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Rick Case Hyundai of Duluth

(1,336 reviews)
Visit Rick Case Hyundai of Duluth
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 8:00am–6:00pm
Tuesday 9:00am–8:00pm 8:00am–6:00pm
Wednesday 9:00am–8:00pm 8:00am–6:00pm
Thursday 9:00am–8:00pm 8:00am–6:00pm
Friday 9:00am–8:00pm 8:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 12:00pm–6:00pm Closed
2017 consumer dealer award
View 2 awards
2017 consumer dealer award 2016 consumer dealer award
New (866) 413-0519 (866) 413-0519
Used (866) 776-1250 (866) 776-1250
Service (888) 609-5766 (888) 609-5766

Reviews

(1,336 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rick Case Hyundai of Duluth from DealerRater.

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We had already negotiated a great deal on a Honda Civic...

We had already negotiated a great deal on a Honda Civic Si at another dealership, but something made us walk away and think about it. Hyundai was not even on our radar, but somehow it came to mind the next evening, so we researched the Genesis. It looked great in the pics, but the real test was to see if my 6'7" boyfriend could sit in it comfortably. We went to Rick Case because it was the nearest dealership open on Sundays. David Butler greeted us and sat us down to talk about why we were there and what we were looking for. He was very laid back and easy to talk to. We did not feel pushed at any time by him or anyone else. My BF fit in the Genesis coupe with plenty of head room and his knees weren't up to the dash, not to mention the car performance was excellent. It is an awesome car, and David made negotiating fun and easy. We arrived only to do a test drive, but ended up buying right away, and walked away with an awesome deal. Our lower rating on price is not the dealers fault... The Genesis is generally priced a little higher than we were intending to go. However, it was an easier decision to buy the Genesis rather than the Honda. Talking financing with Claud was not bad either. He was very helpful and personable. Even though it was by chance, we are glad we ended up at Rick Case Hyundai in Duluth! Thanks David!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Stephan Gronberg General Manager Rick Case Hyundai Duluth

Fred is an awesome guy. Everyone here is great. They are...

Fred is an awesome guy. Everyone here is great. They are honest and trustworthy. I came here, didn't know what I wanted, but Fred was patient, asked all the right questions and we found the right car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Stephan Gronberg General Manager Rick Case Hyundai Duluth

Manish was very helpful. Great customer service friendly...

Manish was very helpful. Great customer service friendly and assuring as well... He was very assuring. Explained everything thorough. I would refer to Rick Case based on my experience with Manish

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Stephan Gronberg General Manager Rick Case Hyundai Duluth

Fred Scott was very helpful that all the services he...

Fred Scott was very helpful that all the services he provided were great. I was very satisfied with how he provided his service. I would definitely recommend this place to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Stephan Gronberg General Manager Rick Case Hyundai Duluth

Excellent Customer Service

I have giving the rating due to the excellent customer service I recieved and the details I was given. They made me feel comfortable with my decision and I feel as though it will benefit me not only in the transportation area but also to build my credit. I am very satisfied with the purchase of my vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Stephan Gronberg General Manager Rick Case Hyundai Duluth

My overall experience with Rick Case has been awesome...

My overall experience with Rick Case has been awesome over the last 10 years. This is my 3rd vehicle that I purchased from them and I love it! The staff is very friendly and I couldn't have asked for a better person to work with. Fred was my salesperson, and he definitely gave me what I was looking for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Stephan Gronberg General Manager Rick Case Hyundai Duluth

I have giving the rating due to the excellent customer...

I have giving the rating due to the excellent customer service I recieved and the details I was given. They made me feel comfortable with my decision and I feel as though it will benefit me not only in the transportation area but also to build my credit. I am very satisfied with the purchase of my vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Stephan Gronberg General Manager Rick Case Hyundai Duluth

Manish good

Manish very good with people and know how to take care of his customer and help do everything fast and easy. Everyone very good at Rick Case

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Stephan Gronberg General Manager Rick Case Hyundai Duluth

Manish was great! My entire experience couldn't have...

Manish was great! My entire experience couldn't have been better. Manish answered all of my questions and showed me how everything worked on the vehicle. Stephan the GM of the store was very hands on and made my business feel appreciated. If you buy a new Hyundai from anywhere else you simply paid to much. The 20 year/200k warranty is also a great perk to buying a car a Rick Case. Thanks Manish and Stephan I love my new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Stephan Gronberg General Manager Rick Case Hyundai Duluth

2013 Hyundai Elantra Limited!!!

Excellent Dealership!!!! Staff is very friendly and helpful. Everyone is eager to assist you and make sure you're very comfortable. You can tell they take pride in their work and their facility. I will be back for my next purchase!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. We are glad that you are a part of the Rick Case family! Our Customer, Our Friend. Sincerely, Stephan Gronberg General Manager Rick Case Hyundai Duluth