Reviews
Great Service!
Bought a used Porsche Cayman S on a Sunday and they were all very helpful. This dealership provided great service. The overall process from checking out the car to signing the contract was very straightforward and very informative. Needless to say, we are very happy with the purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
They worked with us and got us what we needed
We had a good experience at this dealership. David and everyone else that assisted us were all very helpful and understanding of what we wanted and our situation. Will definitely come back once our lease is up on this truck.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Got me a car!!
I know everyone has a different experience and your visit might not be the same. But it was great and i hope you would at least consider stoping by here on your car hunt!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent Experience
Had a great sales experience purchasing my new camry. I did my online reasearch showed up to the dealership and had just an amazing experience in this new facility. Every employee was very helpful and made you feel so comfortable! Definitely going back to west Coast Toyota for my future business!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Fast and Easy
I did not go into West Coast with the intention to buy, I was just trying to get some more numbers to compare locations. West Coast made the process so easy and gave us a great deal on our 2017 Tacoma. We could not be happier. Thank you Javier for the help!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Buying a new car
They were super helpful and patient! Going in to Toyota for an estimate for a new tire not expecting to leave with a brand new car! Woo hoo so excited
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bad customers service
Worst experience ever. Called several times back to back because they hang me up. Made excuses like we lost dial tone. Was ask to come in and then told not available come back tomorrow. Really inconvenience. Did not get my situation resolve. Hope this message gets to the top. Yes, I'm a customer who purchased a vehicle in 10/2016. Would not recommend.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Jin, we are so sorry that our team did not meet your expectations and we'd really like to apologize for how difficult it was for you to get the information that you were looking for. Your business is very important to us and we are very sorry if you felt ignored or disrespected in any way. Please contact our Customer Advocacy Manager, Jacquelyn Casillas, at jacquelync@westcoasttoyotaLB.com.
Receptionist jocelyn
Thank to Jocelyn my experience at this dealers was the best thing that I can say about coming in for service. After the worst treatment from the service department. This will be my last time coming to this dealer.
- Customer service 5.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 5.0
- Overall experience 5.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
New ....
Good customer service, fast service. Fair prices .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Dealership
Coffee machine area was clean and coffee was great. The staff here is very friendly, i was a little lost but was guided to service department, by the receptionist joysilyn .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
