Reviews
Jacob was excellent at communicating and attentive to my needs. The actual service took longer than it should have, 6 hours,
Jacob was excellent at communicating and attentive to my needs. The actual service took longer than it should have, 6 hours,
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We appreciate your kind words about Jacob's communication and attentiveness to your needs. We also understand that the service duration was longer than expected, and we value your patience. Your experience is important to us, and we strive to improve. We hope to see you again at Walker Chevrolet for a smoother experience next time! The Walker Chevrolet Team
Had an oil change and drove a mile away and needed it towed back to the dealership. Huge mistake on their end that could have ruined our engine.
Had an oil change and drove a mile away and needed it towed back to the dealership. Huge mistake on their end that could have ruined our engine.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us, Ida. We appreciate your feedback and understand your concern regarding the oil change. We encourage you to reach out to us at Walker Chevrolet directly to discuss this matter further. Your satisfaction is important to us. Thank you for bringing this to our attention. Sincerely, The Walker Chevrolet Team
Ida, we appreciate you taking the time to leave us this feedback. We would like an opportunity to make this up to you. If you are willing, please reach out to Chris Derrigo at 615-591-6000 so we can work towards a resolution.
From the first interaction with your dealership, I knew I wanted to make my purchase here. As a former salesman myself I truly appreciated the professionalism I received from everyone I came in contact with.
From the first interaction with your dealership, I knew I wanted to make my purchase here. As a former salesman myself I truly appreciated the professionalism I received from everyone I came in contact with.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review, Perry! We’re thrilled to hear that your experience at Walker Chevrolet met your expectations and that you appreciated our professionalism. It’s always great to connect with someone who values quality service. We hope to see you again for your next vehicle purchase! The Walker Chevrolet Team
The team worked well to take care of my service needs for my vehicles,Malibu and corvette
The team worked well to take care of my service needs for my vehicles,Malibu and corvette
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful review, Carl! We’re thrilled to hear that we were able to take care of your service needs for both your Chevrolet Malibu and Corvette. Our team appreciates your support and looks forward to assisting you again in the future! Sincerely, The Walker Chevrolet Team
We're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
My Wife and I were looking for a particular Equinox Model and were unable to find one in IL where we live. We found the particular one that we wanted at Walker Chevrolet in Franklin TN. Upon finding online, we were immediately called by one of their Salespersons (Gage). He was very helpful, answered all of our questions, and made us comfortable about purchasing a vehicle from another state. About 2 weeks later, we stopped into Walker Chevrolet and worked with another Salesperson (Rich). Just like Gage, Rich took the time to show us the vehicle, went over all of the features, and answered all of our questions. Both were also very respectful of our time. We were thoroughly impressed with all at Walker Chevrolet - and highly recommend this dealership to anyone looking to purchase a Chevy. THANK YOU and keep up the excellent customer service. Steve and Bridget Wise
My Wife and I were looking for a particular Equinox Model and were unable to find one in IL where we live. We found the particular one that we wanted at Walker Chevrolet in Franklin TN. Upon finding online, we were immediately called by one of their Salespersons (Gage). He was very helpful, answered all of our questions, and made us comfortable about purchasing a vehicle from another state. About 2 weeks later, we stopped into Walker Chevrolet and worked with another Salesperson (Rich). Just like Gage, Rich took the time to show us the vehicle, went over all of the features, and answered all of our questions. Both were also very respectful of our time. We were thoroughly impressed with all at Walker Chevrolet - and highly recommend this dealership to anyone looking to purchase a Chevy. THANK YOU and keep up the excellent customer service. Steve and Bridget Wise
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your wonderful experience, Steve and Bridget! We're glad to hear that Gage and Rich provided exceptional service while helping you find the Chevrolet Equinox you were looking for at Walker Chevrolet. It's great to know our team made you feel comfortable and respected your time throughout the purchasing process. We truly appreciate your recommendation and look forward to assisting you again in the future. Safe travels in your new vehicle! Sincerely, The Walker Chevrolet Team
I was very disappointed in my visit. I have been coming to Walker for 13 years and bought a car from them. Mark my service advisor was rude and dismissive not only to me but to his coworker Kayleigh. My car needed a new mirror and I was given a ticket with the price. The price on the actual receipt was 72 dollars higher. I was thankful I caught it but I am not sure why there was such a difference. When Kayleigh approached Mark he said he was busy and looked put off by it. This behavior was unacceptable and made me uncomfortable. He did not appropriately apologize to me either. The other problem was that I received an inspection on my car and was told I needed to change my air filter when I did already did that. This seemed like a scam and I did not like that. I worry about other customers who are not careful and the practices that are in place at this dealership. The two bright points in the department are Dottie and Kayleigh. Both were very apologetic and helpful throughout. In the future I would appreciate honesty and better customer service.
