Reviews
Great experience.
Great experience. Ryan has 2 vehicles waiting for me for my appt. He was very friendly and stated for me to take my time for the test drive. I was in and out around two hours and that was great.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback. We’re glad Ryan had two vehicles ready and your visit wrapped up in about two hours. Congratulations on your new Ford Maverick and thank you for choosing us. Nick Velasquez General Sales Manager 303-833-6700 nickv@i25ford.com
We’ve purchased multiple Ford vehicles from this
We’ve purchased multiple Ford vehicles from this dealership, including two Explorers in the last couple of years and both from Kelly Frank. Our experiences have been nothing but positive. Interstate and Kelly will remain our first choice for our next Ford purchase.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
It’s wonderful to know Kelly provided excellent guidance for your two Ford Explorer purchases over the past couple of years. We appreciate your loyalty and look forward to assisting you with your next Ford vehicle. Nick Velasquez General Sales Manager 303-833-6700 nickv@i25ford.com
Sales team experience is typical that of a dealership:
Sales team experience is typical that of a dealership: Dishonest. Service team views customers as an interaction to be tolerated. I get the impression that the service team views customers as livestock. Mechanics are hit & miss on behaviors and skills. In general, the dealership experience isn’t something one would hold up as a pleasant or rewarding example.
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- 2.0
- Does not recommend this dealer
- Came in for service or repair
David, we're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. If you would like to discuss don't hesitate to contact me directly at 303-833-6700 Ext 248. Nick Velasquez General Sales Manager 303-833-6700 nickv@i25ford.com
David, we're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Nick Velasquez General Sales Manager 303-833-6700 nickv@i25ford.com
Friendly and professional staff.
Friendly and professional staff. The entire process took less than an hour! We love our new truck!
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- 5.0
- Does recommend this dealer
- Shopped for a used car
We're thrilled our team provided friendly and professional service while keeping the process efficient. It's great to hear you love your Ford F-150. Please reach out with any questions. Nick Velasquez General Sales Manager 303-833-6700 nickv@i25ford.com
Service was prompt and communication was great.
Service was prompt and communication was great. I appreciated the purchasing dealership reaching out about the recall.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for highlighting our prompt service and clear communication. We’re glad the recall outreach for your Ford F-250 was helpful. We look forward to serving you again. Nick Velasquez General Sales Manager 303-833-6700 nickv@i25ford.com
From sales to service and Finance - each experience has
From sales to service and Finance - each experience has been top notch. There are many place to buy trucks but the people and service is what matters most.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s fantastic to know that every step, from sales to finance and service, exceeded your expectations. We’re honored you trusted us with your Ford F-350 and look forward to supporting you again. Nick Velasquez General Sales Manager 303-833-6700 nickv@i25ford.com
Check in & check out for service was quick & easy.
Check in & check out for service was quick & easy. Waiting area was comfortable and set up for well for remote work. I would have preferred an appointment that would have made the visit shorter for a small software update due to a recall.
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- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Interstate Ford are glad to have you as a customer. Nick Velasquez General Sales Manager 303-833-6700 nickv@i25ford.com
Best car buying experience I have had in many years.
Best car buying experience I have had in many years. Salesman was very professional and listened to what I was looking for and took his time explaining all the details. The paperwork process took less than a half hour to get our deal done. Would recommend the sales person and dealership.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
We’re delighted your purchase of a used Ford F-250 was so smooth. We’re glad our team listened carefully and explained every detail while wrapping up paperwork in under 30 minutes. Thank you for recommending us and we look forward to helping you again. Nick Velasquez General Sales Manager 303-833-6700 nickv@i25ford.com
I had a disappointing experience with the service I
I had a disappointing experience with the service I received from Jenna. During my visit, she asked if I wanted my tires rotated, which I agreed to. However, when my truck was returned, she told me everything was “all set” without mentioning that the tire rotation had not actually been completed. I had to ask after watching them work on my truck and me noticing it wasn’t done. Jenna denied checking me in and when she noticed her mistake she said “oh I guess I did”’ When I questioned this, her response was dismissive, and she even rolled her eyes, which felt unprofessional and disrespectful. Clear communication and basic customer service go a long way, and unfortunately, this interaction fell short on both. I was sent to a tire shop by Jeff who tried to resolve the issue. The tire shop didn’t do the rotation correctly and I now have to go back tomorrow. I bought two new vehicles from interstate and I can’t even get a basic service I had already paid for. I spoke with the owner and he was very kind. However I can’t return for service at this time due to the way I was treated. I have spent over $150,000 there over 3 years and I feel like a tire rotation is a basic request. Jenna was rude when she checked me in and acted like I was bothering her.
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- 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. Jeff Duvall Parts & Service Director 303-833-6700 jduvall@i25ford.com
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. Jeff Duvall Parts & Service Director 303-833-6700 jduvall@i25ford.com
This was my 3rd Mustang purchased at Interstate Ford,
This was my 3rd Mustang purchased at Interstate Ford, with all dealings done with John Cook the GM and Phil Formby, Sales. Michael Ververs deserves a big thank you also for his Finance work. I drive 200 miles, round trip, to buy these Mustangs! That should say something about why I keep coming back. John Cook is a true professional "car guy" and Phil Formby is just simply...." a very special person and Salesman!"
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- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re delighted you chose a third Ford Mustang from our team and that John, Phil, and Michael delivered outstanding support. Your 200-mile round trip speaks volumes and inspires us every day. Thank you for your loyalty and enjoy your new Mustang. Nick Velasquez General Sales Manager 303-833-6700 nickv@i25ford.com