Mercedes-Benz of Houston North

My wife and I went into the dealership and we were greeted promptly by our sales guy Neil Thompson. He was very professional as we had a lot of criteria's that had to be meet for us to buy a car. he found us a car at another Autonation dealership and he went as far as to bring the car in so that we could look at and test drive it. Neil was very motivated to please us and if we did not like something he didn't try to sell it to us he just moved on to the next vehicle. When we found the one we wanted he made sure to have it cleaned and ready for us and while we were waiting on financing he walked us through all the features of the car sat inside it with us to make sure we understood the functions and features and that to us showed that we really wanted us to be happy with what we choose. Neil even went as far as to call us after a few weeks to make sure we didn't have any questions about anything and to see if we were good with our vehicle. needless to say I now own a Mercedes ML350 SUV thanks to Mercedes-Benz of Houston North and Neil Thompson.

I was in the market for a vehicle earlier this year. Looked everywhere with no luck. Stopped into Mercedes and found one that I couldn't walk away from. With just OK credit, they got me in my car with a really great rate. Working with Neil Thompson and Kolby Wahl was a great experience. Buying a car is always stressful....but they out me at ease. Facility was fantastic! Clean and inviting. I will definitely buy future vehicles from them :)

I would highly recommend the team at Mercedes North to anyone. Such a great group of people that work here. They know how to make a car buying experience fun and painless. I've looked at several luxury vehicles for a few weeks. But never found anything as in good shape as the preowned cars at this store. And also did not feel comfortable with the sales people at the other stores I encountered. Keith was the salesman that assisted me and he was so helpful. Everyone I know will hear how great I think the entire staff at this dealership is. I love my new E350 (well not brand new but new to me anyway) :)

Went to this dealership looking at a pre-owned Infiniti QX70 and a ML350. When working on numbers I filled in the credit app. I was clear to the saleman I did not want it pulled yet. He was listening to my telephone conversation with my husband regarding interest rates etc and obviously got panicked, so sneakily gave my app to the finance to pull. HIGHLY unethical! He acted all happy when he re-appeared saying I got such a low rate etc....I knew I would I have great credit?? No right to pull it when verbally told to wait. Anyway, We decided to buy the ML, however once my husband arrived he wasn't loving the deal. So we decided to leave the dealership and think on it. I contacted the salesman that evening and informed him we were going to purchase the infiniti as it has the features we preferred, and to please have the paperwork ready for the next day. I told him I had an appointment at 11am and would only get there in the afternoon. Next thing I know, I am driving to the dealership at 2 pm and I get a text saying the inifinit just sold! He was supposed to have paperwork ready etc..instead he let it get sold? After pulling my credit and everything...this is how this dealership does business? Well.....never again. So I am still needing a car, husband now out the country for a month and he needs to sign release on my car...which means I will have to have another hard credit check etc, thanks to the incompetency of Mercedes Benz North! Such disrespect for customers is deplorable!

I always thought a Mercedes-Benz dealership would have an air of attitude and snobbery. But after contacting Joshua Trenary in advance of my visit, I could tell from his email that the experience was not going to be as expected. I made an appointment with him and actually showed up early to find he was ready and willing to help me. We test drove 2 cars and he answered all of my questions, no matter how stupid I felt they were. He was very knowledgeable about the whole process, even financing. At other dealerships I have spent hours going back and forth and hearing the sales person talk about “their manager”. I think from the time I walked into the door until Joshua showed me the final numbers in writing was about 1.5 hours. The Finance manager Donald Cyprian was just as friendly and efficient. He made sure I understood the finance options and was also good about answering all my questions. The next business day he even re-ran all of my paperwork because of a change i requested. I highly recommend Mercedes-Benz North Houston and suggest you ask for Joshua on the sales side and Donald on the finance side. Mike Scallan

This was our first purchase from this dealership. Our salesman, Jaja Anele, was courteous and patient while helping with the selection and ordering processes. The finance representative was also courteous. We will return to this dealership for future purchases.

I just bought my second Mercedes from Houston North. Just love my car. The general manager even through in black floor mats because I hate beige ones. We didn't even ask for this. The car had 8000 miles on it but is is great condition. Edward our sales person went out of his way to make sure we were happy.

Enjoyed buying a new car at this dealer. Would shop there again.

This was the first Mercedes I have purchased and the customer service experience was exceptional. Mike Stahl, salesman, was a consummate professional incuding continuous follow up as I awaited for my vehicle to arrive from offshore. The trade in was matched 100% with the quote received from Carmax with no haggling. I have nothing but positives to convey about my entire experience at this dealership! Furthermoe, the car is spectacular.

I bought my new 2014 Mercedes S63 I have the best service from the Sales Department This is my third Mercedes Car, and the dealer has one of the best facility in Houston