Reviews
Richard Baxley handled our sale perfectly and was very
Richard Baxley handled our sale perfectly and was very easy to work with. There was a delay in finalizing the transaction but that was outside his control.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hi Michelle, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Arrived at 7 AM for 7 AM appointment.
Arrived at 7 AM for 7 AM appointment. Technician started working on car about 2:30 PM. Appointments means nothing.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8949 to discuss what we can do to help.
The online experience left much to be desired.
The online experience left much to be desired. I finally got a reply online and decided to give the dealership a chance. The salesman and dealership were great with a huge selection of F-150s. The purchase process was easy and the price seemed more than fair. The icing on the cake was the $1000 of free accessories.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great customer service.
Great customer service. The salesman was prepared and also had all information needed on vehicles i was interested in.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great dealership to have your vehicle serviced, they were
Great dealership to have your vehicle serviced, they were able to get my truck in and have it diagnosed within the same week
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Mr. Boecker
I had a great experience at AutoNation Ford in Katy. They don't charge additional dealer markups through phony packages. Gareth Phillips and Aaron Lewis made the experience both painless and welcoming. I am happy with my 2023 Ford purchase, to say the least.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Brandon, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
My experience with AutoNation Ford Katy
Abraham and Jerry Are the best. They were honest, patient, knowledgeable and very friendly. I am extremely happy with my car, and the overall experience. I am sure AutoNation has many excellent sales agents, but I can only vouch for Abraham and Jerry.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Katy! Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent service department.
Excellent service department. My truck was ready when promised. Service Adjustor gave me updates through text messaging. Easy to do business with.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Thank You,
Michael was professional, he explained precisely what was
Michael was professional, he explained precisely what was wrong with my car and had a great follow up with me.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Falah, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Abraham and Jerry Are the best.
Abraham and Jerry Are the best. They were honest, patient, knowledgeable and very friendly. I am extremely happy with my car, and the overall experience. I am sure AutoNation has many excellent sales agents, but I can only vouch for Abraham and Jerry.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Mahamadou, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Katy. Don't hesitate to call us if you ever need anything. Be safe on the road!