Reviews
Write a reviewMike and team are awesome. If everyone in this industry ran their business this way, "used car salesman" would be a universally honorable designation for a business person. I approached Mike with a specific need around finding a very good deal for an individual who has dedicated their lives to public service and has limited resources. Mike identified with our cause and was not only able to help, but had operated with transparency and integrity.
Mike and team are awesome. If everyone in this industry ran their business this way, "used car salesman" would be a universally honorable designation for a business person. I approached Mike with a specific need around finding a very good deal for an individual who has dedicated their lives to public service and has limited resources. Mike identified with our cause and was not only able to help, but had operated with transparency and integrity.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Mike and team are awesome. If everyone in this industry ran their business this way, "used car salesman" would be a universally honorable designation for a business person. I approached Mike with a specific need around finding a very good deal for an individual who has dedicated their lives to public service and has limited resources. Mike identified with our cause and was not only able to help, but had operated with transparency and integrity.
Mike and team are awesome. If everyone in this industry ran their business this way, "used car salesman" would be a universally honorable designation for a business person. I approached Mike with a specific need around finding a very good deal for an individual who has dedicated their lives to public service and has limited resources. Mike identified with our cause and was not only able to help, but had operated with transparency and integrity.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I found a Toyota Prius V 2017 Model Three on their website, and took it for a test drive before going through the hoops of financing, insurance, etc. I get it home two days later and find it's missing all the Model three features, because it's only a model two. I call them up and tell them they sold me a car that is worth $2k less than the car I agreed for, and they told me I could take it or leave it. So I drove it back on the third day and got my money back, costing me only three days of my time and several gallons of gas thanks to their bait and switch tactics. Avoid them unless you like being ripped off.
I found a Toyota Prius V 2017 Model Three on their website, and took it for a test drive before going through the hoops of financing, insurance, etc. I get it home two days later and find it's missing all the Model three features, because it's only a model two. I call them up and tell them they sold me a car that is worth $2k less than the car I agreed for, and they told me I could take it or leave it. So I drove it back on the third day and got my money back, costing me only three days of my time and several gallons of gas thanks to their bait and switch tactics. Avoid them unless you like being ripped off.
- Customer service
- 1.0
- Buying process
- —
- Quality of repair
- 1.0
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
in total transparency lets reveal the real names in this review the review is written by Jared Bagley and he has been dropping negative review over this transaction in every place he can. these reviews are false in nature, slanderous and a malicious attempt damage our business. If this continues we will seek legal action against Jared Bagley. As a business that has served customers and their needs for over 30 years I would clarify that this was NOT a bait and switch. This accusation is completely false and a slanderous statement that show the lack of integrity of Jared Bagley. If anyone input a VIN# of any Toyota Prius into our data management system, Kelly blue book, NADA book or any other online service the number designation (ii,ii,iii,vi ect) does not “auto-decode”. It requires the operator, seller or buyer to manually “figure out “ what the option content actually corresponds to the vehicle. Once Jared Bagley brought us to the knowledge that our vehicle was not bearing the designation that we had it advertised we offered and apology and explained as a non-intentional clerical error. As a matter of fact Jared Bagley test drove this vehicle two times, bringing friends or other associates of his before ever committing to the vehicle. It would appear that this would have been ample time to discover the error and bring it to our attention before purchasing it, instead Jared Bagley returned after one day of research, and took full delivery of the vehicle including signing all documents for a used car sale in the state of Utah, only after the next day of delivery he informed us that the car was not as represented. As a courtesy we completely refunded the transaction, something that we did not have to do. We offered a sincere apology and a discount to keep the car. Jared denied and expressed his frustration in the deal. I am appalled at his review, as they are slanderous and defamation to a business that takes great pride in customer service. As a bonded dealer in the state of Utah’s our business is protected by the state and is outlined in the documentation and bill of sale that all sales are final and clearly states that we DO NOT have to refund or accept any returns on a used vehicle. I would hope all that read this review from Jared Bagley understand that we made an honest mistake did not bait or switch anything. His remarks are completely false and slanderous in nature. Facts conclude that we gave Jared ample time to inspect, drive, review, and scrutinize the vehicle for several hours before he made a purchased. Jared used many hours of our sales staff’s time and actually imposed on our sales associate come in on his day off to deliver this vehicle in which Jared had previously drove and inspected in all respects there was no pressure or even a vehicle to “switch” him to! The fact that we offered him a very courteous refund proves that CU Auto Sales made every effort to right the wrong. We are sorry for any inconvenience. CU Auto Sales is NOT appreciative of this review. Upon his exit from our facility we were under the impression that we had done everything possible for him. We are greatly saddened by this negative response and did out best to make an amicable resolution.
