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Rick Case Hyundai of Duluth

(1,336 reviews)
Visit Rick Case Hyundai of Duluth
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 8:00am–6:00pm
Tuesday 9:00am–8:00pm 8:00am–6:00pm
Wednesday 9:00am–8:00pm 8:00am–6:00pm
Thursday 9:00am–8:00pm 8:00am–6:00pm
Friday 9:00am–8:00pm 8:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 12:00pm–6:00pm Closed
2017 consumer dealer award
View 2 awards
2017 consumer dealer award 2016 consumer dealer award
New (866) 413-0519 (866) 413-0519
Used (866) 776-1250 (866) 776-1250
Service (888) 609-5766 (888) 609-5766

Reviews

(1,336 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rick Case Hyundai of Duluth from DealerRater.

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Excellent online service provided! Once I came into the...

Excellent online service provided! Once I came into the dealership, Manish was very professional. He stands by his word and makes it happen for the customer! Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.
Dealer response

Thank you for your patronage. We look forward to serving you in the future.

I went to Rick Case to buy a used Genesis in January. ...

I went to Rick Case to buy a used Genesis in January. When I arrived on the lot and started looking at the selection, Larry walked up and introduced himself. Larry is very friendly and knowledgeable, highly recommend asking for him if you are looking to buy a used or new car. After making my selection, Larry worked with me and the folks at Rick Case to get the best price possible. After that, he worked with me on getting great financing terms. All in all, it was a great experience with both Larry and the Rick Case dealership. Everyone is very friendly and eager to work with you. Highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.
Dealer response

Thank you, likemygenesis. We appreciate you coming into our dealership and letting us take care of your automotive needs. Welcome to the Rick Case Family!

Manish was great. He want gave us good service and he was...

Manish was great. He want gave us good service and he was very helpfull. Very clean and nice dealership. They believe in good and clean business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Here at Rick Case Hyundai Duluth, we are glad to get the chance to serve customers like you. Thank you for giving us that chance.

This was by far the most pleasant car buying experience...

This was by far the most pleasant car buying experience I've ever had. They had plenty of inventory, Manish was extremely accommodating, and the negotiations only took one counter offer. They came back with a very fair offer and the entire place seemed willing to work with you. Manish also was extremely generous in helping me install my children's car seats and moving over all of the belongings. Highly recommended.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

We appreciate you and thank you for taking the time to post your review. Enjoy your new vehicle and welcome to the Rick Case Family!

Customer can not get any better custoner service then...

Customer can not get any better custoner service then here. Manish was best salesperson he did everything I ask him for. I will send all my famiky and friends here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing, we appreciate you taking the time to do so. We value you as a customer and we are looking forward to serving you in the future.

Walking into the dealership I was initially very nervous....

Walking into the dealership I was initially very nervous. This was my first car and I had heard so many horror stories that I expected my experience to be somewhat the same (brought my mother and a family friend with me because I was so scared). Turned out I didn't really need anyone with me. Larry was so laid back and easy to talk to. I felt like he really listened to what I wanted and he delivered; hassle free. I also felt like the process went by fast and it was pretty easy. I walked out of the dealership with a HUGE smile on my face and a new 2013 black hyundai accent. I really appreciate the customer service I received that day from Larry. You don't come across many people like that anymore.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
3 people out of 3 found this review helpful.
Dealer response

We really appreciate your kind words, thank you. Here at Rick Case Hyundai we put our best foot forward to make sure you leave our dealership happy, well taken car of and satisfied with your purchase.

Marty has always provided tremendous customer service,...

Marty has always provided tremendous customer service, and I would highly recommend that if you are in the market for a new car, please ask for him. He makes the process quick and easy--with no haggling. He's top-notch!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Here at Rick Case Hyundai of Duluth, we strive to make your car purchasing experience a positive one. Thank you for sharing your experience with us and welcome to the Rick Case Family!

Overall our experience was really good. The only real...

Overall our experience was really good. The only real complaint I have is the time involved the day we purchased our car. We were in the dealership for over 5 hours.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us and thank you for choosing Rick Case Hyundai Duluth. We wish you the best with your new vehicle!

I was very pleased with the service we received from both...

I was very pleased with the service we received from both Emmanuel and Karrie on my new car purchase. They were both very friendly and professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to post your comments, we really appreciate it. We are very happy to have you as a customer and a friend.

Great Dealership

Fred Scott was great to work with .He was very patient with me while I made my decision on my purchase. He was willing to do whatever it took to get me I the car I was comfortable with. I would recommend Fred to anyone in the market for a car. All the staff at Rick Case make me feel great about doing business with them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Stephan Gronberg General Manager Rick Case Hyundai Duluth