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2019 consumer dealer award
View 4 awards
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(843 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Miracle Toyota of North Augusta from DealerRater.

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Excellent Customer Service

The whole Bob Richards family knocked it out of the ballpark! We planned on test driving a Jeep and walked out with our newest family weekend toy. From start to finish their service was outstanding! Michael, Byron and Josh thank you!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new purchase. We are so happy that you chose to do business with Bob Richards Toyota. Please let us know if you ever need anything in the future.

Beverly was excellent in going above & beyon customer servic

Exceed expectation when I purchased my 1st car in 2016. Beverly even went above and beyond in purchasing my 2nd car. She was always one step ahead on all information I need on the vehicle. Excellent consumer knowledge and her sweet kind deamor was above and beyond today customer service enjoyed doing business with Beverly. She made it happen very smooth & quick.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new purchase! We are so happy that you chose Bob Richards Toyota. We want to thank you for taking the time to let us know how great your experience went. Please let us know if you ever need anything in the future.

Service Experience

The rating I gave is very well deserved. The service rep (Meagan) was excellent and very informative. She has a great personality and communicates very well about the repairs that were completed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We want to thank you for taking the time to let us know about your experience. Please let us know if you ever need anything in the future. Have a wonderful day!

Excellent Service

Latoy Wilson and Michael Arthur were excellent sales reps. They were very friendly and made sure I got the best deal possible. From opening the deal to closing the deal they made sure that service was prompt and courteous. Management and finance did their part to make sure we were comfortable and explained everything in detail. Thanks everyone working there for your hard work and dedication!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to write such a great review, please let us know if you ever need anything in the future.

New car buyer

Excellent car buying experience... very passionate kind understanding sales staff. They really want you to love your Vehicle. The process was fast. I will be telling all of my friends to buy from Bob Richard’s!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to let us know how great your experience was, please let us know if you ever need anything in the future.

OUTSTANDING customer service - well informed team!

LaToya Wilson and the sales team and Brad the finance officer were without a doubt loyal team members to Bob Richards Enterprise. These are profound qualities we appreciate with those we do business. As always, our experiences with this dealership are above and beyond our expectations.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We want to thank you for taking the time to share your wonderful experience with us. We truly do value you and your business. Please let us know if you ever need anything in the future. We hope you have a wonderful weekend.

Excellent customer service

Latoya Wilson was our sales rep and she was polite, professional and knowledgeable. She kept us informed every step of the way and answered all our questions. Latoya made our car buying experience very pleasant and we are extremely happy with our purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write such a great review. Please let us know if you ever need anything in the future.

Total Customer Satisfaction - Dealership Appearance & Sales

My wife and I have been totally satisfied beyond these words can say about Bob Richards Toyota' Dealership Facilities, Sales Managers, Salesman, Service Managers & Staff along with the best deals on new Toyota vehicles! We have bought new Toyota vehicles (3-Camrys, 3-Rav4s & 1-Tacoma) with the sales managers and finance managers being the key staff to ensure that we are satisfied with the best deals possible. When getting all of the above Toyota vehicles serviced, the red carpet is rolled out by quick attention of service staff getting our maintenance needs met along with a cherished car wash each time to sweeten the experience. Our waiting time on our vehicles is within an hour in beautiful new & clean waiting areas to also offer at no charge with pleasant staff serving coffee, cookies and freshly popped pop corn. We feel like we have gone to Heaven every time that we have ever been at Bob Richards Toyota, and pray that this awesome experience with great staff continue for many years to come! Andy Lee has run a great ship with the finest staff in the industry and we have become personal friends thru meeting this fine general manager and many staff over the years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

This is simply amazing! I am so very pleased to hear how great everything goes for you each time you visit. We want to thank you for taking the time to write this review and thank you for the 5 stars! We hope you a fantastic afternoon.

Outstanding Service at Bob Richards Toyota

Exceptional service, Crystal was prompt and courteous and was attentive to my needs. She is a professional and friendly service advisor. I would recommend Bob Richards without reservation or hesitation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thank you so much for taking the time to let us know how great Crystal was, we are so happy to hear she took great care of you! Please let us know if you ever need anything in the future.

Routine Maintenance

Be clear on what yo need done and they will do all that you require. They are very helpful and keep track of all of your maintenance records..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for this positive review. We appreciate you taking the time to give our dealership a 5 star. Please let us know if you ever need anything in the future. Have a wonderful day!