Reviews
I ordered this car from Walker, and took delivery on
I ordered this car from Walker, and took delivery on 06/06/2014. From day one there was a problem with alignment that was never adequately addressed throughout the years by any service center. UNTIL NOW!! It now doesn’t pull one way or the other, the steering wheel is straight and I’m happy. Also a huge thank you to the lovely lady who told me about the veteran’s discount. You saved me a substantial amount of money.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We’re glad to hear that your alignment issue has finally been resolved and that you're happy with your vehicle from Walker Chevrolet. It's also wonderful to know that our team was able to assist you with the veteran's discount. We appreciate your support and look forward to serving you again in the future! Sincerely, The Walker Chevrolet Team
We had a great experience.
We had a great experience. Tommy was awesome. Would highly recommend. Thank you to everyone at walker
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to tell us about your visit! We’re glad to hear that you had a great experience with Tommy and that he provided you with awesome service. We truly appreciate your recommendation and look forward to serving you again at Walker Chevrolet! Sincerely, The Walker Chevrolet Team
Customer satisfaction seems to be their main focus.
Customer satisfaction seems to be their main focus. The dealership is clean & the staff is nice.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review, August! We are happy to hear that you found customer satisfaction to be our main focus and that you had a positive experience at Walker Chevrolet. Our team takes pride in maintaining a clean environment and having a friendly team. We hope to welcome you back soon! The Walker Chevrolet Team
The professionalism and teamwork demonstrated by Gage and
The professionalism and teamwork demonstrated by Gage and Rich were exemplary throughout the entire process. My only significant concern involved the Finance Department. An APR of 7.69% was presented despite my 841-credit score. When I requested an explanation for the rate, the response provided was simply, “That’s what it is.” At approximately 95% of the purchasing decision, this nearly caused me to terminate the transaction and leave. Limiting financing options solely to GM Financial is not in the best interest of highly qualified buyers. Customers with exceptional credit profiles should be provided with a clear explanation of available financing options and offered competitive alternatives when possible.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback. We’re glad to hear that Gage and Rich demonstrated exemplary professionalism and teamwork throughout your experience at Walker Chevrolet. We appreciate your concerns regarding the Finance Department and the APR presented. Your insights regarding financing options for qualified buyers are valuable, and our team will certainly take them into consideration. We strive to provide clear communication and competitive alternatives to all our customers. If you’d like to discuss this further, please feel free to reach out to us directly. Thank you for choosing Walker Chevrolet, and we hope to see you again. The Walker Chevrolet Team
Jacob was excellent at communicating and attentive to my
Jacob was excellent at communicating and attentive to my needs. The actual service took longer than it should have, 6 hours,
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We appreciate your kind words about Jacob's communication and attentiveness to your needs. We also understand that the service duration was longer than expected, and we value your patience. Your experience is important to us, and we strive to improve. We hope to see you again at Walker Chevrolet for a smoother experience next time! The Walker Chevrolet Team
Had an oil change and drove a mile away and needed it
Had an oil change and drove a mile away and needed it towed back to the dealership. Huge mistake on their end that could have ruined our engine.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us, Ida. We appreciate your feedback and understand your concern regarding the oil change. We encourage you to reach out to us at Walker Chevrolet directly to discuss this matter further. Your satisfaction is important to us. Thank you for bringing this to our attention. Sincerely, The Walker Chevrolet Team
Ida, we appreciate you taking the time to leave us this feedback. We would like an opportunity to make this up to you. If you are willing, please reach out to Chris Derrigo at 615-591-6000 so we can work towards a resolution.
From the first interaction with your dealership, I knew I
From the first interaction with your dealership, I knew I wanted to make my purchase here. As a former salesman myself I truly appreciated the professionalism I received from everyone I came in contact with.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review, Perry! We’re thrilled to hear that your experience at Walker Chevrolet met your expectations and that you appreciated our professionalism. It’s always great to connect with someone who values quality service. We hope to see you again for your next vehicle purchase! The Walker Chevrolet Team
The team worked well to take care of my service needs for
The team worked well to take care of my service needs for my vehicles,Malibu and corvette
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful review, Carl! We’re thrilled to hear that we were able to take care of your service needs for both your Chevrolet Malibu and Corvette. Our team appreciates your support and looks forward to assisting you again in the future! Sincerely, The Walker Chevrolet Team
We're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
My Wife and I were looking for a particular Equinox Model
My Wife and I were looking for a particular Equinox Model and were unable to find one in IL where we live. We found the particular one that we wanted at Walker Chevrolet in Franklin TN. Upon finding online, we were immediately called by one of their Salespersons (Gage). He was very helpful, answered all of our questions, and made us comfortable about purchasing a vehicle from another state. About 2 weeks later, we stopped into Walker Chevrolet and worked with another Salesperson (Rich). Just like Gage, Rich took the time to show us the vehicle, went over all of the features, and answered all of our questions. Both were also very respectful of our time. We were thoroughly impressed with all at Walker Chevrolet - and highly recommend this dealership to anyone looking to purchase a Chevy. THANK YOU and keep up the excellent customer service. Steve and Bridget Wise
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your wonderful experience, Steve and Bridget! We're glad to hear that Gage and Rich provided exceptional service while helping you find the Chevrolet Equinox you were looking for at Walker Chevrolet. It's great to know our team made you feel comfortable and respected your time throughout the purchasing process. We truly appreciate your recommendation and look forward to assisting you again in the future. Safe travels in your new vehicle! Sincerely, The Walker Chevrolet Team
I was very disappointed in my visit.
I was very disappointed in my visit. I have been coming to Walker for 13 years and bought a car from them. Mark my service advisor was rude and dismissive not only to me but to his coworker Kayleigh. My car needed a new mirror and I was given a ticket with the price. The price on the actual receipt was 72 dollars higher. I was thankful I caught it but I am not sure why there was such a difference. When Kayleigh approached Mark he said he was busy and looked put off by it. This behavior was unacceptable and made me uncomfortable. He did not appropriately apologize to me either. The other problem was that I received an inspection on my car and was told I needed to change my air filter when I did already did that. This seemed like a scam and I did not like that. I worry about other customers who are not careful and the practices that are in place at this dealership. The two bright points in the department are Dottie and Kayleigh. Both were very apologetic and helpful throughout. In the future I would appreciate honesty and better customer service.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thomas, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact Chris Derrigo at 615-591-6000 to discuss your concerns, as your satisfaction is of utmost importance to us.