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Auto Haus on Velp

(1,142 reviews)
Visit Auto Haus on Velp
Sales hours: 9:00am to 6:00pm
View all hours
Sales
Monday 9:00am–6:00pm
Tuesday 9:00am–6:00pm
Wednesday 9:00am–6:00pm
Thursday 9:00am–6:00pm
Friday 9:00am–6:00pm
Saturday 9:00am–2:00pm
Sunday Closed
2025 state dealer award
View 12 awards
2025 state dealer award 2024 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
(920) 471-4873 (920) 471-4873

Reviews

(1,142 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Auto Haus on Velp from DealerRater.

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Stay Away

Over $1k in repairs shortly after purchasing. Contacted Bradley, asked him to make it right, and he didnt respond. I have had issues with my vehicle on a consistent basis. I recommend buying elsewhere. ........................

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Great Service!

Great service, no pressure when looking for a car. Justin and everyone were super helpful. Needless to say bought 2 vehicles in a week. Highly recommended!!!! Thanks again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Wonderful staff & service!

We just purchased a new vehicle from Auto Haus. Bradley, Phil, and the rest of the staff were friendly, respectful, and helped to make the process as easy as possible. I would recommend them to anyone and would absolutely use them again in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Dream car

I was so impressed with the knowledge and professionalism with Auto Haus. Phil and Bradley were exceptional! Would recommend this dealership to anyone who wants to purchase vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Happy until...

The customer service was good and we felt that we got a great deal the day we drove off the lot. We had extra confidence with "Gold Star" plan we purchased (5 year, most expensive, should Have provided peace of mind). Just outside of 1 month and our new to us truck is already in the shop and to boot the "Gold Star" plan is making our mechanic wait 24 hrs to see of its Approved for repair? Was told that with other companies only takes about an hour. Good thing we're not out of State with our vehicle! Not so sure anymore if we made a good choice. The service guy at Auto Haus didn't seem to care too much about the fact that we were already experiencing issues. Not pleased! I will say, Brad and Phil really were pleasant to work with, we're just disappointed with the issues we're seeing with the vehicle and in reading into them, this could be the start of an ugly repair processes that may cost us a lot more than what this "Gold Star" plan may cover. Buying that plan seemed sensible, but there are other plans out there that are less expensive with faster and better customer service.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

2009 GMC SIERRA SLE

I bought a 2009 GMC Sierra SLE. The truck had some major issues that started when I pulled it in my driveway after purchase. Auto Haus was very good about helping us to get these issues fixed. Luckily I bought the Gold Standard extended 5yr warranty and they covered most of it. Auto Haus also help with some of the finances of the repair which I'm grateful for.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 4.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Fantastic Car Buying Experience

Everyone at Auto Haus was extremely helpful, knowledgeable, and they made my car buying experience a real pleasure. The only difficult part was deciding on which vehicle to buy because they have such a great selection to choose from. I bought an Audi A6 and have been very pleased with my purchase. I did have a couple of minor issues - blown fuse, etc. after I drove the Audi off the lot, and their in house mechanic, Joe, and his crew took care of things immediately, without any fuss or charge. This type of prompt, attentive, friendly service is what I received from everyone I dealt with at Auto Haus. I would highly recommend them to anyone looking to buy a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Made easy!!!

Buying a new vehicle can be a hassle sometimes. Not at Auto Haus! Everyone there were very polite and made the whole process very simple and easy. Highly recommended!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Sales staff very nice

Auto haus selection is very good wide variety of nice automobiles great place and a great location on velp ave a must to check out if looking for a used ride

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

First Car Buy

The whole dealership was extremely helpful on helping me pick out my first car. I am not in any way a car person, and they were able to help me find a car, test drive it and close all within the day and my price range. Extremely happy overall.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.