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Rick Case Hyundai of Duluth

(1,335 reviews)
Visit Rick Case Hyundai of Duluth
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 8:00am–6:00pm
Tuesday 9:00am–8:00pm 8:00am–6:00pm
Wednesday 9:00am–8:00pm 8:00am–6:00pm
Thursday 9:00am–8:00pm 8:00am–6:00pm
Friday 9:00am–8:00pm 8:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 12:00pm–6:00pm Closed
2017 consumer dealer award
View 2 awards
2017 consumer dealer award 2016 consumer dealer award
New (866) 413-0519 (866) 413-0519
Used (866) 776-1250 (866) 776-1250
Service (888) 609-5766 (888) 609-5766

Reviews

(1,335 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rick Case Hyundai of Duluth from DealerRater.

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Smooth and straight forward

I really appreciate the quick response in providing information along with great customer service. Special thanks to Excellent work from my sales rep, Henry Oluwo, along with Bryan Seagraves General Manager and Josh mikkelsen. My favorite thing about my experience is the fact that there was no beating around the bushes

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Bryan Seagraves General Manager Rick Case Hyundai Duluth

Great experience. Very quick and to the point.

Kudos on the email response time. It was key to getting the deal done at this particular dealership as I had a few offers on the table. Lots of preliminary questions answered prior to my arrival. Very good.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Bryan Seagraves General Manager Rick Case Hyundai Duluth

Excellent

Great service abd friendly staff...im excited will re commend a friend we are partners for life. I overall love the color, speed, and easiness of car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Bryan Seagraves General Manager Rick Case Hyundai Duluth

Great Staff at Rick Case Go See Blessing Sale Guy

Working with Blessing here at Rick Case was Great and Will Recommend him to all my family and friends. Very professional and friendly and knows his product. Thanks for a Great shopping experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Bryan Seagraves General Manager Rick Case Hyundai Duluth

Five star service

Blessing did a great job with me when i came looking for a car replacement for my old car. He saw me drove by the customer parking, went to turn and as i was parking and coming out of my car he was right beside me. Good mannered and courteous. He did a great job selling me my hyundai elantra as i have never had a hyundai before in the past. I came out just to try and see if i can get a car not very sure if it was going to be possible but Blessing and the Rick Case management made it possible. I definitely will recommend friends and family to Rick Case Hyundai. Great job!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Bryan Seagraves General Manager Rick Case Hyundai Duluth

Excellent Customer Service

A neighbor of ours Donnell Moses who got his car hyundai elantra gave us Blessing's phone number and my and I called him and he was able to direct and guide us to get approval for an eligible vehicle from Uber and Xchange leasing. After getting the approval I called Blessing on Saturday morning and he asked me to come down to the dealership, lo and behold we drove away from Rick Case Hyundai dealership same day with a new hyundai elantra. We are indeed very grateful to Blessing and the entire dealership staff. Blessing, was very helpful and professional, so also was Chelsea Runkel. I am already telling friends that whenever they need a car they should called and visit Rick Case Hyundai and ask for Blessing because Blessing is really a Blessing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Bryan Seagraves General Manager Rick Case Hyundai Duluth

Comfortable

Great first time experience.... Was greeted abd taken care of professionally. It took some time... Was not a fast process but it was well worth it. Sineone referred me to Rick Case and I shall do the same. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Bryan Seagraves General Manager Rick Case Hyundai Duluth

Excellent Service

Donnell Moses game my wife and I sales person Blessing Iyere's phone number after getting his car from Rick Case Hyundai and he said Blessing Iyere was the sales person that helped him through out the whole process. And truly after calling Blessing to notify him of trying to get a car through the Uber Xchange leasing, he was very helpful from the very first day to the final day that we finally get a car from the dealership. He did help us all the way getting approved for a car to the time we finally get a car. And i have already started telling friends and family what a blessing Blessing really was to us. I definitely will recommend this dealership as well as Blessing to whoever is looking to get a good experience buying a car. Chelsea Runckel was also very polite and thorough explaining things to us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Bryan Seagraves General Manager Rick Case Hyundai Duluth

First impression is everlasting!

I am a 32 year old single young woman who had a sense of urgency for a reliable car. I decided to stop by my nearest Rick Case Hyundai in Duluth, GA since I was really familiar with Rick Case Dealerships back home in Broward County, Florida. On Thursday 10/22/15 at approximately 6 pm, arriving at the dealership I was a bit intimitated and skeptical feeling I may be taken advantage. It was quite the opposite when I met Sales Consultant Henry Olowu. He is very knowledgeable in his work field, well mannered, attentive, professional and patient. He made me feel so secure, suggested a 2016 Hyundai Elantra after I underestimated myself settling for previous year models. Henry thoroughly explained both the benefits of becoming a Hyundai owner as well as making my purchase with Rick Case Hyundai. My insecurities were completely vanished when I met Finance Manager Josh Mikkelsen. It was a bit challenging at first, but Josh went above and beyond to meet my needs. He was very clear and honest about everything in the paperworks. By this time, it was after 9 pm closing time. It was getting later, I was asking lots of question yet neither Henry or Josh showed signs of impatience nor tiredness. Both make a great team and work well under pressure. In the end I became a confident, secure and content customer. Last but not least I'd like to acknowledge the first impression of my visit. Upon my arrival to Rick Case Hyundai in Duluth, GA, Sales Manager JT who gifted me a book written by Rick and Rita Case stated it is for me to keep whether I decide to purchase a vehicle or not. I now have a newly found respect for Rick Case.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We’re happy to hear that you had a great dealership experience! It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Bryan Seagraves General Manager Rick Case Hyundai Duluth

Great!

Chris and Chelsea was quick professional and friendly. Great experience. Went to Toyota the same day, they gave me a cheaper price then Hyundai but went with Hyundai based on customer service. All my questions were answered before asked and follow ups were consistent!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Hyundai Duluth. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Bryan Seagraves General Manager Rick Case Hyundai Duluth