I was very disappointed in my visit. I have been coming to Walker for 13 years and bought a car from them. Mark my service advisor was rude and dismissive not only to me but to his coworker Kayleigh. My car needed a new mirror and I was given a ticket with the price. The price on the actual receipt was 72 dollars higher. I was thankful I caught it but I am not sure why there was such a difference. When Kayleigh approached Mark he said he was busy and looked put off by it. This behavior was unacceptable and made me uncomfortable. He did not appropriately apologize to me either. The other problem was that I received an inspection on my car and was told I needed to change my air filter when I did already did that. This seemed like a scam and I did not like that. I worry about other customers who are not careful and the practices that are in place at this dealership. The two bright points in the department are Dottie and Kayleigh. Both were very apologetic and helpful throughout. In the future I would appreciate honesty and better customer service.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thomas, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact Chris Derrigo at 615-591-6000 to discuss your concerns, as your satisfaction is of utmost importance to us.
The dealer misquoted the price to put 4 New tires Michelin Pilot Sport 4S ZP on my 2023 Corvette Z51. They almost put the wrong tires on my car. They made it right and gave me the lower price. It took a couple days to get the right tires for my car which was a little inconvenient. I got the tires during a buy 3 get the 4th for a $1.00, so a great promotion. They honored the deal they originally quoted me which I appreciate.
The dealer misquoted the price to put 4 New tires Michelin Pilot Sport 4S ZP on my 2023 Corvette Z51. They almost put the wrong tires on my car. They made it right and gave me the lower price. It took a couple days to get the right tires for my car which was a little inconvenient. I got the tires during a buy 3 get the 4th for a $1.00, so a great promotion. They honored the deal they originally quoted me which I appreciate.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! We're glad to hear that we were able to make things right regarding the tires for your 2023 Chevrolet Corvette Z51 and that you appreciated the pricing we honored. At Walker Chevrolet, we strive to provide excellent service, and we’re excited that you took advantage of our great promotion. We hope to see you again for any future needs! Sincerely, The Walker Chevrolet Team
It was great love my new truck looking forward to great service and long lasting
It was great love my new truck looking forward to great service and long lasting
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review, Andersen! We're thrilled to hear that you love your new truck and are looking forward to great service. At Walker Chevrolet, we strive to provide our customers with the best experience possible. We appreciate your support and look forward to seeing you again soon! Sincerely, The Walker Chevrolet Team
My truck needed a torque converter I bought a extended warranty to cover anything that would go wrong with the truck at the end of the day they wouldn't cover everything they claimed there labor rate was 220 dollars and that the warranty would not cover that so I had to pay 2,000 more dollars outta pocket and they had the truck for a week more than they claimed they would finish it by
My truck needed a torque converter I bought a extended warranty to cover anything that would go wrong with the truck at the end of the day they wouldn't cover everything they claimed there labor rate was 220 dollars and that the warranty would not cover that so I had to pay 2,000 more dollars outta pocket and they had the truck for a week more than they claimed they would finish it by
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention. We understand that having a clear understanding of warranty coverage and service timing is important, and your feedback helps Walker Chevrolet evaluate how we can provide consistent guidance at every step. Please contact us directly so we can review your visit in more detail. We are committed to enhancing customer support and ensuring a positive service experience. The Walker Chevrolet Team
Shoutout to everyone at Walker Chevrolet! Salesperson Alex Arndt, Sales Manager Spencer, Finance Manager David were helpful and did an excellent job with me throughout the sales process for a new vehicle at Walker Chevrolet. I recommend Walker Chevrolet and these individuals to other prospective buyers. I am very pleased with my vehicle
Shoutout to everyone at Walker Chevrolet! Salesperson Alex Arndt, Sales Manager Spencer, Finance Manager David were helpful and did an excellent job with me throughout the sales process for a new vehicle at Walker Chevrolet. I recommend Walker Chevrolet and these individuals to other prospective buyers. I am very pleased with my vehicle
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words, Lisa! We're thrilled that Alex, Spencer, and David provided excellent service during your vehicle purchase at Walker Chevrolet. Your recommendation is greatly appreciated, and we're delighted you are pleased with your new vehicle. We look forward to seeing you again! Sincerely, The Walker Chevrolet Team