Reviews
My AC in my 2016 honda civic blows hot air EVERY YEAR for the past 6 years. It is painful to take it to honda for service of the parts that have an extended warranty only for them to keep replacing the same parts!!!! Every year. This visit they yet again replaced the warrantied parts but then advised me to do a separate $500 repair. It has been a week and the recurring problem of the ac blowing hot air is back. I have no choice but to take it back to the dealership as no mechanic can touch the system else i void my warranty. After this experience I will never by Honda again. I am not the only owner experiencing this AC problem with their honda civic
My AC in my 2016 honda civic blows hot air EVERY YEAR for the past 6 years. It is painful to take it to honda for service of the parts that have an extended warranty only for them to keep replacing the same parts!!!! Every year. This visit they yet again replaced the warrantied parts but then advised me to do a separate $500 repair. It has been a week and the recurring problem of the ac blowing hot air is back. I have no choice but to take it back to the dealership as no mechanic can touch the system else i void my warranty. After this experience I will never by Honda again. I am not the only owner experiencing this AC problem with their honda civic
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about the ongoing issues you've had with your Civic's A/C system and understand how frustrating it is to deal with the same concern repeatedly, especially during the warmer months. We know this has been a disappointing experience and appreciate the opportunity to address it. While warranty repairs must follow Honda's guidelines, we want to ensure your concerns are thoroughly reviewed. Please reach out to us at your earliest convenience so we can discuss your recent visit and work toward a resolution. Your feedback is important to us, and we appreciate the chance to regain your confidence.
Alex is an amazing advisor. He got my car fixed, very fast and efficiently and he worked on getting me my new tire
Alex is an amazing advisor. He got my car fixed, very fast and efficiently and he worked on getting me my new tire
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- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with Alex. It’s wonderful to hear that your car was serviced quickly and efficiently, and that you received helpful assistance with your new tire. Your feedback is greatly appreciated.
Alex was very friendly and informative and helpful kept me apprised throughout the time I was there
Alex was very friendly and informative and helpful kept me apprised throughout the time I was there
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your positive experience with Alex. It’s wonderful to hear that you felt informed and supported during your visit. Your feedback is truly appreciated.
Bring in my car for a warranty repair when smoothly. I was informed te part would arrive the following week and it did. The options of my follow-up to do the repair was excellent. Repair was done faster than I expected along with a hybrid system flush.
Bring in my car for a warranty repair when smoothly. I was informed te part would arrive the following week and it did. The options of my follow-up to do the repair was excellent. Repair was done faster than I expected along with a hybrid system flush.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience and highlighting the efficient process and timely communication you received. It’s wonderful to hear that the repair and hybrid system flush were completed faster than expected and that the available follow-up options met your needs. Your feedback is greatly appreciated.
The best experience I ever received in purchasing a product without seeing the item in person.
The best experience I ever received in purchasing a product without seeing the item in person.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your positive experience with us. We're delighted to know that you felt confident and satisfied throughout your purchase, even without seeing the product in person. Your feedback means a lot to our team.
Everyone at this service center goes above and beyond the call of duty. At my last service, Kern went above and beyond the duty. He patiently discussed the problems and the repair cost of my car. He was great and I hope to continue to work with him in the future.
Everyone at this service center goes above and beyond the call of duty. At my last service, Kern went above and beyond the duty. He patiently discussed the problems and the repair cost of my car. He was great and I hope to continue to work with him in the future.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for sharing your experience and for your kind words about Kern and the team. It’s wonderful to hear that you felt well cared for and that all your questions and concerns were addressed with patience. Your feedback is truly appreciated, and it means a lot to know that our efforts made a positive impact during your visit.
I was treated very well by the staff and left happily. Hoping it all works out.
I was treated very well by the staff and left happily. Hoping it all works out.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your positive experience and kind words about our team. We're glad to hear you felt well taken care of and left happy. Your feedback is truly appreciated.
Everything went very very well at the dealers service dept, they took my car and told me what was going to be done on my car from the maintenance to all the recalls about to be done. Alex was the best..
Everything went very very well at the dealers service dept, they took my car and told me what was going to be done on my car from the maintenance to all the recalls about to be done. Alex was the best..
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for sharing your positive experience with our service department. It's wonderful to hear that you felt informed and well taken care of throughout your visit. Alex will be delighted to know that you appreciated his assistance. Your feedback means a lot to our team.
This dealership always treats their customers with excellence. Their customer service is a 10 out of 10. I only come to this location for all service and new purchases. Very trustworthy, friendly and courteous.
This dealership always treats their customers with excellence. Their customer service is a 10 out of 10. I only come to this location for all service and new purchases. Very trustworthy, friendly and courteous.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for sharing your wonderful feedback. It’s fantastic to hear that you consistently have such positive experiences and feel valued by the team. Your trust and loyalty mean a great deal, and it’s always a pleasure to welcome you back for your service and purchase needs.
I just can’t say how happy and satisfied I am with my new car. The dealership was wonderful. Raylen my sales person went so helpful and professional
I just can’t say how happy and satisfied I am with my new car. The dealership was wonderful. Raylen my sales person went so helpful and professional
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for sharing your experience and for highlighting Raylen's helpfulness and professionalism. It's wonderful to know that you are happy and satisfied with your new car and that the team made your visit a positive one. Enjoy your new vehicle!