Hardin Honda

I received the worst service of my life — both in terms of the maintenance work and the treatment from the staff — including Service Agent Juan Ayala and Service Manager Alfredo Mejia at Hardin Honda. I own a 2019 Honda Accord Sport. On July 28, 2025, I dropped my car off at the Hardin Honda dealership service center around 7:45 AM to replace the evaporator. This repair requires removing and reinstalling the entire dashboard. I specifically chose the dealership so the dashboard would be reassembled to factory standards, and I paid $2,080 for the work. The part itself only costs a few hundred dollars — most of what I paid was for the labor involved in disassembling and reinstalling the dashboard. When I picked up my car at around 5:00 PM the same day, I immediately noticed the dashboard was not properly installed. There was a large gap between the dashboard and the windshield, and similar misalignments in other areas. I pointed this out to Juan Ayala. At first, he dismissed my concern, claiming “Honda builds their dashboards like that.” I was certain this was not true, so I compared my car with other Honda Accords at the dealership. After seeing the difference, Juan admitted there was indeed an excessive gap and told me to bring the car back the next day so they could fix it. On July 29, 2025, I returned with my car. Later that day, Juan informed me that they were unable to fix the issue. When I went back to inspect it myself, I found nothing had improved — the gaps were exactly the same. After arguing with Juan for several minutes, he finally gave me the contact information for the service manager, Alfredo Mejia. On July 30, 2025, I spoke with Alfredo. He was dismissive and unhelpful, stating outright that they could not fix the problem. I explained the amount I paid, what I expected, and why this level of workmanship was unacceptable, but he showed no concern or willingness to resolve it. This dealership provides terrible workmanship and customer service. The dashboard reassembly looks worse than what I would expect from a cheap mechanic shop, let alone a Honda dealership. If you care about your car and expect quality service, do not go to this dealership.

Just had to take my car in again for service and get an issue fixed. David explained everything to me in full about what needed to be done and how long it would take. He even had appointment dates and times ready to offer me. My car was done when promised and the issue was fixed. I live closer to another Honda dealer, but I go to Hardin for service because I always have a great experience!

David S in service was really helpful he got my car in super quick and was really professional and nice I will continue to go to Hardin to get service

This is my go-to dealership for all things service regarding my civic. I always ask for David Saldana as he’s always been welcoming, polite, and helpful when I come in to get my car service. I appreciate how he always answers all my questions and explains what’s wrong and the solution. 10/10 would recommend David and Hardin Honda’s service department!

I appreciate the service real and how they communicate and are upfront about the service needed. I worked with David Saldana and he was a great dude to work with. Friendly and honest.

Thanks to cezar he really helped out with my accord! Honest responses and easy to explain whats going on with the car

I will start by saying I’ve been to many dealerships to get my Honda serviced, which in the majority were disappointments! But when I came here I had nothing but the best service! Cezar Melena went above and beyond the call off duty! Taking the time to explain questions even if they were very common questions, I felt comfortable and with confidence. I had bad experiences in the past with asking questions about my car and the majority of people make me feel like I’m bothering them, but not cezar he was patient and extremely helpful!!!

Cesar was so knowledgeable and helpful when I went for my service on my vehicle. 10/10 will recommend.

I go to Hardin Honda each time my car needs service and have had the pleasure to work with David Saldana each visit

This is my preferred dealer for all car maintenance, and I’m so happy that Cezar is always here and usually the one to help me out. He’s always honest about the estimated time, keeps me updated throughout the service, and addresses all my concerns. I highly recommend bringing your car here.