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Carl Black Chevrolet Buick GMC

(1,166 reviews)
Visit Carl Black Chevrolet Buick GMC
Sales hours: 9:00am to 9:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–9:00pm 8:00am–5:00pm
Sunday 12:00pm–6:00pm Closed
2020 state dealer award
View 2 awards
2020 state dealer award
2020 consumer dealer award
New (888) 209-5447 (888) 209-5447
Used (855) 871-4128 (855) 871-4128
Service (855) 869-2798 (855) 869-2798

Reviews

(1,166 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Carl Black Chevrolet Buick GMC from DealerRater.

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All of the employees that I mentioned were very helpful...

All of the employees that I mentioned were very helpful and knowledgeable. I have been to several other dealerships closer to where I live and walked out because they would beat around the bush when I asked questions. Carl Black Kennesaw made buying a vehicle easy, the way it should be

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're glad to see that everyone provided you with a five-star experience, and we appreciate your business.

Dishonest dealing

My sales person, Vinny Vecchio was very helpful and professional. Unfortunately, Richard Priester, whom we dealt with vis-a-vis the car's price, is a LIAR. We agreed on a buying price and when we showed up the next day he added $1500.00 to the agreed upon price. I would never recommend a dealership where bait and switch is practiced.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're very sorry to hear that you had a bad experience with us. We are very concerned about what you shared and want to learn more about what happened. Please contact us by calling (888) 457-2417.

Best car buying experience I’ve ever had by far, Richard...

Best car buying experience I’ve ever had by far, Richard and Daniel were very professional and nice so I would recommend anyone looking to buy a new car or truck to go to Carl Black

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Will at sales department!! Just GREAT 💯 took his time to...

Will at sales department!! Just GREAT 💯 took his time to show me my best option!! I hope he stay for a long time with you guys🙌🙌

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Emmanuel Elder was awesome. He went above and beyond to...

Emmanuel Elder was awesome. He went above and beyond to get me into a new truck. I would highly go back to him and the dealership again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Sapphire was very helpful. I enjoyed working with her....

Sapphire was very helpful. I enjoyed working with her. Good Job, Sapphire! Thanks again. I hope to see you again when I am ready for another new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Excellent attention , sales person very knowledgeable and...

Excellent attention , sales person very knowledgeable and excellent service . When it happens , I will refer your dealer to my friends and relatives . Five star dealer

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Too good to be true

Went in for complimentary service given for the 1st year of purchase, told my sister (who's never handled transactions like this before) that she needed a service that was not covered by the service and that the car would not function properly without it. Enjoyed my interactions with this dealership before this, but I will not be returning.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are so sorry to hear that you didn't have a great experience with us. We appreciate the honest feedback and would appreciate even more an opportunity to discuss your experience with you. If you'd be willing to give us a call at (678) 269-6403, we would like to learn more about where we may have gone wrong. We hope to hear from you soon.

Worked with Daniel G. and the guy was great and very...

Worked with Daniel G. and the guy was great and very personable. He knew his stuff on the truck I purchased and was a great facilitator in the process of working with the sales manager (Jo S.) and the finance manager (Frank M.), who were also great to work with. If you are looking to buy a car he is the man to go see!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Cody was great!! He helped me find a car I like and at a...

Cody was great!! He helped me find a car I like and at a price that matched my budget!! It was a relatively easy process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.