They were very friendly and professional! The prices were reasonable and I found my perfect truck! I would recommend them to a friend or family member any day of the week.
They were very friendly and professional! The prices were reasonable and I found my perfect truck! I would recommend them to a friend or family member any day of the week.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great place to buy...i feel like i was treated fairly and felt like they are very honest with their pricing. Would recommend to anyone looking for a fair deal.
Great place to buy...i feel like i was treated fairly and felt like they are very honest with their pricing. Would recommend to anyone looking for a fair deal.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
They never responded back to they are very rude and I have tried to call them but no one ever picked up the phone there
They never responded back to they are very rude and I have tried to call them but no one ever picked up the phone there
- Customer service
- 1.0
- Buying process
- 1.0
- Quality of repair
- 1.0
- Overall facilities
- 1.0
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Purchasing our vehicle through CU Auto Sales was AMAZING! We shopped around visited severally Dealership & CU was by far the most friendliest. We will be back to buy another vehicle for our college bound student. I part I enjoyed the most was the able to walk the lot kick some tires & never hounded by a high pressure salesman. I do recommend you at least shop here before buying from any one else.
Purchasing our vehicle through CU Auto Sales was AMAZING! We shopped around visited severally Dealership & CU was by far the most friendliest. We will be back to buy another vehicle for our college bound student. I part I enjoyed the most was the able to walk the lot kick some tires & never hounded by a high pressure salesman. I do recommend you at least shop here before buying from any one else.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
I was reciently at this dealership looking for a vehicle. When I pulled in I saw two sales reps in the window and they both disapeared. My sister and I walked around the sales lot for 15 minutes and no one came out to great us. (We were the only customers at the time) We eventualy went in to find a sales rep who then proceded to be complacent about his job. I explained to him that I did research online and was there to look at two specific vehicles he came me a heavy sigh and went to look up the vehicle information. My sister and took two cars for a test drive and each time we returned we had to go find him. I asked the sales man a couple of questions and got half reponses back. He was very contridiction and rude.
I was reciently at this dealership looking for a vehicle. When I pulled in I saw two sales reps in the window and they both disapeared. My sister and I walked around the sales lot for 15 minutes and no one came out to great us. (We were the only customers at the time) We eventualy went in to find a sales rep who then proceded to be complacent about his job. I explained to him that I did research online and was there to look at two specific vehicles he came me a heavy sigh and went to look up the vehicle information. My sister and took two cars for a test drive and each time we returned we had to go find him. I asked the sales man a couple of questions and got half reponses back. He was very contridiction and rude.
- Customer service
- 1.0
- Buying process
- —
- Quality of repair
- 1.0
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Came in here and got the vehicle I wanted with no problem. Jody, one of the salesman there, helped me with the process. Real cool guy and felt nothing shady from him. He explained everything and gave me excellent options as to how to get financed. Really happy I found them, I can definitely see myself buying another vehicle here when the time comes!
Came in here and got the vehicle I wanted with no problem. Jody, one of the salesman there, helped me with the process. Real cool guy and felt nothing shady from him. He explained everything and gave me excellent options as to how to get financed. Really happy I found them, I can definitely see myself buying another vehicle here when the time comes!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
These are the most honest and helpful people I have ever met for buying a car. I quit a job and needed to downsize. Mike Hansen was awesome in assisting with my life change. I also got an awesome car. I thought I would have to trade down into something "economical" but I drove away very happy and with an easier car payment than my previous one. Hands down -- excellence. I will never buy a car anywhere else again. Thank you CU Auto. Eric Hammon
These are the most honest and helpful people I have ever met for buying a car. I quit a job and needed to downsize. Mike Hansen was awesome in assisting with my life change. I also got an awesome car. I thought I would have to trade down into something "economical" but I drove away very happy and with an easier car payment than my previous one. Hands down -- excellence. I will never buy a car anywhere else again. Thank you CU Auto. Eric Hammon
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car