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(796 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Ford Hamburg from DealerRater.

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Very satisfying experience Preston is very professional

Very satisfying experience Preston is very professional & very nice young man. Enjoy talking to him. Definitely would deal with him again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I had the BEST experience at this West Herr.

I had the BEST experience at this West Herr. I spent two long days trying to get out of a situation I didn’t think I could get out of. William Wallace was my salesman and he was absolutely amazing. He found a car I loved within 30 minutes and already had it waiting for me when I got there. John the manager was amazing, friendly and helped so much to get me into this new car & Tim in finance. Between those 3 I drove home in a dream car when I didn’t even think I could get a new car. They are absolutely amazing and I will always come back to West Herr. If you are looking for a new or used car even if it isn’t ford go see William Wallace at Ford West Herr in Hamburg. He is the BEST.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I had the BEST experience at this West Herr.

I had the BEST experience at this West Herr. I spent two long days trying to get out of a situation I didn’t think I could get out of. William Wallace was my salesman and he was absolutely amazing. He found a car I loved within 30 minutes and already had it waiting for me when I got there. John the manager was amazing, friendly and helped so much to get me into this new car & Tim in finance. Between those 3 I drove home in a dream car when I didn’t even think I could get a new car. They are absolutely amazing and I will always come back to West Herr. If you are looking for a new or used car even if it isn’t ford go see William Wallace at Ford West Herr in Hamburg. He is the BEST.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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This is my fourth lease dealing with Sabrina and have

This is my fourth lease dealing with Sabrina and have always been treated very well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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It was the best car buying experience I have had yet

It was the best car buying experience I have had yet super easy to deal with no haggling and delivered vehicle right to my home would definitely recommend West Herr to anybody in the market for a new vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Very courteous and professional All work performed in a

Very courteous and professional All work performed in a timely and efficient manner Really like that they will drive you home / work so you don’t have to wait at the dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Corey and his team took care of my truck on short notice

Corey and his team took care of my truck on short notice and did top notch work ! Couldn’t be happier and more grateful for everything they did for me!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Anthony in service was instrumental in the repair of my

Anthony in service was instrumental in the repair of my 2023 F150. It was a difficult problem find , but perseverance paid off. Thanks Anthony.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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The sales personnel are very helpful in getting the kind

The sales personnel are very helpful in getting the kind of deal I was looking for. I appreciate all their efforts and I was able to drive away in my new car on the same day.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Had inspection, oil change & tires rotated,,, super

Had inspection, oil change & tires rotated,,, super fast,, very polite & respectful. Tony Ventrella even took time to reconnect my Car Play,, I’m very happy & definitely would recommend them,, Thanks 😊 Again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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