Reviews
Had second thoughts about this dealership but loved the
Had second thoughts about this dealership but loved the experience and now have bought 3 vehicles from here. Marcos was great in sales and Jaime in finance
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your positive review. We're happy to have been of service to you. Please don't hesitate to reach out to us if there's anything more we can do! Take care!
Excellent, professional and prompt service.
Excellent, professional and prompt service. Giovanni Ricciardi is the quintessential professional! Thank you, Auto Nation FORD...best dealership in Texas! JC
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Brandon Diaz helped me with my services at Autonation
Brandon Diaz helped me with my services at Autonation Katy. He did excellent and was very kind and knowledgeable. I always have a great experience at this location.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
It was very easy to schedule an appointment on line.
It was very easy to schedule an appointment on line. They called to confirm it and on the day of the appointment, I did not have to wait long to get the service completed. Very polite and professional.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello there! Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
They did a great job.
They did a great job. I had a tire issue and I went in without an appointment and they took care of everything in a reasonable amount of time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Fast service as usual.
Fast service as usual. Always easy to schedule or walk in. My go to dealer for service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
It’s really a long wait until we received our EV Mustang
It’s really a long wait until we received our EV Mustang Mach E, but it’s worth to wait. Richard Baxley was very friendly, professional and helpful in the whole process. We were informed every steps until the transaction was closed.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Thank you for your feedback. We definitely need your assistance sometime in the future.
I was early on the schedule appointment and they took me
I was early on the schedule appointment and they took me right in. The service person looked up my chart and saw what I needed. I was in an out. In a timely manner.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy we could provide you with a positive experience! Feel free to stop by if you ever need any more help.
I was sold the truck Ford F 250 2022 98K in such
I was sold the truck Ford F 250 2022 98K in such condition and I wasn’t aware of the paint damages on a roof. I found out about it in a month when I first time wanted to wash the car. Addressing this issue to the dealership they denied anything and didn’t want to communicate with me.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Katy take our reviews very seriously. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (281) 305-8949 to discuss what we can do to help.
Update: the phone number provided below is dealership not general manager. Spent one hour trying to get connected with GM, being transferred back and fourth from one department to another.
Friendly and competent.
Friendly and competent. They handled all requests completely. I was very pleased with these guys.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Bobc, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!