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2019 consumer dealer award
View 4 awards
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(843 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Miracle Toyota of North Augusta from DealerRater.

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An Honest Dealer!!!

This is the best and most honest dealership around. My salesman (Mike Arthur) went beyond to help me purchase my new 2018 Tacoma. Bob Richards Toyota just made a customer for life. I can’t recommend this dealership enough.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience.

The staff is always courteous and professional. The attention to the issues with the car was great. A very good place to take your Toyota.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

excellent service and care!

The folks at Bob Richards Toyota are very experienced and professional. They keep me informed and provide excellent attention. I would not go anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We just want to thank you for taking the time to share your wonderful experience with us. Please let us know if you ever need anything in the future.

Bobrichards Toyota is #1 Dealership

My first visit it was Taylor Toyota in 1997 when we purchase a 1997 4-Runner limited. Now it Bobrichards Toyota my experiences with this dealership has been the A+.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to let us know about your experience. We truly appreciate you and your business. Please let us know if you ever need anything in the future.

My experience was great

I appreciate the staff and knowledge that they shared about their cars and the patience that they had with me. I enjoyed talking with Quinton and Angel and also Bryon. I love my new 2018 Toyota Camry LE and have already told some family and friends about Quinton

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations, on your new purchase! We are so very pleased to hear that everything went so well, please let us know if you ever need anything in the future. We hope you have a wonderful weekend!

Exceptional

My experience was great. I had options that was given to me. The process wasn’t long. Scotty gave good customer service to me. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to let us know about your experience. Please let us know if you ever need anything in the future. Have a wonderful weekend.

Third new car from Bob Richard's Toyota

This is the third new vehicle we have purchased from Bob Richard's Toyota and, as always, it was great experience. Quinton Pulley was our salesman for the last two and I would highly recomend him. The sales manager and the finance department also made the purchase go very smoothly and their service department is top notch.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations, on your new purchase! We want to thank you for taking the time to write such a great review! Please let us know if you ever need anything in the future. Have a wonderful weekend!

Great Experience

Deal was mostly done via phone, as we were not local. Angel was very helpful and knowledgeable. Process at the dealership was smooth and an overall pleasant buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We want to thank you for taking the time to write such a great review. Please let us know if you ever need anything in the future.

Unresponsive

Test drives on two vehicles were informative. But requesed additional information that was to be emailed was not received Recived only after call and email, 24 hours later. Call and second email request for pricing information received no response. Nor did my TWO online pricing requests for the Highlander I was interested in purchasing . Purchased from Milton Ruben 2 days later.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

New purchase

I cannot say enough about how professional our sales representative, Michael Arthur, was to work with. The dealership was excellent in finalizing the paperwork in a timely manner. I highly recommend this dealership to anyone looking for a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new purchase. We want to thank you for taking the time to share your wonderful experience with us. Please let us know if you ever need anything in the future. Have a wonderful Tuesday!