything went good.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase